bistroMD Reviews 

I think people’s issues with customer service are user error. They got in over their heads. I have had zero issues with customer service pausing my order provided that I asked them to do it on time. I’ve asked them to pause with two hours to spare and they still paused it. My issue is the quality of the frozen food and the cost and waste. I believe the food itself is high-quality, I believe a good portion of the meals would be pleasing if it was fresh not frozen. The problem is they don’t have the right scientists on the team so that they know how to freeze these entrées. There is always a puddle of water in the bottom no matter how I try to prepare it. Leave it out overnight, leave it in the fridge overnight, go straight from the freezer to the microwave, vent it, don’t vent it, it doesn’t matter there is always a significant amount of water in the bottom of almost every meal and that is just disgusting and unappetizing. The second issue with their freezing problems is put a rock hard piece of frozen food, one solid block of ice, and then put that next to some frozen snow peas. The snow peas are disgusting mush. They should take some notes from Bertolli frozen foods. They got their scientists on it and those frozen meals cooked evenly. Then look at a $254 a week price tag. It’s not tailored to you specifically, it’s a one-size-fits-all. If you are overweight, then the calories are gonna be far too low and you’re gonna be hungry. You will also have nowhere to go if you plateau. Then you can go ahead and add another $20 a week so you can have some healthy snacks (on top of theirs) so you’re not starving, and probably another $15 so you can have some vegetables that have nutritional value and aren’t cooked into mush. Then you’re looking at you know over $1100 a month for food and it’s not even tailored to you, and you have to tilt it and spill all the water out. I mean how the heck would someone else be able to feed the rest of their family, this is just for me. I will come out far ahead if I go to Whole Foods or central market and buy prepared fish and some vegetables. I really wanted it to work, but I’m finding myself purchasing a frozen grocery store meal as a break from this plan. Lastly, and this won’t bother everyone, but it’s just so much waste. They have these really cool biodegradable panels that you can put in your composting bin that I appreciate but I also know I’m paying for. That combined with this ginormous box, it was a regular battle trying to get that box in with the recycling. They’ve done everything on their side, I’m sure of that, but it’s just another thing that makes my life difficult and the whole point of this was to make it easy. A decade ago I could pick up fresh food from them locally. In a perfect world it would be like that now and I’m sure I’d be all in.

I like most of the meals (they are better than a couple of other food services I've used in the past), but you shouldn't expect great restaurant quality. However, they are apparently having a problem with their computer system. I have tried to pause shipments and did so in the past, but this time I cannot access my account. When I try to log in, no luck. I tried to change my password (even though it was correct), and got a message that there was no such email address in their system. This is the same email address to which they sent me notices that a new shipment is coming. My freezer has no more room. I have contacted Mastercard to contest the most recent charges. Hopefully, that will work and get their attention. It's a shame that this snafu has occurred. They seem to be good people, and I suspect they are just overwhelmed now.

Update: June 8, 2023 Now that their computer problems are behind them, the service is great. No complaints. I continue to purchase meals from BistroMD and I'm very pleased.

First off all of the food taste the same and not in a good way. I should have known how this was going to go when I skipped my first week and they still charged me so I had to contact them to get refund. Then I got a new phone and forgot my password and the reset goes to a page that doesn’t exist so I couldn’t stop other orders. Spent 1.5hrs on hold and never got through then emailed 4 times and never got a call back to get refunds. I ended up disputing the charges and telling my bank to prevent future charges. Finally the responded to tell me they cancelled my subscription. Absolutely horrible customer service!

I tried to setup a new order to start next week. It gave me no option to choose start date. I logged into the website to try to change, and it won't allow any changes. I called helpline and it just had voicemail yesterday Jan 2. I sent email and recieved automated response. I have called the helpline today and have been on hold for over 2 hours. I have tried other meal plans and no one had service this bad.

I was a customer for 6 weeks and had immediate issues with the food I had selected not being in my order/substituted for other meals I had not selected. I attempted to skip delivery several time but the website didn't work. I was able to received no reply to my email despite the website stating there was weekend coverage. After sitting on hold for more than 40 minutes I finally got assistance that week. This week I held for an hour after I had been double charged - no answer. No response to me my email either. And my order was due 4 days ago and hasn't appeared. This is very bad service.

Their online system is non-functional. They send me an e-mail to modify my delivery service and for some reason, it shows that my account doesn't exist. I've tried calling over five time with average hold time of 45 minutes with two of them nearly 90 minutes and no success being able to speak with anyone. The food itself is not too bad. I'd rate it 3.5 stars, but I travel a lot for work and need to modify my delivery schedules, but for the last few weeks no success. Sending e-mail to customer support only generates an automated response saying they will get in touch with me, but it's already been a few days and no contact.

I have never had a worse experience than I have with BistroMD. I signed up in November and got my first delivery almost a full week late. Had my account set to ‘skip’ up until the last week of December, however I was locked out of my account after a recent “website update”, and I haven’t been able to log back in for almost 3 weeks. After trying to contact them over email and phone multiple times without a response, I got a notification that they had just shipped me a new order and charged my account even though when I try to log in to my account, it says it doesn’t exist! Again, I tried to contact them and was unsuccessful. I have called my back and revoked their authorization to charge my account going forward. DO NOT do business with this irresponsible, dishonest excuse for a “business”.

No response. I got email confirming delivery of two different orders, one day apart. Checked my credit card and they have charged me twice. No response to email yet, and spent 1.25 hours on hold - no exaggeration. Their customer service is the worst!

We ordered the heart healthy plan for my 99 year old father who requires a low sodium diet. The first week’s order arrived and my dad actually enjoyed most of the food. Unfortunately, both the second and third week deliveries never arrived and my attempts to resolve the issue were unsuccessful. Nobody answers the customer service phone and I simply can’t wait on hold for over an hour. My emails went unanswered and I’m unable to cancel my subscription due to a “pending order.” I tried “skipping” my next delivery in the hope that doing so would eliminate the pending order and then I would be able to cancel my subscription. However the skipped order won’t confirm and therefore still shows as a pending order. This is the most frustrating experience I’ve ever had with a business and would absolutely NOT recommend BistroMD to anyone!

I tried their trial offer with a week of food at a discounted price. I thought the food was good. However, when I learned what the *regular* price is, I knew I could not afford $200+ for a week of food for one person! So, I canceled...or at least I thought I did. Then, I got an email that my order was being shipped. I emailed them immediately...got an auto reply response. Went to the website to try to cancel AGAIN, and was not able to cancel "because there was a pending order". Emailed them again...another auto reply. A week went by, got ANOTHER notice about an order that was to be procssed...said to make changes within 24 hours. I immediately went to the website and tried again to cancel...you guessed it...no luck there. Emailed them again...yup...another auto reply. (Still no response from my FIRST email a week before.) SO...I went to the payment section and added a gift card that has a $2 available balance. Maybe I'll hear from them now. :( I've now been on hold at their "customer service" number for over 1.5 HOURS!!! Yup...just called and sat the phone down. I guess I'm going to give up, which seems to be exactly what they want.

Leaving this review for anyone who is seeing the very recent poor reviews of BistroMD. I have been a happy customer since July 2021, and indeed the recent service HAS been problematic, but the company has been doing a website transition that has been way more problematic than they expected. When I got through to customer service after having a problem with my order for the first time this past week (and yes, they are currently hard to reach because of the recent problems), they immediately took care of me. I fully believe that this is a great company that is having temporary issues, because I’ve actually experienced it as a great company whose products and service have been incredibly helpful to me. If you’re just thinking of starting, maybe wait a week or two to give them a little more time to fix the website and the associated issues, but please don’t judge the company permanently based on its December 2022 issues. Once they get this resolved, I trust that it will again be the excellent company with excellent service that until now it has been in my experience.

I recently started the Keto Flex plan, but when I wanted to make changes their website didn't work. I sent an email, but it took 2 days to get a response.

I also tried calling, but after many minutes on hold opted for the "Press 1 for a callback." Of course, there was no callback.

Eventually I received an email saying that my meals were on the way and I would shortly receive a tracking number. Guess what. No meals and no tracking number --- though they did ding my credit card (the wrong one, by the way).

I don't think they're a scam, I just think they're incompetent at managing their business. I would look elsewhere.

I started this plan last week. I was immediately charged 191.00. I have not received any food. Yet, I received an email that my next delivery was coming and I had less than 24 hours to change it. Well I tried at least 8 times, from the time I received the email to now, to cancel my subscription service. No luck. The website doesn't work. Ok... I called customer service, where I was on hold for 64 minutes. I finally gave up. I am beginning to suspect that this company is a scam and I'm writing this to warn others. Hopefully I will eventually be able to cancel this program before I have to report the company to the better business bureau.

Simultaneously the most expensive food program and the WORST food. Half of the things are mush after they defrost, blandly seasoned, and just bad overall. You would do better going to the frozen food aisle at your supermarket

I don't know how this would compare to any competitors. I did do Freshly for a while (which I do not consider competitive) and Freshly food is infinitely better. I would say I liked perhaps 15% of the food, hated 20%, and the rest was what I expected from a diet food company (no taste as opposed to bad taste).

The worst thing about this company is the deadlines. They require 7 - 10 days to make any change in your plan. But they're only sending you a week at a time which means it's impossible to fairly evaluate where you're at and still make the change you want. Either they are blitheringly incompetent or just dishonest. They designed the system to charge you for a week more than you want.

The service itself is good. Solid meals that pretty good. Low sodium, low fat, and low calories compared to others like factor 75. However, the shipping doesn't work for individuals like me who are very busy and have to plan to be home and put the meals in the freezer. The shipping gives a range if 4 days and the first two shipments were arriving on Saturday. Not sure if that's because I'm on east cost and they are shipping from Indiana.

They did a good job getting it here frozen and the food did taste well. If I could schedule a specific day every week it should arrive, then I would keep it. With such a range and sat deliveries it just doesn't work for me.

Disappointing food/meal, it both looked and tasted like cheap hospital food. The portions and the presentation look nothing like on their pictures. Their website is also outdated in terms of design/tech.

The food was terrible. Bland, watery, and slimy. I tried 2 weeks of meals (42 total) and only 2 or 3 were good. Costs a ton and you can get better frozen meals at the grocery store. Felt bad even offering the meals to the dog.

The meals were ok but no real flavor just bland. Customer service however was horrible! While on hold they tell you (over and over) how their friendly helpful customer service staff will resolve any issues you're having but the condescending girl who took my call was neither. She was curt and rude and said things like "maybe you should read the terms again" and "if you ever use another meal company pay attention to the terms". I use multiple meal delivery services and have never had anyone be rude when I've called.

No flavor. No quality. Hospital meal