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Rated 1 out of 5 stars

Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more

Company replied

Rated 5 out of 5 stars

With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more

Company replied

Rated 5 out of 5 stars

I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more

Company replied

Rated 5 out of 5 stars

The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Can't withdraw/send your OWN coins

Unfortunately I can't rate them with 0 stars because they don't even deserve one star!

After purchasing Injective coins on their platform I wanted to send them to my private wallet but when I click on the "Send to blockchain" option in their mobile app it says "Injective Protocal has on-chain withdrawals disabled" (in the desktop version you don't even see the "send to blockchain" option).

I need to send my coins to my private wallet because storing them on an online exchange is not safe and always associated with increased risk (the saying "not your private keys, not your coins" comes to mind) and EVERY single exchange on the internet allows this option, so how come I can not withdraw/send my OWN coins that I paid for with my OWN money to my OWN private wallet?

Secondly, they deceive their customers with their fee structure. For example when you check the price for Injective on their site (just click on "markets" and then "see all crypto currencies") it says you would get approximately 93 INJ for 3500 euros as of Jan. 16th 12 GMT but as soon as you log in you get a different price quoted (only 90 INJ at the exact same time) and hence I had to pay over 80 euros in fees. Needless to say, this is intransparent advertising and in violation of the guidelines set forth by the DGS and the CNMV which they are subject to (charging the fees is in compliance with the law but not the intransparent advertising with different prices displayed for new users and logged in users). A complaint with the DBS and the CNMV as well as the regulatory body of the EU Commission will be lodged shortly.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Best for buying crypto

I love bit2me for a reason. Low fees when buying crypto and wider variety of payment options. Also i would like to say withdrawal time is extremly fast.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

If I could give them 0 stars, I would!

Do Not Use This Exchanger!!!

Waste of time and money!!!!!!!

what is happening here? Is this even regulated platform? I have transferred fiat deposit there worth of 10,000 Euro, they accepted my money within 5 minutes. then I exchanged money into crypto and tried withdrawal, but my withdrawal button just disappeared. I've been sending them emails for help and trying their phone number and WhatsApp, which by the way is not working, and its been 9 DAYS no help from them. I lose money in crypto, I am afraid to exchange it back to Fiat and withdraw it back to my bank because as I check reviews, they complicate fiat withdrawals too. Few days ago I received mail from them finally, that I need to sign document to activate my withdrawal, I did so, but still nothing has been changed! Should I go to authorities? It's been 9 days, I think they are just playing with me. I sent them big email and their respond was - we apologize, we will call you, and of course, no one called !

In the beginning I was thinking they did not have time to fix my problem, but obviously they do have time because they are sending out unrelated and out of content emails.

I just want to give an advice to everyone, do not use this so called ,,exchanger''.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

The truth is, I looked at the reviews here before registering on their site, I'm not disappointed. Their platform is easy to use, their technical support is very responsive, they respond within 24 hours. I valid...

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

I was blocked from sending via…

I was blocked from sending via blockchain networks to my other wallets, no reason, all attempts to do this no avail, several mails & Calls to customer support, they directed me to verification mail, I mailed too no response. Very bad service, I didn’t complain anything to you guys why restrict me from sending to my own wallet

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience

I had a very bad experience. I tried to withdraw 2000 EURO. And until now I can't see it and I don't received any reply from the customer service.

November 19, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi Olivia,

We are sorry to hear that you are not satisfied with your experience at Bit2Me. We have not been able to find your case with this information. Please contact our support team so they can help you personally at support.bit2me.com or by calling +34 910 91 37 88 from Monday to Friday from 9am to 8pm (GMT+1).

Best Regards

Rated 1 out of 5 stars

Fraud

I was a victim of fraud through this company and the company took no responsibility or action against the fraud. It was reported to the police.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Bit2Me has been quick and dependable for years now.

Bit2Me is so easy to use and works absolutely 100% of the time, - has been doing for years now - if you're anywhere near Europe and UK why go anywhere else really. Excellent site!

September 4, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you very much for your comment.

We will keep improving and bringing new solutions in order to grow our crypto ecosystem.

Thank you for helping us make it possible.

Rated 5 out of 5 stars

A very good experience

The app works very well for me and it offers a wide range of services.Also when I had any problem I knew I can count on the customer support team.
Nice app
5⭐from me :)

July 7, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you very much for your support, Nicholas.

It's a pleasure to be able to put in the hands of our community a wide range of crypto services at their fingertips to meet all the user's needs.

Of course, with security at the forefront and the best support in the industry ;)

New improvements and features are planned, stay tuned so you don't miss them!

Best regards!

Rated 1 out of 5 stars

I can not withdraw my bitcoin i do not…

I can not withdraw my bitcoin i do not trust this app completely 😤

June 25, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hello, Julianna.

In order to solve your doubts in a personalised way, you can contact our Support Team by opening a ticket here:

https://support.bit2me.com/es/support/home

Our agents will resolve any issue as soon as possible.

Thank you for your patience.

Rated 5 out of 5 stars

With the phone app I'm using I enjoy…

With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transactions.
It is a good service for purchase of cryptocurrency.

June 20, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you very much for your support, Marietta.

It's a pleasure to be able to put in the hands of our community a wide range of crypto services at their fingertips to meet all user needs.

Of course, with security and the best support in the industry ;)

New improvements and functionalities are planned, stay tuned so you don't miss them!

Best regards!

Rated 5 out of 5 stars

Very important app

Well made app

June 12, 2023
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you very much for your review, PRADEEP.

It's a pleasure to be able to provide our community with a wide range of crypto services at their fingertips to meet all user needs.

Of course, with security at the forefront and the best support in the industry ;)

Best regards!

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