Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more
Company replied
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See what reviewers are saying
With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more
Company replied
I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more
Company replied
The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.
Company replied
Company details
Written by the company
Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.
Contact info
Calle Germán Bernacer, 69, 03203, Elche, , Spain
- +34910913788
- support@bit2me.com
- www.bit2me.com
You should know
3.8
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Locked my account and held my money over a year
Locked my account and held my money
For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer service is extremely poor they reply once in a month and I’m stuck financially please I need my money bit2me. I have every information from the receipt to the restriction and all customers agent replies. I do not recommend this bank if you don’t have spare cash
May 12, 2025
Unprompted review
Reply from Bit2Me
Hello,
First and foremost, we want to thank you for sharing your experience with us.
We want to assure you that security, transparency, and compliance with regulatory standards are at the heart of everything we do, and each case is reviewed individually and thoroughly to protect both our users and the integrity of the platform.
To review your case in detail and find the best solution together, we ask that you contact our support team again.
We want to assist you personally, verify your situation, and find a solution together.
Your case helps us improve and make Bit2Me an increasingly secure, easy-to-use, and comprehensive platform.
We’re here for you. Thank you very much
The best service and experience with…
The best service and experience with Paula .
April 8, 2026
Unprompted review
Reply from Bit2Me
Hi Mario,
Thank you so much for your comment and for highlighting our colleague’s work!
We’re committed to providing you with personalized, transparent, and secure support every day.
We know how important it is to have responsive and personable support.
We’ll continue to work with passion and meet the highest security and regulatory standards.
Thank you for trusting Bit2Me.
My account was hacked and customer service will not help
My account was hacked, no response after I have called 4 times and waited for a month, they record the incidence but then they do not call me back, let alone offer any solution. This transcends the potential security faults this company might have, they haven't been there for me when I needed them the most.
March 20, 2026
Unprompted review
Reply from Bit2Me
Hello Joaquín,
Thank you for taking the time to share your experience.
For us, the most important thing is that you feel supported at all times. At Bit2Me, security and transparency are our top priorities; we are a regulated platform and monitor every transaction to ensure that your investment is always safe.
We would like to review your case as a priority and ensure you receive the attention you deserve. We invite you to contact our support team directly so we can thoroughly review your situation and provide you with a clear response that meets the standards of our community.
Please don’t hesitate to reach out: we want to help you and restore the peace of mind you deserve.
Thank you very much.
Bought and sold 25.000€ worth of crypto…
Bought and sold 25.000€ worth of crypto on this platform. I ran into problems hundreds of times but because the reliability and possibility to also buy small amounts I kept on using it. Customer support and their entire system should be considered a crime. And the way they treat you after these amounts of buying selling is to me unbelievable. Look elsewhere for similar apps and learn the proper way on an exchange or similar. You will save yourself a lot of headache and A LOT. Of money. Lowest rating I can gives company on TrustPilot and I do not understand where these 5 star reviews are coming from. They are obviously bought or manipulated. WARNING for greedy and I transparent company. That was everything from me. //Disappointed 1 year user
February 26, 2026
Unprompted review
Reply from Bit2Me
Hello Johan,
First of all, thank you very much for taking the time to share your experience.
We sincerely regret that you have had difficulties with Bit2Me; for us, every user is a fundamental part of our community, and your comments help us to evolve.
We work every day to improve and adapt to the needs of our users, always committed to transparency and regulatory compliance.
We would like to review your case in detail and find solutions that really make a difference. We are here to listen to you and find a solution that restores the trust and peace of mind you deserve.
We will continue to work with passion and rigor to ensure that Bit2Me always lives up to your expectations. Thank you for being part of our community.
The support I received from Ana was…
The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.
February 23, 2026
Unprompted review
Reply from Bit2Me
Hi Julio,
Thank you for sharing your experience!
We know that taking your first steps in the world of cryptocurrencies can raise questions, which is why we strive to always offer you clear explanations, patience, and the support of a professional, regulated team that is by your side.
Thank you for trusting Bit2Me.
We are here for you, ensuring your peace of mind and building together!
Trusted plataform good support and…
Trusted plataform good support and customer service easy to use and great learning material. I have seen the rewards program interesting. I highly appreciate this service
February 23, 2026
Unprompted review
Reply from Bit2Me
Hello Juan,
Thank you very much for your review!
We are delighted to hear that you value the reliability of our platform and that you have had a positive experience with both our support service and customer service.
We remain committed to security, training, and regulatory compliance, because your peace of mind and trust are our top priorities.
Thank you for being part of Bit2Me!
Misleading referral promotion and unclear bonus rules
Bit2Me advertises referral rewards with clear visible requirements (deposit, buy crypto, complete KYC). I completed all steps exactly as shown in the app.
After rewards were shown as earned, they blocked withdrawals claiming “lack of genuine use”, which was never clearly stated as a measurable requirement during the promotion.
Users are encouraged to deposit and trade but bonuses can later be denied using vague criteria. This feels misleading and unfair, especially since fees are still charged during participation.
Be careful with promotional campaigns on this platform.
February 4, 2026
Unprompted review
Reply from Bit2Me
Hello Samuel,
Thank you for sharing your opinion.
We sincerely regret that the process was not what you expected.
We want to be clear: our campaigns are designed to reward genuine use of the platform and create a healthy environment for all users.
We are committed to reviewing each case individually and making our promotional process even more transparent.
We are here to listen, improve, and continue building a safe, simple, and comprehensive experience for everyone.
Thank you very much.
Procedures related to computer fraud
I have had to contact technical support on several occasions in the past few days. My problem does not stem from a malfunction of the platform, but rather it is my responsibility. From the very beginning, the telephone support response, whether by phone or email, has not only been excellent professionally but also in terms of collaboration, understanding, and kindness, which have facilitated procedures, contacts, and advice for me that would have been impossible to manage without their help. Very satisfied with the support and professionalism received. A platform with which to invest and receive excellent collaboration.
January 5, 2026
Unprompted review
Reply from Bit2Me
Hello Alfredo,
Thank you so much for taking the time to share your experience in such detail!
We are delighted to know that, even when challenges arise, you have felt the full support of our team.
We strive to ensure that every contact—whether by phone or email—lives up to the expectations of those who place their trust in us: quick responses, personal service, and clear solutions.
Thank you for trusting Bit2Me. We are here for you.
Excellent User Experience and Outstanding Support
Overall, my experience with the Bit2Me application has been very positive. The app features a clean and visually appealing design, is intuitive and easy to use, and provides all the necessary information alongside valuable services such as Launchpad, Space Center, and the Bit2Me Card.
The card is my personal favorite, especially due to the cashback received on every purchase. As for customer support, it is truly top-notch. The team consistently provides clear explanations and responds very quickly.
I confidently recommend Bit2Me for both its platform and its excellent customer service.
January 8, 2026
Unprompted review
Reply from Bit2Me
Hello Andrei,
Thank you for choosing us and for sharing your experience!
We are proud to know that the Bit2Me platform and team have provided you with the level of trust and service you expect.
The satisfaction of our community is what drives us to innovate every day.
We are here for you! Thank you very much for your trust.
I'm not satisfied
I'm not satisfied, I believe that somehow a sell (about 17€) amount from crypto to eur did not go in my eur wallet. When downloading the transaction history as pdf it is written correctly on the balance, but in the app's transaction history it isn't. Also I remember that in the pro dashboard panel after the sell the amount was not in 'available balance' or euro wallet but was too in 'executed volume'. At that moment it was still very clear since it was my first transaction. I wrote an email with screenshots and the transaction ID. There reply: "Hi,
So that we can check the email address with which your account is registered.
Thank you for choosing Bit2Me, we are at your disposal for anything you may need."
Later I sent more messages with the same question, but received replies saying that everything is fine and since there are more transactions made it is I think not possible to calculate back.
July 10, 2025
Unprompted review
Reply from Bit2Me
Hello,
Thank you for taking the time to share your experience in such detail.
At Bit2Me, your trust is essential, and we listen carefully to every query so that we can continue to improve.
We want to ensure that the information is clear and that you can be certain that your funds are being managed correctly, always complying with the security and regulatory standards that define us.
We encourage you to continue sending us details and, if you need to, request a personalized review of your transaction, attaching everything you consider relevant. Our team will analyze your history again with the utmost rigor to give you the peace of mind you need.
We want to make sure the information is clear. Together, we will resolve this.
Thank you.
I recieved excellent service.
I recieved excellent service.
They explained the steps and were attentive to the problem to find thenbest possible solutoon.
November 5, 2025
Unprompted review
Reply from Bit2Me
Hello,
Thank you for your kind words and for highlighting our service!
We are delighted to know that we were able to accompany you every step of the way, paying attention to even the smallest details to ensure a suitable solution.
Your satisfaction and trust are our greatest reward.
We will continue working to exceed your expectations.
I have been waiting for days since a…
I have been waiting for days since a relatively small transaction to my cold wallet was blocked.
I contacted with they bots, that are truly indistinguishable from the real people, I have sent emails, and I always get the same answer that they will verify the transaction.
They keep delaying any action. I think it is a company that has really no empathy with their clients.
October 10, 2025
Unprompted review
Reply from Bit2Me
Hello Fabrizio,
Sometimes, certain transactions must be verified more thoroughly to ensure the security of your assets and compliance with regulations. Our goal is to make these procedures as streamlined and transparent as possible.
If our responses have not been helpful or have not provided sufficient clarity in your case, we want to remedy that immediately.
We want you to know that we are not only committed to protecting your assets, but also to providing a service that reflects empathy, efficiency, and clarity.
We are here to help you and expedite this process. Please contact us so that we can prioritize your case and resolve it as soon as possible.
Thank you for your patience and for allowing us to correct this situation. We are here to support you.
they blocked transactions with no reason
they blocked transactions with no reason. it is not possible to communicate with them, on the chat, if you get something who will talk to you they just say nothing.
it is truly and incredibly bad company
October 14, 2025
Unprompted review
Reply from Bit2Me
Hello,
To ensure maximum security in our operations and protect our users, we may implement certain measures.
At Bit2Me, we are firmly committed to security, transparency, and customer service.
We guarantee that we will review our procedures to improve the speed and efficiency of our responses. Your feedback will help us strengthen that goal.
We are available to assist you and offer you a solution that truly meets your expectations.
We sincerely appreciate your comments and reaffirm our commitment to improving every aspect of our service.
We will be here for you every step of the way.
If you want to waste your time - use Bit2me
If you want to waste your time and money on commissions - use bit2me. This is the stupidest platform I've ever used, every step needs to be verified by their notorious "verifications team", which is gonna take you a lot of time, I am not joke, EVERY STEP NEEDS TO BE VERIFIED BY ASKING YOU A LOT OF DOCUMENTS, and even if you provide them, they will be soooo slooooow reviewing them. During that time you are not able to do anything with your wallet - so your funds are blocked there. Also, do not count on their techincal support - they won't help you, they just ask you to wait every time, and even more - they told me that all of the departments would be working during the weekends, but it turned out that they did not work, which made me wait 2 days more, while their notorious "verifications team" will take a look.
October 3, 2025
Unprompted review
Reply from Bit2Me
Hi Alex,
Thank you for taking the time to share your concerns in detail.
We always provide clear details about the costs associated with transactions before they are confirmed, so that each user can make informed decisions. If you think there has been a misunderstanding or would like more clarity about our fees, we are here to explain it to you step by step.
The security of our users' accounts and funds is a top priority for us, and security measures may occasionally be implemented.
We are always looking to grow and offer a more efficient, accessible, and secure platform.
We take the experiences of our users, such as yours, very seriously and are actively working to optimize our response times and improve the overall experience.
If there is anything else you need or you would like to discuss your situation further, please contact us directly so we can follow up.
We are committed to continuing to build the platform you deserve.
Technical support responds quickly and…
Technical support responds quickly and efficienty. Great job
September 18, 2025
Unprompted review
Reply from Bit2Me
Hello David,
Thank you for your review!
We are delighted to hear that you had a positive experience with our technical support team. Responding to our users quickly and efficiently is one of our top priorities, because we understand how important it is to offer clear and reliable solutions.
We will continue to work hard to exceed your expectations even further.
Walker es un gran maestro
August 28, 2025
Unprompted review
Reply from Bit2Me
Hola,
Gracias por tu valoración.
Tu satisfacción nos motiva a seguir mejorando y brindando un servicio de calidad.
Si necesitas ayuda o tienes alguna duda, nuestro equipo está siempre aquí para ti.
Trust platform
July 17, 2025
Unprompted review
Reply from Bit2Me
Hello,
Thank you for your comment!
At Bit2Me, trust is much more than a word, it’s our commitment to you. Your peace of mind is the engine that drives everything we do.
We will continue to work with the quality and support you deserve. Thank you for choosing us.
I've been with Bit2me since 2021 and the All in One App is awesome
I've been with Bit2me since 2021 and am very satisfied with the services and app. It's easy to understand and the services are constantly being expanded.
July 17, 2025
Unprompted review
Reply from Bit2Me
Hello Marius,
Thank you for your trust since 2021!
We are proud to know that our platform and services meet your expectations. That you find Bit2Me easy to understand and recognize our constant evolution is exactly what we are looking for.
We will continue to work for your satisfaction. Thank you for choosing us!
The experience and empathy of the…
The experience and empathy of the advisor assigned to me, Giuliano Acocella, the reliability of the information provided, clear answers to my questions, and absolute ease of contact via voice and in Spanish
July 17, 2025
Unprompted review
Reply from Bit2Me
Hello,
Thank you for sharing your experience with us!
We are honored to know that one of our advisors, managed to accompany you with such empathy, professionalism and clarity in each response.
At Bit2Me, we understand that behind every query there is a need for security and trust, and we are proud to know that you were able to receive reliable information and clear resolutions. This reflects our commitment to provide the best advice.
If you ever have more questions or need additional support, remember that we are here for you.
Thank you for trusting and being a part of our community!
I do not recommend this wallet and…
I do not recommend this wallet and especially participation in the referral program. It is one big scam, they do not pay out rewards under stupid pretexts. They urge you to recommend friends and then look for problems so as not to pay you for it. I DO NOT RECOMMEND! SCAM!
June 28, 2025
Unprompted review
Reply from Bit2Me
Hello Martin,
We deeply regret that you have this perception about Bit2Me. Our mission has always been to operate with transparency, ethics and commitment to our users.
Our referral program has clear rules that are detailed in the Terms and Conditions, designed to ensure a fair and transparent experience for all participants. We seek to ensure fairness for all.
We understand the importance of your trust in us. That is why our daily priority is to maintain integrity, security and transparency in every aspect of our service.
We appreciate your feedback and value it as an opportunity for further improvement.
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