Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more
Company replied
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See what reviewers are saying
With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more
Company replied
I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more
Company replied
The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.
Company replied
Company details
Written by the company
Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.
Contact info
Calle Germán Bernacer, 69, 03203, Elche, , Spain
- +34910913788
- support@bit2me.com
- www.bit2me.com
You should know
3.8
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Bit2Me
¡Hola Juan!
Nos complace mucho saber que has experimentado nuestra asistencia como rápida y resolutiva. En Bit2Me, nos esforzamos por brindar soluciones eficaces y veloces a todas tus consultas y preocupaciones. Valoramos tu tiempo y tu confianza en nosotros, por lo que siempre trabajamos en ofrecer respuestas claras y útiles de manera oportuna. Apreciamos tu reseña positiva y seguiremos comprometidos en proporcionarte el más alto nivel de servicio al cliente. ¡Gracias por elegir Bit2Me!
A scam
A scam. I opened an account, was approved. I ordered a card, billed $27 or so. 3 days later they told me my account was being closed. I asked for a refund, they told me that cards are free. I sent them all the screen captures and showed them the chat. Now they totally closed my account (luckily I have the screen captures and the email) so I can't access anything.
I passed it over to my lawyer just to not let scammers get away with hundreds of $27 commission for nothing, since I can afford it. So will have to waste time in court and lawyer's fees - which should be reimbursed at least partially once i win - for this fraud site where I don't see how they can deny anything when it is written in black & white they billed me.
To avoid completely. There is plenty of trustworthy crypto sites, unfortunately, there is still plenty of scams like this one.
August 28, 2024
Unprompted review
Reply from Bit2Me
Hello Max!
Thank you for bringing this matter to our attention. We take your concerns seriously and have taken immediate action to address them. At Bit2Me, we uphold the highest standards of integrity and prioritize exceptional customer service. Rest assured, we are not involved in any fraudulent activities, and we are fully dedicated to resolving any issues that may arise.
Our support team has already informed you and confirmed that your funds have been successfully refunded. It is important to note that banking processes for refunds may involve a few days' delay, as these are managed by the banks themselves, beyond our control. We kindly request that you update your comment with this accurate information, as it is crucial to us that our reputation remains truthful and transparent.
As a regulated company, we place great importance on our work and the satisfaction of our customers. Our commitment to security, transparency, and dedicated service sets us apart in the industry. We appreciate your understanding and thank you for the opportunity to address and resolve this issue promptly. Should you have any further questions or require assistance, please do not hesitate to reach out.
User friendly platform and quick customer service!
The platform is easy to understand and there is a help service that responds to problems or questions very quickly!
February 8, 2024
Unprompted review
Reply from Bit2Me
Hello Deborah!
We're thrilled that you find our platform easy to navigate and our customer support responsive. At Bit2Me, we prioritize simplicity and efficiency to ensure a seamless user experience. Our dedicated support team is committed to addressing any issues or inquiries promptly, underscoring our relentless focus on customer satisfaction. Continuous improvement and swift problem resolution are at the core of our values. Thank you for highlighting these aspects of our service. Rest assured, we will continue delivering top-notch support and user-friendly features to meet and exceed your expectations. Your trust in us is greatly appreciated!
one ticket and done with my issue
my first time when I needed assistance and they assist me instantly almost..
I make just one ticket and the issue was resolved..
thank you...
July 24, 2024
Unprompted review
Reply from Bit2Me
Hello!
We appreciate your feedback and are thrilled to hear that your experience with our customer support team was so positive. At Bit2Me, providing timely and effective assistance to our users is a top priority. We are committed to resolving any issues promptly and efficiently to ensure a seamless experience for all our customers.
It's fantastic to know that with just one ticket, your concern was addressed and resolved to your satisfaction. Our team is dedicated to providing exceptional support and making sure that your needs are met without delay.
Thank you for sharing your experience with us, and we are glad that we could assist you swiftly. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We are here to help and ensure that your journey with Bit2Me remains smooth and successful.
Good customer service from day 1..I…
Good customer service from day 1..I wouldn't hesitate to recommend them to my friends..They did a security check on a trading platform that I was losing money on and my fears were confirmed..I was being scammed
July 16, 2024
Unprompted review
Reply from Bit2Me
Hello Jolyon!
Thank you for sharing your feedback. We are glad to hear that you found our customer service to be exceptional right from the start. Your recommendation means a lot to us and we appreciate your trust in our services. It is concerning to hear about your experience with the trading platform, but we are pleased that our security check was able to confirm your suspicions and prevent any further loss. Your vigilance in reporting potential scams is valuable in protecting our community. If you have any further concerns or require assistance, please do not hesitate to reach out. We are here to help and support you. Thank you for choosing our services.
Violating GDPR
They have made it impossible to unsubscribe to their spam mails, due to the unsubscribe button not being clickable, and support ignored my email that I sent over a month ago asking to remove me from the subscribe list.
Doesn't seem to care at all about GDPR, therefore I believe it's a very unserious company. Would absolutely not recommend, since they are keeping very sensitive data like IDs.
July 12, 2024
Unprompted review
Reply from Bit2Me
Hello Oscar!
We take all feedback seriously, and it's disappointing to hear about your experience. At Bit2Me, we uphold the highest standards of data privacy and GDPR compliance. Transparency and user control are paramount in our operations.
Your concerns regarding unsubscribing from emails and the handling of sensitive data have been noted. We strive to ensure that all user requests, including unsubscribing from communication, are promptly addressed. Any lapses in this regard are unacceptable and will be rectified immediately.
Rest assured, your data security is our top priority, and we are fully committed to resolving this matter and improving our processes. We appreciate your feedback and the opportunity to enhance our services. Your trust and satisfaction are core to our values, and we will work diligently to regain your confidence in our company. Thank you for bringing this to our attention.
Feedback
Great support for questions in WhatsApp support.
Just like an excellent exchange in my perception in the blockchain technology world for trading cryptocurrency assets.
July 4, 2024
Unprompted review
Reply from Bit2Me
Hello Damian!
Thank you for your review. We are pleased to hear that you have had a great experience with our support for questions in WhatsApp support. At Bit2Me, we strive to provide helpful and efficient assistance through various channels to ensure our users' needs are met.
It is fantastic to hear that you view us as an excellent exchange in the blockchain technology world for trading cryptocurrency assets. We work hard to offer a reliable and user-friendly platform for trading digital assets, and your positive feedback motivates us to continue improving and delivering high-quality services.
If you have any more questions or need further assistance, feel free to reach out to us. We are here to support you and provide you with the best possible experience. Thank you for your trust in Bit2Me and for highlighting the quality of our support and exchange services. We appreciate having you as part of our community!
My withdrawal's been stuck on pending…
My withdrawal's been stuck on pending for over 5 freaking days, and not a single complaints of mine has been dealt with. it's like they're straight-up tryin' to mess with me and not pay me. If I'd dumped that cash into echelonis elitus, I'd be raking it in big time. Stay away from this total joke of a place.
July 3, 2024
Unprompted review
Reply from Bit2Me
Hello Shanon!
We understand your frustration at the delayed withdrawal process. Your concerns are a top priority for us, and we apologize for any inconvenience this has caused. Rest assured, we are committed to resolving this situation promptly and transparently.
Our team takes every customer issue seriously and aims to address them with the utmost care. We strive to provide a seamless user experience, and it is disheartening to hear about your negative experience. Your feedback is valuable to us as we continuously work to improve our services.
If you could provide us with more details regarding your withdrawal, we will investigate the matter swiftly to ensure a resolution. We value your trust in us and are dedicated to addressing your concerns effectively.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns with the professionalism and efficiency you expect from Bit2Me.
Bit2me is very serious about is…
Bit2me is very serious about is costumers they really care about us, when we ha an issue what is rare, they are really fast on resolution and replying, i really like it cause they don’t take too much time to get your issue sorted, i really recommend this platform they deserve to be on the top cause they do a great job since all those years they are on the market.
July 1, 2024
Unprompted review
Reply from Bit2Me
Hello Jose!
Thank you for your thoughtful review. At Bit2Me, we take our responsibility towards our customers very seriously. Your satisfaction and trust are our top priorities and we’re committed to delivering exceptional service
We understand the importance of resolving any concerns quickly. Our team is dedicated to providing fast and effective solutions making sure that any issues although rare are addressed promptly
Customer-centric approach. We genuinely care about our users. Each interaction is an opportunity for us to reinforce our commitment to providing seamless and reliable service
Years of excellence. With extensive experience in the market, we’ve consistently shown our capability to deliver top-tier services. This long-standing expertise has earned us a reputation as a trusted leader in the cryptocurrency space
We appreciate your recommendation and are honored by your recognition of our efforts. At Bit2Me, we continue to prioritize security ease of use and comprehensive support to ensure you have the best experience possible
Thank you for being part of our community
I withdrew my 8000 usdt to do a take…
I withdrew my 8000 usdt to do a time sensitive trade on a dex, but instead of withdrawing they decided to put it 'in queue' Freezing my money for nothing. I am already fully verified so really no need for that. I even sent crypto to that same address plenty of times before arriving instantly. Their customer service is not even open. I really wished I had used kucoin instead now. I am going to cut the crypto card I got from them and will not ever do my business through them again. I justed started to trust them as an exchange until this happened. Their loss I have plenty of crypto I am trading with. No more bit2me for me.
July 1, 2024
Unprompted review
Reply from Bit2Me
Hello!
We appreciate your feedback and sincerely apologize for the inconvenience you've experienced. Your frustration with the delay in your withdrawal is completely understandable, especially given the time-sensitive nature of your trade.
Withdrawal processing times may occasionally be affected by security protocols and network conditions aimed at protecting your assets. It's indeed unusual for verified users like yourself to experience delays, especially after multiple successful transactions. However, sometimes extra precautions are taken to ensure maximum security, which is a core value at Bit2Me.
While it's disheartening to hear that this experience has led you to consider alternative exchanges, we respect your decision and wish you the best in your future trading endeavors. While other exchanges may offer faster transaction times, they might also expose users to greater security risks. At Bit2Me, the safety and integrity of your assets are our top priorities.
Your feedback is vital for us to refine our processes and provide better service to all our users in the future.
Thank you for sharing your experience with us. If there's anything we can do to rectify the situation or if you decide to give us another chance in the future, please don't hesitate to reach out.
FORGET IT !
FORGET IT !
when trying to withdraw funds, the transaction goes into "a queue" and does not execute.
at this point I decide to withdraws all tokens: the transaction also goes into a queue , and does not execute.
then somebody calls you and pretends that before transferring the funds you have to complete a "mandatory quality evaluation"
FORGET IT !
June 25, 2024
Unprompted review
Reply from Bit2Me
Hello Stefano!
We are sorry to hear that you had a negative experience trying to withdraw your funds. Rest assured that we take these matters very seriously, and we would like to help you to resolve this issue as soon as possible.
It is not typical for transactions to get stuck in a queue, and we apologize for any inconvenience this may have caused you. Our team is always working hard to ensure prompt transaction processing times, so this situation is not acceptable. We would like to investigate this matter further to identify any possible issues and provide you with a timely resolution.
Please contact our customer service team, and we will do everything we can to resolve this issue and prevent it from happening again in the future.
Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.
They just froze my money with no hope to recover
Afer being a fully verified, good client for over an year, they decided to scam me!
I have done numerous transactions for over €12,000 in the past year. All was good until suddenly, a month ago I deposited €200 and attempted to send it to my girlfriend in Ukraine where she withdrawa in crypto ATMs. I noticed option to send to external address was unavailable. So I submitted a ticket and checked my email to see a confirmation. I noticed an email from them two days prior that they need verification for a transaction worth €100 a month ago.
All my transactions are basically to my gf in Kyev. She goes to a crypto ATM, sends me an address, and I send crypto to that address.Thats the whole story. However, they continued to ask for screenshots that do not exist.
I asked them "Why are you doing this to me, why this transaction"? And they responded on WhatsApp - "we don't know".
I checked their T&C. Basically, it says sth along the lines that once we send our money to their platform, it is now their money. It is not our money anymore. They can freeze it for whatever reason and whatever time. It is now their money and it is entirely up to them to decide if they will give it to you or keep it.
If I lived in Spain where they are based I would have filed a police complaint with them. Keep in mind though that when I try to withdraw there's not message that funds are blocked or anything. Rather, my inability to withdraw appears as a technical error. I guess it is a way for them to avoid legal liability.
I will write that €200 off and will consider it as a cost of doing business with them. I am
incredibly lucky that this did not happen after one of my €2000 transactions.
May 22, 2024
Unprompted review
Reply from Bit2Me
Hello Ivan,
We apologize for any inconvenience you have experienced with our platform, and we appreciate you bringing this matter to our attention. We take all customer feedback seriously and strive to provide the best service possible.
First and foremost, we want to assure you that we do not engage in any fraudulent activities or scams. Our commitment to transparency and customer satisfaction is of utmost importance to us.
As a regulated platform, we are required to adhere to certain security measures and compliance procedures. In rare cases, additional verification may be needed for certain transactions or accounts. This could be triggered due to various factors, including regulatory requirements or risk assessment measures. We apologize for any inconvenience caused by this request for verification.
We would like to resolve this issue for you as quickly as possible. Our dedicated support team will investigate and address your concerns promptly.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We value your trust and are committed to ensuring a positive experience for all our customers.
At first seemed that money transfer…
At first seemed that money transfer didnt work as i expected but then got out that it was delay only but i had ask it bcos didnt knew that bitcoins really gone to receiver but now all is good ,lets hope it is in future too.
June 7, 2024
Unprompted review
Reply from Bit2Me
Hello!
Thank you for reaching out to us and sharing your concerns. At Bit2Me, we take feedback from our customers seriously as it helps us identify areas for improvement and ensure that we maintain a standard of excellence for our services.
We pride ourselves on delivering a user-friendly platform that is both transparent and easy to use. We understand that our users are looking for a platform they can trust, which is why we place such a strong emphasis on security protocols and clear communication. If there are any particular areas you feel we can improve upon, we would be happy to hear your suggestions and work towards implementing them.
Thank you again for choosing Bit2Me as your crypto platform of choice. If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is always here to assist you in any way we can.
Fast and reliable and good service
Fast and reliable and good service is enjoyable expirence.
A slightly negative experience is that you have to wait longer at the weekend. You want faster and good service.0
May 31, 2024
Unprompted review
Reply from Bit2Me
Hello!
Thank you for sharing your experience with us and for highlighting the fast, reliable, and good service that you received. We strive to provide exceptional service to all of our customers, so we are pleased to hear that we have met your expectations.
We understand that longer wait times on weekends can be frustrating, and we apologize for any inconvenience this may have caused you. We are constantly working to improve our processes and provide faster service, even during periods of high demand.
If you have any further concerns or feedback, please don't hesitate to reach out to us. We value your input and will use it to continue improving our services.
Worst experience with platform
Worst experience with platform. They're holding my money for about 4 days already asking stupid information without lawful reason.
June 3, 2024
Unprompted review
Reply from Bit2Me
Hello!
We are sorry to hear about your negative experience with the platform. At Bit2Me, we prioritize transparency, security, and customer satisfaction.
To better understand the situation, I encourage you to reach out to the platform's customer support team and provide with all the necessary information to address your concerns effectively.
Unlike other platforms, we strive to provide a seamless user experience, combined with prompt and reliable customer support. Our goal is to ensure that every interaction with our platform is both efficient and beneficial for our users.
Your feedback is valuable to us, as it helps us identify areas for improvement and address any shortcomings. We take pride in our commitment to providing a secure and user-friendly experience for those looking to engage in the world of cryptocurrencies.
If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you every step of the way.
Not serious company; kept my assets without valid reason.
On May 19th I sent an Hbar transaction from my personal Hedera account to the account indicated by the Bit2Me Platform for Hedera deposits 0.0.1414213 and forgot to include the "memo". When asked Bit2Me to return the funds or to credit them in my user account, their customer service said they might not return the assets and that in any case the resolution could take a month. The Hedera explorer shows my assets where in the aforementioned Bit2Me deposit account 0.0.1414213 for a couple of days, and later moved to another account owned by the Bit2Me exchange. Will sue them if they finally decide to keep my property, but the experience with this exchange was very bad.
May 19, 2024
Unprompted review
Reply from Bit2Me
Hello!
We're truly sorry to hear about your experience. We take such matters seriously and would like to investigate this further to provide you with a resolution.
Maintaining the trust of our users is paramount to us, and we aim to handle this matter with the utmost care and transparency. We understand the importance of your assets and are committed to addressing your concerns promptly.
We are dedicated to ensuring that such issues are resolved to the satisfaction of our users. Please, get in touch with our support department in order to attend you personally about this specific issue. Thank you for bringing this to our attention, and we appreciate your cooperation in this matter.
goood low fees howoever little slow.
May 25, 2024
Unprompted review
Reply from Bit2Me
Hello!
We appreciate your feedback regarding our services. At Bit2Me, we take pride in offering competitive and low fees to our users. We acknowledge that there may be instances where transactions could be perceived as slower than expected. We continuously work towards optimizing our processes to enhance transaction speeds without compromising safety and reliability.
Thank you for taking the time to share your thoughts, and we look forward to continuing to serve you with excellence in all aspects of our platform.
Always problem with fiat withdrawal
One week ago they wanted from me all documents source of income everything .....
Even if i send them all what they wanted here is the problem again ..... (pending transaction under rewiew)
This is so bad it takes so long to do anything, verification team is responding after 24 hours
ID Ticket: 285979
May 13, 2024
Unprompted review
Reply from Bit2Me
Thank you for your patience and for bringing your concerns to our attention. We're glad to confirm that all your transactions have been successfully processed. At Bit2Me, we understand the importance of timely and secure transaction handling, and we strive to deliver a seamless experience.
We recognize that any delay can be frustrating in the fast-paced world of cryptocurrency. This is why we continuously enhance our systems and processes to ensure efficiency and security. It's important for us and our users that we adhere to rigorous verification processes, a practice that sets us apart from many competitors and underscores our commitment to your security.
We appreciate your understanding as these procedures not only comply with regulatory requirements but also safeguard your assets and personal information against fraud and misuse. Our goal is to provide a platform that is not only easy to use but also ranks among the safest in the industry.
Thank you for choosing Bit2Me, where we always aim to blend security, user-friendliness, and efficiency. Your trust and satisfaction are paramount to us. If you have any further questions or need additional assistance, please do not hesitate to reach out. We’re here to help!
Stay away from these scammers
Stay away from these scammers. Bought XMR, can't transfer to my own wallet.
May 9, 2024
Unprompted review
Reply from Bit2Me
At Bit2Me, the decision to restrict Monero (XMR) trading is based on strict compliance with regulatory standards, which vary between different platforms and regions. Our proactive approach to security and legality seeks to protect both our platform and our users from potential regulatory risks.
We appreciate your understanding and assure you that these measures are to maintain integrity and confidence in our services. If you have more questions, we're here to help.
Professional and Polite with the speed of light
As usual the Bit2Me team are highly professional (in politeness and content) and work at the speed of light!
Thank you!
May 9, 2024
Unprompted review
Reply from Bit2Me
We deeply appreciate your acknowledgment of the Bit2Me team's dedication to professionalism and efficiency. It's rewarding to see our efforts in delivering not only high-speed service but also the utmost courtesy and substantive expertise recognized in such a positive way. Every day, we set out to not only meet but exceed the expectations placed upon us by our discerning user base.
Our commitment to operating at the 'speed of light' is matched only by our insistence on precision and thoughtful communication, setting us apart from slower-moving competitors. We tackle complex crypto challenges head-on with clarity and detail, understanding that in a fast-paced digital landscape, both speed and accuracy are coveted.
Your trust fuels our drive for continuous improvement and leadership in the world of cryptocurrencies. Thank you for choosing Bit2Me, where premium service comes standard, and where your crypto journey is safe, straightforward, and backed by a team of rapid-response experts.
We look forward to elevating your crypto experience with every interaction and transaction. With Bit2Me, you can expect nothing less than the best.
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