Typical scam casino dont believe it and don't make a deposit! its just like you give them money and you will never see it back they like gatekeeping it. gonna go try chilistakes instead I know they ha... See more
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Good casino with alot of slot machines. But i had to struggle alot to be able to finally withdraw the winnings back to my bank account via MiFinity. If you are gonna play there i suggest using M... See more
Company replied
Have not received payout due to me a month ago. All documents required submitted on numerous occassions, finally all were approved. I have been requested so many times to request the withdrawal, which... See more
Company replied
So far my experience has been positive. It's the second online casino I've come across that offers a diverse selection of games and instills trust, with Trustdice being the first. While I haven't atte... See more
Company replied
Company details
Written by the company
We Aim To Be Fair And Serious! We have over 15 years of experience in providing best online casino gaming support. Bitdreams was founded by a group of iGaming enthusiasts who wanted to create a new casino that captures the essence of gambling. Our goal is to build the ultimate site for players who want everything in one place: the best software, generous rewards and a user-friendly interface that is easy to navigate. Everything we do is designed around our customers.
Contact info
2.6
Poor
93 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNING THIS CASINO SCAMMED..
WARNING THIS CASINO SCAMMED..
WHY THIS CASINO STILL WORKS? HEY CORRUPT BITDREAMS
EVEN IN REVIEWS PAID SCAMBAG
DONT EVER WASTE TIME HERE
HACKERS SCAMMED
im still telling people who wanted to play with this scammed online casino games
THIS CASINO SCUMBAG
November 22, 2022
Unprompted review
Reply from Bitdreams
Dear michael daubert,
It is a pity to hear that your previous experience at our casino did not live up to your expectations.
We do not agree with your feedback as we are a legit service licensed and all the information you can find on our terms and conditions page.
Such feedback hurts especially since we have proceeded with all of your transactions and KYC process related to your player account.
We hope you will change this bad and negative feedback which does not have anything with the service you have received at Bitdreams.
We are counting that you will change the rating and feedback content.
Regards,
Bitdreams Team
Super!
Never been disappointed by bitdreams. They have a wide range of slots and they just add the sport bets offering a huge amount of matches and events. Fast payments too! Super!!
November 3, 2022
Unprompted review
Reply from Bitdreams
Dear Sam,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
My top casino
This is by far the best casino I've ever played on, for several reasons, the main one being I've never had any problems of any kind. Maybe I was just lucky, but so far it's been all perfect. Only thing I can say is that sometimes I have to practice my english with the customer support, but that's all. Top casino
October 17, 2022
Unprompted review
Reply from Bitdreams
Dear Jurgen,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
serious casino
I'm loving playing at bitdreams, perhaps cause I am winning :) But they gave me no trouble when withdrawing my winnings... that is priceless. Very good game selection and promotions. Highly recommended!
November 5, 2022
Unprompted review
Reply from Bitdreams
Dear Mark S,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We are very happy that your game with us brings such results and we congratulate you on your winnings !!!
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Great casino Fast payout !!! Good Selection
Great casino Fast payout ! Great games. Winning on both slots and live gaming. I be been playing for a few weeks here and everything seems fine. KYC had a couple hour delay but the cs helped me immediately to get them the documents they needed. My withdrawal was processed fast once I was verified. Withdrawal after that we’re within 20 min. Bonuses everyday and I won multiple tournaments this last week which was nice.
Overall all everything is great My new go to casino! I will update this review if anything changes.
October 31, 2022
Unprompted review
Reply from Bitdreams
Dear Dustin Bedard,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Wonderful, so far
Being playing for a week on bitdreams and so far is one of the best I've ever played with. Nothing too special about, games like others, promos like others, but the quality of the service is excellent. Made a deposit, no issues, claimed a bonus and played it with no issues, requested a withdrawal and no extra documentation requested like I was used to, kind of small things but not so easy to find on other casinos. 5 star deserved!
October 27, 2022
Unprompted review
Reply from Bitdreams
Dear Andy Marshall,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Same same but different
Like all Casinos they are in it to make money, but one thing i will give them is if you ask you shall receive . I personally like this casino amd they pay you, providing you can jump thru the usual hoops, there is far far worse casinos out there guys so this one you can rely on
November 1, 2022
Unprompted review
Reply from Bitdreams
Dear Shaun Chamberlain,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Great slot games selection
I enjoy playing different slot games and I must say, Bitdreams do their job in keeping the site updated as frequently as possible always adding new games that suit me. Never had any issue so far with games so keep it up!
October 27, 2022
Unprompted review
Reply from Bitdreams
Dear Jaime,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Reply from Bitdreams
Dear Christoph Schuster,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
SCAM NO WITHDRAWAL POSSIBLE!!!!!!
I won 500 Euro and withdrew. Withdrawal was canceled after 3 days of waiting. They told me they want me to add ID and a selfie picture of me with my ID to send to their email adress. This is definatly a Scam Casino because normally they have some provider who identifies you for them. The withdrawal never arrived. So even if you win you wont get any money. Luckily i only spend 80 Euro with crypto payment. Better play at another casino not in such a Scam Casino of Cyprus, Bitdreams pretends to be licensed but they arent regulated.
October 18, 2022
Unprompted review
Reply from Bitdreams
Hey
We are sorry to hear you have had a negative experience. I can reassure you the requesting of documents is inline with our internal policies and form part of our withdrawal process. As per our terms and conditions on the website we require KYC documents in order to verify a players account.
In relation to your withdrawal which you have stated is missing, can you direct message me your email address linked to your Bitdreams.com account and I will investigate this for you.
We will be happy to have your queries resolved as soon as possible.
Best Wishes
Bitdreams
Its good Casino online
October 17, 2022
Unprompted review
Reply from Bitdreams
Dear Eric Comeau,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
This is the worst possible game…
This is the worst possible game platform ever they do not pay out always one excuse after the other uploaded documents 10000 times and evry time something els not helpfull always its been escalated to tech dept same old BS excuses use iver and over dont use them at all!!!!!
September 10, 2022
Unprompted review
Reply from Bitdreams
Dear Jaco Meintjes,
We appreciate that you took the time to provide us with your feedback.
We are sorry to hear that your experience with our casino so far was not as you expected.
Regarding your feedback, we would like to inform you that documents verification is our standard verification procedure accepted by account holders due to registration.
By registering the account, the customer is obliged to accept the Bitdreams Terms & Conditions and also to provide us with copies of the required documents if asked by the security department.
Bitdreams reserves the right to request additional information and documentation from any client, if such evidence is required to fulfill other legal obligations.
Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.
We can assure you that, as soon as the documents have been processed our relevant department inform the user immediately about the verification process status.
If your case wasn't solved yet, please do not hesitate to contact us at support@bitdreams.com or live chat. We will be more than happy to support you!
Kind Regards,
Bitdreams Team
Great customer service
Great customer service, very loyal to their players - decent payouts and fast withdrawals 🙌
October 14, 2022
Unprompted review
Reply from Bitdreams
Dear Jenn,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Reply from Bitdreams
Dear Kai,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Very good game selection
Very good game selection, quick and responsive feedback from the support team. Modern layout
October 13, 2022
Unprompted review
Reply from Bitdreams
Dear Dean Riddle,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
SCAM!!!!
This is definitely a scam I have been waiting for my funds for a week now and spoke to countless agents and then to top it off they just deactivated my account and said it is to try and get my funds. DEFINITELY A SCAM DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 29, 2022
Unprompted review
Reply from Bitdreams
Dear Dewald Botha,
We appreciate that you took the time to provide us with your feedback.
We are sorry that you have faced withdrawal issues. We always try to make every effort to ensure that the user's case is resolved as soon as possible.
We do apologise that you have encountered such technical difficulties with the payout in our service.
After checking your case it has been escalated internally to our relevant team and shortly you will get your winnings paid.
Please note that your account has been temporarily blocked for your personal protection and security of winnings.
We would like that all of the winnings will be payout as you have requested.
We will be happy if you will change your rating about the service received and you will honestly post a comment about the received service.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
Kind Regards,
Bitdreams Team
Very bad casino,just dead spins all the…
Very bad casino,just dead spins all the time, never win anything at all at this casino and you never get anything in return, by far the worst casino to play at.
September 23, 2022
Unprompted review
Reply from Bitdreams
Dear Hannes Brits,
thanks for taking your time to tell us about your experience :)
We are really sorry to read that you haven't won anything lately.
We can assure you that we have no influence on the game outcome - every game has to have a random-number generator which is a regulatory requirement and gets checked out regularly.
With gambling there are always two possible outcomes: Either you are lucky or you're not.
As I said, I am really sorry to hear that you have been rather unlucky recently. You should never play just for the money but rather for entertainment purposes.
If you feel like you don't enjoy yourself anymore, you can always take a break and start fresh.
However, we wish you best of luck for your future time with us.
Best Regards,
Bitdreams Team
Happy to play at Bitdreams
Happy to play at Bitdreams. As a South African it's so hard to find an honest casino to play at online, and having easy and instant EFT for deposits and withdrawals just makes it that much better
July 16, 2022
Unprompted review
Reply from Bitdreams
Dear Hannes Van S,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Bad Customer service
Good casino with alot of slot machines.
But i had to struggle alot to be able to finally withdraw the winnings back to my bank account via MiFinity.
If you are gonna play there i suggest using MiFinity for deposit and withdrawals that will probally make life easier instead of mastercard/visa once you are verified user wich also can take some time.
September 12, 2022
Unprompted review
Reply from Bitdreams
Dear Marten,
We appreciate that you took the time to provide us with your feedback.
We are sorry to hear that your experience with our casino so far was not as you expected.
Regarding your feedback, we would like to inform you that documents verification is our standard verification procedure accepted by account holders due to registration.
By registering the account, the customer is obliged to accept the Bitdreams Terms & Conditions and also to provide us with copies of the required documents if asked by the security department.
If sent to us copies of documents do not meet our verification process standards we are requesting better copies of documents.
As a legit company, we reserve the right to request additional information and documentation from any client if such evidence is required to fulfill other legal obligations.
After reviewing your account we have noticed that your winnings were successfully sent to you.
Congrats on your winnings!
We hope also you will change your rating about our service.
If you have any other questions or suggestions, please do not hesitate to contact us at support@bitdreams.com. We will be more than happy to support you!
Kind Regards,
Bitdreams Team
Have not received payout due to me a…
Have not received payout due to me a month ago. All documents required submitted on numerous occassions, finally all were approved. I have been requested so many times to request the withdrawal, which I have done 3 tines, Bitdreams keep canceling with no explanation. Still No Payout. Staff very unhelpful and one can never get to chat with 1 person . Most frustrating casino. Staff trained to BS people. Not helpfull. All I want is the payout due to me.
July 12, 2022
Unprompted review
Reply from Bitdreams
Dear W Maree,
We appreciate that you took the time to provide us with your feedback.
We are sorry that you were not satisfied with your customer service experience. We always try to make every effort to ensure that the client's case is resolved as soon as possible.
We do apologise that you have encountered such technical difficulties with the payout in our service, however, after checking happily the winnings were paid out.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
Kind Regards,
Bitdreams Team
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