Typical scam casino dont believe it and don't make a deposit! its just like you give them money and you will never see it back they like gatekeeping it. gonna go try chilistakes instead I know they ha... See more
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Good casino with alot of slot machines. But i had to struggle alot to be able to finally withdraw the winnings back to my bank account via MiFinity. If you are gonna play there i suggest using M... See more
Company replied
Have not received payout due to me a month ago. All documents required submitted on numerous occassions, finally all were approved. I have been requested so many times to request the withdrawal, which... See more
Company replied
So far my experience has been positive. It's the second online casino I've come across that offers a diverse selection of games and instills trust, with Trustdice being the first. While I haven't atte... See more
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Company details
Written by the company
We Aim To Be Fair And Serious! We have over 15 years of experience in providing best online casino gaming support. Bitdreams was founded by a group of iGaming enthusiasts who wanted to create a new casino that captures the essence of gambling. Our goal is to build the ultimate site for players who want everything in one place: the best software, generous rewards and a user-friendly interface that is easy to navigate. Everything we do is designed around our customers.
Contact info
2.6
Poor
93 reviews
Hasn’t replied to negative reviews
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Rick is helpful, but its a long but,, negative
Rick is helpful , but the friday free spins sucks. i won 300 dollars and they cut my winnings to 75, cause their system says after I won and spoke to one of the representative that my maximum allowed winnings is 75 dollars, which is so unfair and unusual. i have lots of accounts online and if I won on the free games, whatever I won, i won, it just that i can not withdraw it right away because the bonus points still active, but from 300 to 75 , thats unfair and unusual, i will never play this website again and yes, ill copy paste this review and post it multiple times.. thanks and good riddance.
May 20, 2022
Unprompted review
Reply from Bitdreams
Dear Edu San Juan,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.
Your priceless feedback regarding the offer terms and conditions will be forwarded to the appropriate department in order to improve your gaming journey. Unfortunately, at the moment, winnings from the free spins offers are with max win applied.
A max Win on a Bonus or Free Spins means that once you have completed your wagering requirements on the Bonus or Free Spin winnings, the max amount that will be converted to Cash is capped at the Max Win.
Once you completed the wagering requirements, all bonus balance above the max win was removed and you got the max win amount credited in cash.
We advise that before opting in for the particular offer you will check detailed terms and conditions if there is information about limited winnings.
We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for.
We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
Kind Regards,
Bitdreams Team
By far one of the worste websites for…
By far one of the worste websites for Crypto csinos i have ever used??? taking nearly a day to withdraw some funds becuase they say it needs to be processed which is a load of BS these sort of transactions take no longer than 30 minutes deponding on blockchain traffic i have argued with about 6/7 differnt online agents through the webchat and still waiting on return so i have a fair amount of winnings that are sat there and they are just taking the P""s like seriuosly
April 15, 2022
Unprompted review
Reply from Bitdreams
Dear Jordon,
We appreciate you taking out time and sharing this valuable feedback, which will help us become better and strive us towards the success of our service.
It’s a pity to hear that your experience with our casino was not as you expected.
We value our customers and appreciate hearing how we can improve and better support you in the future.
We completely agree that the key to the success of any service relationship is communication. We are gutted to know that your experience was not great however, the same will be communicated and we will try our best to make it seamless and easier for all our users. We do apologise for any inconvenience and thank you for your understanding.
Though we make every attempt to execute transactions on time, there are times when a delay is unavoidable due to the high traffic of other users' transactions created at that time. Also, there are times when a delay is unavoidable due to technical or external issues.
Thank you for your understanding.
For further assistance, our friendly support team is also always available and may be reached via support@bitdreams.com or via live chat.
Best regards,
Bitdreams Team
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