Scammers. Purchased bitcoin back in August 2025 only not to recieve it so I filed a complaint along with chargeback. Contacted customer support and they said to contact the email which I’ve done sever... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi there ! Do you really mean business online, with professional partners? Then try Bitnovo and I'll surely end up addicted to their services. This is second to none. They offer fast, accurate and... See more
I feel I need to write this review due to all the bad ones here. I just had my first purchase and yes the process was long, email back a SMS code and only accepting passport as ID, but I had all docum... See more
BITNOVO SCAMMERS *************** Be Careful!!! More than 2 months passed since they stole my 555 eu. I paid 555 eu through my debit card. Simple advice, never invest 1 eu with this biggest scam... See more
Company details
Written by the company
We are a Spanish company, which since 2015, has a very clear mission: to democratize access to Bitcoin and cryptocurrencies worldwide. Therefore, we have developed several solutions to simplify the purchase of Bitcoin and other cryptos respecting the highest security standards: - Bitnovo APP (available on App Store and Google Play) with integrated self-custody wallet. - Bitnovo coupons redeemable for cryptocurrencies available in more than 40,000 physical stores across Europe (e.g. Worten or Fnac). - Bitnovo network of cryptocurrency ATMs. In addition, unlike many exchanges, Bitnovo does NOT and does NOT want to keep the cryptocurrencies of our customers. As the famous phrase goes: "Not your keys, not your Bitcoins", which means that if you don't have access to your private keys (12/24 words), and you leave them to an exchange, you are not the true owner of your cryptocurrencies. Thanks for following and supporting us! www.bitnovo.com
Contact info
Carrer de l'Illa de Sardenya, 1, 46023, Valencia, Spain
- 960 66 12 65
- support@bitnovo.com
- www.bitnovo.com
You should know
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This it’s scammers don’t use them …
This it’s scammers don’t use them Having Put to transfer £2000 for Buying btc and after I have transferred the money Asking verification documents I have send documents verification and saying The photo not clear To all documents passport drive licence To all say not clear the photo they liars having steal £2000 Pounds For me don’t use them
I'm happy with the experience although…
I'm happy with the experience although they ask for verificaiton documents without informing you about it
BITNOVO SCAMMERS *************** Be…
BITNOVO SCAMMERS *************** Be Careful!!!
More than 2 months passed since they stole my 555 eu.
I paid 555 eu through my debit card.
Simple advice, never invest 1 eu with this biggest scam dishonest disorganized company.
I purchased for 555 eu and never received any crypto. They gain your confidence with first order and then keep your money.
Request: 179EDC2F-2485-4BFA-BE39-55908350C682
Total Amount: 555,00 €
SCAM
2 months that I am waiting for a refund of 40 €, the support tells me that my request has been processed, that they have relaunched the accountant but still nothing
They stole from me 120 USD
This is a SCAM company
This is a SCAM company, don't event try to buy any thing from them under any circumstances
scammers stole £100 and hold your money…
scammers stole £100 and hold my money for ransom
got it
After my transaction took along time i went on here to read the reviews, after doing so and accepting i will not see my money again. i actually got it. 40EURO worth
i give 2 stars bcuz oby scam but not on me :D
SCAM STAY AWAY
The will say verification has been rejected and runaway with your money just lost €300
Be cearful everyone
Be cearful everyone . Its a a scam !!
They refuse verification each time i sent my id , driver lience . And they don t want to send me my order or refund my money ...
Thats a big big big scam don t try it !
Perfect site i always using it to buy…
Perfect site i always using it to buy BTC. Awesome and fast service!
Everything ok take a bit long but fast…
Everything ok take a bit long but fast mail answering
Good exchange
Good exchange. I used them to purchase some crypto and had a nice and flawless experience.
I can not understand the unhappy reviews here.
Dont use them !!
Dont use them, thieves. They stole my money.
They took my money and later ask for more and more verification which I provided. They said that its not enough and that transaction is suspitious(I used my standard Visa card). After few email we agreed that I will be refunded but they never sent me my money back.
Its scam company. They scammed a lot of people.
They have a very good support
They have a very good support, answer fast and helpfully

Reply from Bitnovo
Bitnovo I still repeat you are nothing…
Bitnovo I still repeat you are nothing but thieves! Till date I never got back my money!from you. All you do is rob Peter and pay Paul,you give some people good service so they can say Good things about you and then scam other people!of their hard earned money.
"
Anuar (bitnovo)
Oct 17, 2020, 20:55 GMT+2
Dear customer,
The process may take 10 to 30 days and you will have it soon
Greetings
"
That was the last mail I ever got from you thieves. But God in heaven will judge you ..Keep stealing from people
Best customer service you will ever…
Best customer service you will ever receive they will hold your hand through out the process they will explain everything in detail and they will solve your problem they won't rest until they do so I receive my crypto immediately after they fixed and error they were receiving when sending my crypto

Reply from Bitnovo
I advised everyone before and I'll keep…
I advised everyone before and I'll keep advising and writing about the money they stole of me.
They stole 1020 euro and been over 6 months already the company is thieves any money they take of you kiss it goodbye as your giving away free money for theft and if you buy anything you will just give them free money and recieve nothing in return.
Give free money to the poor but not to bitnovo lol.
Stay away.
All the 5 star reviews are obviously bots or company employees(if any) .
I know many people got scammed and I am one of them.
Becareful and stay away from bitnovo.
Request: 370D7C24-2905-4782-9B82-D487B02FAAC5
Total Amount: 1020,00 €

Reply from Bitnovo
The process of buying crypto is quite…
The process of buying crypto is quite anoying but it works and the support is helpful!

Reply from Bitnovo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.