Scammers. Purchased bitcoin back in August 2025 only not to recieve it so I filed a complaint along with chargeback. Contacted customer support and they said to contact the email which I’ve done sever... See more
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See what reviewers are saying
Hi there ! Do you really mean business online, with professional partners? Then try Bitnovo and I'll surely end up addicted to their services. This is second to none. They offer fast, accurate and... See more
I feel I need to write this review due to all the bad ones here. I just had my first purchase and yes the process was long, email back a SMS code and only accepting passport as ID, but I had all docum... See more
BITNOVO SCAMMERS *************** Be Careful!!! More than 2 months passed since they stole my 555 eu. I paid 555 eu through my debit card. Simple advice, never invest 1 eu with this biggest scam... See more
Company details
Written by the company
We are a Spanish company, which since 2015, has a very clear mission: to democratize access to Bitcoin and cryptocurrencies worldwide. Therefore, we have developed several solutions to simplify the purchase of Bitcoin and other cryptos respecting the highest security standards: - Bitnovo APP (available on App Store and Google Play) with integrated self-custody wallet. - Bitnovo coupons redeemable for cryptocurrencies available in more than 40,000 physical stores across Europe (e.g. Worten or Fnac). - Bitnovo network of cryptocurrency ATMs. In addition, unlike many exchanges, Bitnovo does NOT and does NOT want to keep the cryptocurrencies of our customers. As the famous phrase goes: "Not your keys, not your Bitcoins", which means that if you don't have access to your private keys (12/24 words), and you leave them to an exchange, you are not the true owner of your cryptocurrencies. Thanks for following and supporting us! www.bitnovo.com
Contact info
Carrer de l'Illa de Sardenya, 1, 46023, Valencia, Spain
- 960 66 12 65
- support@bitnovo.com
- www.bitnovo.com
You should know
3.1
Average
440 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BITNOVO.. Steal MONEY and Badest Support ever since Internet is Born
customer care trust...fast..easy.....
was laughing
Really... bad Customer Care since the Internet exists..
400€ sent and i got 0,0000000000BTC and 0,0000000Refund
hundreds of emails and Support tickets.. and Always one answer or nothing..
4 Month and nothing Happened..
THEY only earned 400€ for doing NOTHING
I got F.u.c.k.e.d. up by them: can´t upload screenshots but it is untrustworthy company ever
December 2, 2019
Unprompted review
horrible
horrible. I have charged a voucher of 25 euros from Sixthcontinent. The value on tha wallet was reduced to 22 euros about. When I top up my card they wrote me to add more money and then thay disappeared.
Please stay away from this site and do not loose money on their cards.
Regards
October 22, 2019
Unprompted review
SCAM SCHEME
SCAM SCHEME! WARNING!
They stolen me 280Usd from my debit card, no bitcoin release no refund.
They appear an easy place to buy bitcoin with card, but after purchase ( and charge money from your card) they ask procedures of verification....download app make photo id selfie bla bla bla.
I have done all their procedures, download App upload US Driver License and my selfie with it, ( on their App you can choose US Driver License as document for verification!) .
Then they write they need a passport or other document resident permit for verification,
I said I didn't have this available at the time, but I showed them my card statement and a photo of my mastercard.
And I said them if they can not process the order to refund my money back to card.
The first thing they replied that in case of refund they still take their exchange fees!!!
But now they do not answer and the payment of the pending card is passed to complete.....
They look like a Scam scheme.
September 21, 2019
Unprompted review
Excellent if you Use Them Properly!
I can't understand the bad reviews as the only trouble I've ever had with them is a card getting lost in the post! If you want a MasterCard that you can load with bitcoin, they are by far the cheapest, easiest and best option.
A good tip is to actually get your Spark card from the TarjetaSpark dot es website for just €10 (arrives within a week), register and verify yourself on that website when the card arrives and use Bitnovo to top it up with up to €1,000 worth of bitcoin a day to the limit of €15,000 then you have a normal and legal MasterCard!
August 28, 2019
Unprompted review
First I was curious because of the bad…
First I was curious because of the bad reviews. I was looking for solution to buy Cryptocurrencies fast and easy for long time. I am happy that I've tried this service anyways (well, it was my last option). Fees are lower than I have expected (bought a 25€ Voucher, got almost 23€). At least it is low compared to other services that don't require a KYC and you can buy vouchers with Paypal. Awesome!
August 27, 2019
Unprompted review
Very bad suport i'm waiting for 2 weeks…
Very bad suport i'm waiting for 2 weeks to get my bitcoin and they don't want to refund
August 20, 2019
Unprompted review
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