BlackButterfly Reviews 

3,034
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the remarkably quick delivery times and the wonderfully smooth ordering process provided by the business. Consumers frequently highlight the exceptional product quality, beautiful materials, and incredibly comfortable fit of the clothing options available. Some reviewers were not happy with sizing consistency and restrictive return policies. People mentioned that certain garments did not fit correctly according to the size guides, and strict rules prevented easy returns or exchanges. A few individuals also experienced occasional delays or issues with package delivery to their addresses.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting exceptional quality, beautiful designs, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the well-made items, comfortable fits,... See more

Order

Reviewers highlight positive aspects of order processing, frequently praising fast postage, easy navigation,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery along with smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online shop was attractive and easy to navigate. The various poducts were displayed very tastefully and elegantly displayed. Descritions of thee were also very clear. The ordering process was very... See more

Rated 5 out of 5 stars

We live in Hawaii and shipping can often times be a nightmare. However, from the confirmation of the purchase, through the timely shipping notifications, and then a speedy delivery, it was a great e... See more

Rated 5 out of 5 stars

Black butterfly clothing had a great selection of elasticated broad belts I was looking for to wear with a summer dress. Their website was easy to browse and I made a couple of purchases. The belts ca... See more

Rated 5 out of 5 stars

Babydoll was bought for my Wife. She loved it Size medium was perfect fit for UK size 14 But would recomend UK size large if your buying knickers as size UK medium are a bit tight. Good quality ple... See more



Company details

  1. Clothing Store
  2. also in
  3. Children's Clothing Store
  4. Dress Store
  5. Lingerie Store
  6. Underwear Store
  7. Women's Clothing Store

Written by the company

Step into the playful elegance of BlackButterfly, where fashion meets fun in the most charming way! Explore our delightful dresses, whimsical boleros, and accessories like belts, shawls, and sashes. From cozy nightwear to sassy lingerie, we've got something for everyone—men, women, and little trendsetters. Let your wardrobe enjoy a touch of playfulness with BlackButterfly, where every piece tells a story of effortless charm and style! ✨


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,034)

447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

cream satin Jacket

I worry about using new sites for the first time butI have to say everything was great. The product was exactly as published, and a beautiful quality and the sizing exactly as stated and true to size. Post was quick so a good result all round. Definitely would order from them again.

August 12, 2026
Rated 1 out of 5 stars

How am I supposed to return goods to…

How am I supposed to return goods to you? You say under your policy that if returning from the UK to send to a particular address. I have no advise note inside, therefore how would you know the return was from me? I have E mailed twice now and I have still received no reply. I have never had this issue with any other retailer.

August 13, 2026
Unprompted review
BlackButterfly logo

Reply from BlackButterfly

Hi, we're sorry to hear you've had difficulty with your return and that you haven't received a response to your emails - we'd love to look into this for you!

Our returns policy at www.blackbutterflyclothing.com/returns states that a note should be included inside the parcel with your order number, email address and delivery address, which helps us identify your return when it arrives.

If you could please email us at info@blackbutterflyclothing.com we will do our best to locate any emails from you and get this resolved as quickly as possible as there is no information in this revie than can help us identify who you are!

Rated 5 out of 5 stars

I was so excited to get my first pair…

I was so excited to get my first pair in the mail and I just want to say, they are even better than I had hoped. Im trying to figure out why I waited so long. These fit great, stretch and are Super Sexy. I LOVE THEM. Still waiting on the matching bra for this pair and 2 other pairs but I'm even more excited because now I know these are the real deal for a pantyboy like myself.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed with BlackButterfly

I am impressed with BlackButterfly. The service is fast and efficient and the quality of the product is excellent. I ordered an elasticated belt with a beautiful buckle feature which is exactly as seen on the model.

August 12, 2026
Rated 5 out of 5 stars

Great Prices and Clothing

The overall process was fantastic. This was the absolute best ordering process I've ever experienced. The product looked exactly as pictured and the shipping was very quick. The material of the clothing is really good.

August 10, 2026
Rated 5 out of 5 stars

Awesome dress and timely shipping, a great combo in today’s world!

We live in Hawaii and shipping can often times be a nightmare. However, from the confirmation of the purchase, through the timely shipping notifications, and then a speedy delivery, it was a great experience!

Plus, when we opened the package we found a well made, fully lined dress that my six year old daughter loves. She can’t wait to wear it to a wedding next month!

August 8, 2026
Rated 1 out of 5 stars

Package sent back to sender

Package sent back to sender
I want the item still please send to me
1006 SW4th St GP TX 75051

August 8, 2026
BlackButterfly logo

Reply from BlackButterfly

Hi Margaret, we're sorry to hear your package was returned! Unfortunately the parcel was sent back to us due to an incorrect address provided by you at checkout, which was outside of our control. That said, we're glad you got in touch with us and we've since resent your order at our own cost! Please let us know if there is anything else you need and hopefully this reflects our level of service towards our customers!

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