Blackcomb Shop Reviews 90

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Just bought a Nitro Snowboard, good price, said it would be delivered on the 10th of November, its day 6 early in the morning and it’s already home. Very easy order, fast delivery, just the board coul... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered a Fjallraven hoody and it was delivered to me in the UK within about 8 days. Excellent product and service.

Company replied

Rated 4 out of 5 stars

I haven't received the product just yet, but I wanted to compliment the AT support staff for responding to my inquiries via email (Jan, Nusa, Barbara). In the end, I ended up calling direct to correct... See more

Rated 2 out of 5 stars

The snowboard boots were a good price even with the delivery costs from the Czech Republic, but what I hadn't anticipated was the £80 import tax as the UK is no longer in the EU. This made the product... See more

Company details

  1. Sportswear Store
  2. Sporting Goods Store

Written by the company

Currently we offer fashion for sports like hiking, camping, jogging, swimming, skateboarding and snowboarding. Actually, last two mentioned sports were the center of our focus at the beginning but eventually, we have significantly expanded our product range. At present, our customers can choose from brands as Vans, Converse, DC Shoes, Burton, Roxy, Quiksilver, Horsefeathers, Funstorm, Dakine, Salomon, Deuter, Rip Curl, Billabong and many others.


Contact info

3.8

Great

TrustScore 4 out of 5

90 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a Fjallraven hoody and it was delivered to me in the UK within about 8 days.
Excellent product and service.

January 18, 2026
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you so much for your kind feedback.
We’re really glad to hear that your Fjällräven hoody arrived safely in the UK and that you’re happy with both the product and our service.
We appreciate you taking the time to share your experience. Kind regards, Blackcomb-shop

Rated 1 out of 5 stars

They charged me 50 euros for the fast…

They charged me 50 euros for the fast delivery and they didn’t comply with their promise and they didn’t return the money. Don’t use it !!

January 5, 2026
Unprompted review
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Reply from Blackcomb Shop

Hello,

we’re sorry to hear about your frustration. Your order was placed on December 29th in the afternoon, shipped on December 30th from the Czech Republic, and it arrived in Portugal on December 31st. Because the delivery took place during the holiday period and January 1st was a public holiday, a one‑day delay was possible. The parcel was delivered on January 2nd, which was the earliest possible delivery date under these conditions.

The express shipping fee was charged correctly, and the service was fulfilled as quickly as the holiday schedule allowed.

Have a nice day, Blackcomb-shop.

Rated 5 out of 5 stars

Impressive

Ordered a bag on a Saturday night, parcel arrived on Thursday. Speedy delivery, correct item - very cheap. Very impressed, will be shopping here again.

December 17, 2025
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you for your feedback. We’re very happy to hear that everything met your expectations. Have a great day.
Blackcomb-shop

Rated 5 out of 5 stars

Just bought a Nitro Snowboard

Just bought a Nitro Snowboard, good price, said it would be delivered on the 10th of November, its day 6 early in the morning and it’s already home. Very easy order, fast delivery, just the board could have some more bubbles to protect, but other than that, perfect, recomend

November 6, 2025
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you for your feedback and rating. We are very pleased that your purchase was to your satisfaction. Have a nice day, Blackcomb-shop

Rated 5 out of 5 stars

Trustworthy and great products

I wasn't sure about this company because I had never heard of them. But they stock some unbelievably cool footwear.

I ordered a pair of Vans hi tops and heard nothing after a couple of days. So I emailed the support to make sure my order went through. A friendly girl got back within hours to assure me it was received and would be posted shortly.

Three days later the shoes came and they were perfect.

Would recommend for sure.

December 10, 2024
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you very much for the lovely review. We really appreciate your feedback. We are pleased that you are satisfied with your purchase with us and our service. We will look forward to any further orders you may place. Have a nice day, Nikola, Blackcomb-shop

Rated 5 out of 5 stars

Excellent experience with the company

Excellent experience with the company, especially with the support centre. They were very considerate, friendly, responsive and helpful until I could deposit the money. Kudos to Nikola and the entire team. Once again, many thanks and all the recommendations for them! :-)

March 3, 2025
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Reply from Blackcomb Shop

Hello, thank you very much for the lovely review. We really appreciate your feedback. We are pleased that you are satisfied with your purchase with us and our service. We will look forward to any further orders you may place. Have a nice day, Nikola, Blackcomb-shop

Rated 4 out of 5 stars

I ordered a pair of DC shoes

I ordered a pair of DC shoes, got them delivered to BE a few days later. Everything worked smoothly !

February 12, 2025
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you for your review. We are pleased with your satisfaction with your purchase with us. Have a nice day, Blackcomb-shop

Rated 4 out of 5 stars

KONA mtb through Blackcomb

I was on the lookout for a KONA mtb and Blackcomb was the only one with the right size and affordable price. I was a little hesitant because of the foreign website from CZ and low price. The ordering went easy and within the same day I received a dispatch notice from DPD in Poland(?). After 6 working days the bike was delivered to my front door in The Netherlands. Great job, thank you Blackcomb!

May 31, 2024
Unprompted review
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Reply from Blackcomb Shop

Hello,

We are delighted with your satisfaction with your purchase with us :) Kind regards, Blackcomb-shop

Rated 5 out of 5 stars

Great service

Ordered a running jacket that was sold out in UK. Great price and tracking service. Arrived earlier than expected, in perfect condition. Very pleased with the service and would use again

May 15, 2024
Unprompted review
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Reply from Blackcomb Shop

Hello,

We are delighted with your satisfaction with your purchase with us :) Kind regards, Blackcomb-shop

Rated 5 out of 5 stars

I recommend

Wau! I ordered a backbag on monday (to Finland). I told them, that I know I am too late, but I am going to travel next monday and I would preciate to get it before. I did not expect to get my new backbag in time, but suprisingly I got it already on thursday. Wau. Perfect packing also!

March 21, 2024
Unprompted review
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Reply from Blackcomb Shop

Hello, thank you for your review. We are glad that the delivery was on time. Regards, Blackcomb-shop.eu

Rated 5 out of 5 stars

Probably the best customer service I've ever experienced

Probably the best customer service I've experienced to date. Very fast dispatch, and plenty of tracking information which was really appreciated, peace of mind.
I wanted to double check the stock was available and the information of the item was correct, so I sent a small email. Shortly after I received a very considerate and helpful reply explaining all I needed to know. Import/customs fees was another question I asked about, and according to the UK gov website items under £135 have none, only above. This was also confirmed by Blackcomb customer services, which I was very grateful for, and very relieved to hear about.
The estimated arrival was also sensibly calculated as 8 to 10 days, and my item arrived within this time frame. Although Blackcomb is amazing, customs at the country the item is entering into can take somewhat of an unknown duration according to some light online research, sometimes a few hours, sometimes a few days...

The item was beautifully packaged, perfect and safety transported within. Very happy, and highly recommend Blackcomb. So grateful that EU companies like Blackcomb exist with the abablity to export to a wider audience.
A world that includes, loves and shares is a better world. Hope the UK will decide to return to the EU, or better yet a united world; afterall we are all born of our same mother Earth soil, are we not

5 starts, BLACKCOMB-SHOP.EU recommend ❤

July 10, 2023
Unprompted review
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Reply from Blackcomb Shop

Dear Angelo,
We thank you for your kind review.
We are glad you are satisfied with your order and our services.
In case of any questions, don't hesitate to contact us again.
Have a lovely summer.
From the Blackcomb-shop team, Terezie

Rated 4 out of 5 stars

Do I have to pay VAT if I order shoes

Do I have to pay VAT if I order a pair of shoes? :)

September 8, 2022
Unprompted review
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Reply from Blackcomb Shop

Hello,
It depends on what country you are from and the cost of your order. Please contact us via email; we will be happy to help you with any questions.
From the Blackcomb-shop team, Terezie

Rated 1 out of 5 stars

Be careful with this company as I…

Be careful with this company as I ordered something and it was delivered somewhere else and they said that there is nothing they can do and that they don’t have a customer service department so be warned

October 7, 2022
Unprompted review
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Reply from Blackcomb Shop

Dear Katie,
we thank you for your feedback.
First of all, we have been communicating with you the whole week. This means, that your statement that we don't have a customer service department is not truthful.
We have shipped your order right away and on time and your order has been delivered. Based on your information that you haven't received the package, we have filed a complaint with the shipping company.
As our colleagues have asked you before, we would like to ask you again for your patience as we are trying to solve the problem.
As of right now, PayPal closed your case in our favor, however, it doesn't mean that we will not refund your payment.
Thank you for your understanding and once we will have the result of the complaint from the shipping company, we will let you know.
In the meantime, we would like to ask you to check with your neighbors in case they have the package.
Kind regards, Blackcomb-shop

Rated 5 out of 5 stars

Kayland Hiking boots

Ordered a pair of Kayland Hiking boots to replace a pair I'd previously bought locally 4 years ago, but finding a UK stockist was proving a bit difficult. I found a pair on your site, and also felt a bit sceptical but I decided to go for it. They arrived after 10 days , due to.postal strikes. They were cheaper than anywhere else and I'm really happy that I went ahead. Thank you !

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Totally legit and rare find!

I never leave reviews but had to for this site because I wasn't sure it was legit when I bought some trainers. Turns out they're completely legit and somehow have lots of stuff that's sold out elsewhere.

My shipping time wait was longer than expected but there have been Royal Mail strikes to be fair.

Anyway... if you're worried about buying from them, don't be! I will be using them again for sure.

I'm a happy boy :)

August 31, 2022
Unprompted review
Blackcomb Shop logo

Reply from Blackcomb Shop

We thank you for this kind review.
We are happy that you are satisfied with our services and in case of any questions or trouble don't hesitate to contact us.
Have a lovely day and we are looking forward to your next order.
From the Blackcomb-shop team, Terezie

Rated 5 out of 5 stars

I’m amazed!

OMG, I’m so happy and satisfied with my purchase and delivery time. Everything was just perfect and I love so much my product. Looking forward to receiving my new orders.

Great work guys, keep it up, you are amazing!!!!

January 13, 2022
Unprompted review
Rated 2 out of 5 stars

UK import tax

The snowboard boots were a good price even with the delivery costs from the Czech Republic, but what I hadn't anticipated was the £80 import tax as the UK is no longer in the EU. This made the product significantly more expensive than buying from a UK shop. Would have been helpful to have an idea of just how high the tax was before purchase, as I wouldn't have bothered if I had known.

November 4, 2021
Unprompted review

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