Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
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Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
Company replied
For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
Company replied
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
Company replied
Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BlackHawk makes you priority number one.
I've had a few different interactions with blackhawk customer service and EVERY single interaction makes you feel like a human. They're courteous, authentic, and occasionally witty. They communicate well, they listen, and they get you the answers you need quickly and thoroughly. They're there to help you solve issues and if you're nice enough, they'll wave fees or give you credits back. THEEEEE best customer service experiences I've had in years. Love working with this company. Excelling
April 22, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you so much for taking the time to share this wonderful feedback. We are genuinely thrilled to hear that every interaction with our team has made you feel valued, heard, and supported, as that is exactly the experience we strive to deliver every customer, every time. Your kind words about our courtesy, authenticity, and responsiveness mean a great deal to us, and we will be sure to share your comments with our customer service team as recognition for their hard work. We truly appreciate your trust in Blackhawk and look forward to continuing to support you whenever you need us.
Regards,
Maurice V.
Blackhawknetwork.com
We received a gift card 5+ years ago
We received a gift card 5+ years ago. I was told there was no record of it, but then after 10+ email I was told that the funds had been returned to the State of Missouri. We called the state and were told they did not have any record of the funds being sent to them and asked for additional information. We called and were assigned a new case number and told someone would respond. They did not. When we followed up today we were told that no further information would be provided. This process began on 4.13 and is far from resolved. We've contacted Visa Corp to share this info as Blackhawk represents Visa, we've closed all Visa Credit Cards, and shared this info with family, friends and business associates to caution them about Blackhawk..
April 13, 2026
Unprompted review
Reply from Blackhawk Network
Hi Martha,
We are very sorry to hear about your experience and understand how frustrating and concerning this situation has been, especially given the time invested and the lack of clarity you described regarding the gift card funds and the State of Missouri. We take feedback like yours seriously and want the opportunity to review your case further, as we cannot access or discuss sensitive account details publicly. Please check your email inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we have sent a secure request to collect the necessary information to continue assisting you. Once received, our team will review and respond as promptly as possible.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Promptly addressed the issue reported.
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hi Ravindra,
Thank you for taking the time to share your experience and for the 5 star review. We are glad to hear that your concern was promptly addressed and that you were satisfied with the support provided. Your feedback is truly appreciated and motivates our team to continue delivering efficient and reliable service. Please do not hesitate to reach out if we can assist you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that you found our team friendly and helpful. Providing supportive, courteous service is very important to us, and your feedback reassures us that we’re delivering the kind of experience our customers deserve. We truly appreciate your kind words and your trust in Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
The gentleman I spoke to was very kind…
The gentleman I spoke to was very kind and offered his full assistance.
April 17, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our team member provided kind and attentive assistance, as this is exactly the level of service we strive to deliver to every customer. Your 5-star feedback is greatly appreciated, and we will be sure to pass along your kind words to the gentleman who assisted you. We look forward to supporting you again whenever you need us.
Regards,
Maurice V
Blackhawnetwork.com
I usually do not like talking to call…
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all anyone wants and when it comes to gift cards the norm you get is push back…then the fight starts and you usually get taken care of… it’s like make them work for it before caving in to them! My issue was not serious but I loved hearing let me take care of that.
April 7, 2026
Unprompted review
Reply from Blackhawk Network
Hi Mark,
Thank you so much for taking the time to share your 5-star experience. We truly appreciate your thoughtful feedback and are delighted to hear that Janet provided the kind of support that makes a real difference by listening, understanding your concern, and taking care of it without unnecessary back and forth. That level of care and respect is exactly what we strive to deliver, especially when it comes to gift card support. We will be sure to share your kind words with Janet and our team, and we sincerely thank you for choosing Blackhawk Network.
Regards,
Maurice V
Blackhawnetwork.com
The agent I spoke with was very helpful…
The agent I spoke with was very helpful and knowledgeable about everything and she help me with my card issues very quickly
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hiy Naeem,
Thank you for taking the time to share your experience with us and for the 5-star rating. We are delighted to hear that our agent was helpful, knowledgeable, and able to resolve your card issue quickly. Providing efficient and professional support is very important to us, and your feedback means a lot. We truly appreciate you choosing Blackhawk Network and look forward to assisting you again if you ever need support in the future.
Regards,
Maurice V
Blackhawnetwork.com
Excellent communication
Excellent communication, customer service and turn around time for resolving issue.
April 15, 2026
Unprompted review
Reply from Blackhawk Network
Hi Althea,
Thank you for taking the time to leave us a 5‑star review. We are delighted to hear that you had a positive experience with our communication, customer service, and resolution time. Your feedback means a lot to our team, and we truly appreciate your trust in Blackhawk Network as we continue working to provide efficient and reliable support to our customers.
Regards,
Maurice V
Blackhawnetwork.com
My experience was amazing
My experience was amazing! The customer service was top notch, they truly go above and beyond for their customers. They were able to solve my problem with an expired card with such ease and we super kind and patient.
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hello Samatha,
Thank you so much for sharing your experience and for the 5 star review. We are thrilled to hear that our customer service team was able to assist you with your expired card and make the process easy, pleasant, and stress free. Providing kind, patient, and above and beyond support is something we truly strive for, and your feedback means a great deal to us. We appreciate you choosing Blackhawk Network and look forward to helping you again whenever you need us.
Regards,
Maurice V
Blackhawnetwork.com
Awesome
Hi it was excellent and customer service was awesome the agent was very patient and helpful thank you so much
April 8, 2026
Unprompted review
Reply from Blackhawk Network
Hello Andrea,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our customer service excellent and that our agent was patient and helpful. Feedback like yours truly means a lot to our team and motivates us to continue providing the best support possible. We appreciate your trust in Blackhawk Network and look forward to assisting you again in the future.
Regards,
Maurice V
Blackhawnetwork.com
I had a good experience and appreciated…
I had a good experience and appreciated the responsiveness and professionalism
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Dear Normawarzura,
Thank you for taking the time to share your positive experience. We’re glad to hear that you found our team responsive and professional, as providing timely and helpful support is very important to us. We truly appreciate your feedback and the opportunity to assist you, and we look forward to continuing to deliver a positive experience whenever you need support.
Warm regards,
Josh R.
Blackhawnetwork.com
They were b very b helpful and resolved…
They were b very b helpful and resolved my issues with ease
April 20, 2026
Unprompted review
Reply from Blackhawk Network
Dear Tanya,
Thank you for your 5‑star review and for letting us know about your experience. We’re happy to hear that our team was able to assist you and resolve your issue with ease. Your feedback means a great deal to us, and we’re delighted that we could support you in a helpful and efficient way. We truly appreciate you choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawnetwork.com
I like everything while shopping in your store, prices and service was excellent!
Sales representative were very helpful and polite. And handle what needed to be done in a timely manner! I really enjoy shopping at your store. A very good variety of selective items. The customer/ sales representative was very courteous and handle what needed to be handled in a timely manner. I like her services very much, her name was NEIDA!
April 18, 2026
Unprompted review
Reply from Blackhawk Network
Dear Veronica,
We sincerely appreciate your kind words and detailed feedback. It’s wonderful to hear that our sales representatives were helpful, polite, and efficient, and that you enjoyed the variety of items available. We’re especially pleased to know that Neida made such a positive impression—her courtesy and dedication reflect the level of service we strive to provide every customer. Thank you for shopping with us and for sharing your experience.
Warm regards,
Josh R.
Blackhawnetwork.com
The system works fine
The system works fine, and we get a quick response for our inquiries.
April 20, 2026
Unprompted review
Reply from Blackhawk Network
Dear Raynaz,
Thank you for taking the time to share your positive experience with us. We’re glad to hear that the system is working well for you and that our team was able to respond quickly to your inquiries. Providing reliable service and timely support is very important to us, and we truly appreciate your feedback and 5‑star rating.
Warm regards,
Josh R.
Blackhawnetwork.com
You people suck
You people suck. I called about a gift card at the end of December. After that every time I called. I was on the phone for at least 15 - 20 minutes. I got no where. First I would talk to a black woman. "I'll check on that for you. " or "let me check on that". Something to that effect. Then I get Mumbai. I can't do what they want. They wanted proof of my address. I couldn't fax them anything. They didn't give me a fax number. I don't have access to a scanner. So they screwed me out of $50. I've never had this much problem before. I told them I've lived here over 15 years. I haven't moved. They said they had an incomplete or incorrect address. Incompetence on the other end of the phone is the problem. They probably get bonuses for screwing people out of gift cards. Or send them to themselves or relatives. If i could leave a zero I would.
March 23, 2026
Unprompted review
Reply from Blackhawk Network
Hi Roy,
We are very sorry to read about your experience and understand how frustrating it must have been to feel unable to resolve an issue with your gift card after multiple contacts. This is not the experience we want for our customers, and we take your feedback seriously. We would like the opportunity to review what happened and see how we can further assist, but we need to securely gather your details first. Please check your inbox and spam or junk folder for an email from noreply.notifications@trustpilot.com and follow the instructions so our team can connect with you directly and look into this for you.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Problem resolved within a hour
Problem resolved within a hour! Extremely happy.
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you so much for the 5-star review and for sharing your experience with us. We are thrilled to hear that your issue was resolved within an hour and that you are extremely happy with the outcome. Providing fast, effective support is always our goal, and your feedback truly means a lot to our team. We appreciate you choosing Blackhawk Network and look forward to assisting you again whenever you need us.
Regards,
Maurice V.
Blackhawknetwork.com
Odeon Gift card issued by third party
Only get 2 stars. whole experience with them was a complete nightmare and is still on going. An Odeon gift card is apparently issued by these people! The first and last lady that I spoke to were the best out of the bunch, out of the 4 phone calls I had with them, to sort this issue. should have taken 1-2 days to sort which it didn't so continued to phone daily for updates on the issue. This company issue gift cards for the Odeon cinema, it was not activated when it was sent out as Christmas gift. So it did not work, when used and subsequently caused a lot of embarrassment to the recipient. Plus trying to get it activated was also an issue which took me 4 days (and not through them - Odeon online customer services managed to activate card once I gave them the gift card number and a screenshot of the original order). Patrica finally looked into my case 5 days later, too late I had managed to sort it myself. Fingers crossed it works when I use it, as the recipient does not want to use again. It has been a very costly experience for me, when it was suppose to be a nice Christmas present. I suggest you don't use them and Odeon please get yourselves a new distributor for your gift cards. Date of purchase of gift card was end of November 2025, the experience with Blackhawk started on the 13th April 2026.
24/04/2026 - so a quick update yes they did look into my case, which I purchased at the end of November 2025, by credit card - it went through as a cash transaction so I had to pay a fee!! Gift card didn't as explained above activate. So the gift card is apparently now work according to the Odeon Help line as they activated it, Blackhawk has also told me it is working, but it wasn't until Odeon activated it last week. Blackhawk and Odeon don't seem to have any communication with each other and Blackhawk don't give you any incentives as way of an apology for their poor service. So they took the money in November, but didn't activate the card until April 2026 on my request. I will update you if I finally get to use my card. But my advise is give your friends and family cash and not gift cards.
April 13, 2026
Unprompted review
Reply from Blackhawk Network
Hi Johanna,
We are very sorry to read about your experience and truly regret the frustration, delays, and embarrassment this situation caused, especially as the gift was intended to be a Christmas present. We understand how disappointing it must have been to receive a card that was not active and to have to follow up multiple times before receiving support, and we appreciate your feedback regarding the agents you spoke with. We would still like the opportunity to review this matter further and ensure everything is fully resolved, so please check your inbox for an email from noreply.notifications@trustpilot.com and use the link provided so we can securely gather your details and assist you directly.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Great customer service
They answered my call quickly and resolved my gift card issue. Very helpful.
March 30, 2026
Unprompted review
Reply from Blackhawk Network
Hi Darrin,
Thank you so much for sharing your 5-star experience with us. We are glad to hear that our team answered your call quickly and was able to resolve your gift card issue efficiently. Providing helpful and timely support is always our goal, and we truly appreciate you taking the time to let us know how we did.
Regards,
Maurice V.
Blackhawknetwork.com
Issue resolved in a timely manner
The process was straightforward: I reported a gift card issue, they offered a fix, and I received it all within 2 days. I’m really impressed with their high standard of customer care.
March 25, 2026
Unprompted review
Reply from Blackhawk Network
Hi Tim,
Thank you so much for taking the time to share your experience and for the 5 star rating. We are glad to hear the process was straightforward and that our team was able to resolve the gift card issue quickly and effectively. Providing timely solutions and high quality customer care is always our goal, and your feedback truly motivates our team. We appreciate your trust in Blackhawk Network and look forward to supporting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Best customer service
Best customer service, they really are there to help.
March 27, 2026
Unprompted review
Reply from Blackhawk Network
Dear Jesse,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that our customer service team was able to support you and truly be there to help—that’s always our goal. Your feedback means a lot to us and will be shared with the team as encouragement to keep delivering the level of service our customers deserve.
Warm regards,
Josh R.
Blackhawknetwork.com
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