Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
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Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
Company replied
For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
Company replied
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
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Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a wonderful experience regarding…
I had a wonderful experience regarding a gift card I had. The card had not expired and had a balance, yet it was not working. I did not realize that if a card is inactive, the balance goes to zero. I sent a message to customer service, and within a day, they reinstated my card and balance and let me know why it wasn't working. I am now aware of the inactivity time frame and was greatful they gave me a one time pass and reinstated my gift card. Wonderful service and generous offer! Another company could have said too bad, tough loss, and done nothing. Thank you again!
April 14, 2026
Unprompted review
Reply from Blackhawk Network
Hi Deb,
Thank you so much for taking the time to share your experience and for your kind 5-star review. We are truly happy to hear that our support team was able to quickly resolve the issue with your gift card, clearly explain the inactivity timelines, and reinstate your balance as a one-time courtesy. Providing helpful, fair, and transparent service is very important to us, and it is great to know we met your expectations. We sincerely appreciate your understanding and your thoughtful feedback, and we are glad we could turn this into a positive experience for you.
Regards,
Maurice V.
Blackhawknetwork.com
Outstanding Customer Service
Prompt, caring customer service. The representative called me by name, listened attentively to my concern and quickly corrected the issue. She provided detailed to the time frame I would receive the replacement gift card and assured me the funds dod not have an expiration date. Highly professional and effective communication.
April 7, 2026
Unprompted review
Reply from Blackhawk Network
Hi Deborah,
Thank you so much for your kind 5-star review and for taking the time to share your experience. We are thrilled to hear that our representative provided prompt, caring, and professional support, and that your issue was resolved clearly and efficiently. Delivering attentive communication, accurate information, and peace of mind to our customers is always our priority, and your feedback truly reinforces that commitment. We appreciate your trust in Blackhawk Network and are always here if you need assistance in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Great Customer Service
I made a purchase with the remaining funds on my Visa gift card. The gift card was disposed of due to no remaining balance. I had to return part of the purchase, and the return was placed on the gift card that I no longer had. I contacted the customer service phone number and spoke with a representative who advised the refund was pending and when it posts, a new card will be issued. I waited a couple of days and called back. Another customer service representative checked and the refund had posted, the representative advised I will receive a new card in 7-10 days with the refunded amount on it. Excellent customer service by both representatives and a great relief knowing that a new card will be issued with the refund amount on it.
April 10, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for sharing your experience with us on Trustpilot. We are truly glad to hear that our customer service representatives were able to assist you through the refund process and provide clarity and reassurance regarding the replacement gift card. Your feedback means a great deal to us, and we are happy we could help turn a potentially stressful situation into a positive outcome. We appreciate you choosing Blackhawk Network and thank you for taking the time to recognize our team’s efforts.
Regards,
Maurice V.
Blackhawknetwork.com
Quickly resolved my issue
Very easy to deal with and made quick resolution to my issue
March 16, 2026
Unprompted review
Reply from Blackhawk Network
Hello Josh,
Thank you for taking the time to share your 5-star review. We are happy to hear that our team made the process easy for you and was able to resolve your concern quickly. Providing smooth and efficient support is always our goal, and your feedback truly means a lot to us. Please do not hesitate to reach out again if you need anything in the future.
Regards,
Maurice V.
Blackhawknetwork.com
I called regarding an expired Gift card…
I called regarding an expired Gift card and need a replacement, but since I moved, they need to verify my new address, and it required a few more steps, but I was kept informed throughout the entire process
March 27, 2026
Unprompted review
Reply from Blackhawk Network
Hi James,
Thank you for the 5‑star review and for sharing your experience. We are glad our team was able to assist with replacing your expired gift card and keep you informed throughout the address verification process. While we understand the additional steps can take some extra time, protecting our customers and ensuring accurate delivery is a top priority. We appreciate your patience and trust in Blackhawk Network, and we are happy we could support you every step of the way.
Regards,
Maurice V.
Blackhawknetwork.com
The customer service team is…
The customer service team is well-equipped with professional knowledge and manners. I am very appreciative of the team's advice and guidance.
April 14, 2026
Unprompted review
Reply from Blackhawk Network
Hello there,
Thank you for taking the time to share your positive experience and for your 5-star review. We truly appreciate your kind words about our customer service team and are glad to hear that their professional knowledge, manner, and guidance met your expectations. Your feedback means a great deal to us and motivates our team to continue delivering helpful and reliable support to every customer we serve.
Regards,
Maurice V.
Blackhawknetwork.com
I had a problem with a gift card and…
I had a problem with a gift card and the customer service agent went above and beyond and fixed the problem for me
March 21, 2026
Unprompted review
Reply from Blackhawk Network
Dear Shaun,
Thank you for sharing your experience with us. We’re delighted to hear that our customer service team was able to go above and beyond to resolve the issue with your gift card. Providing supportive, thorough, and effective assistance is something we truly value, and it’s great to know that it made a positive difference for you. We appreciate your kind words and your 5‑star review.
Warm regards,
Josh R.
Blackhawknetwork.com
Just Customer Service overall very…
Just Customer Service overall very productive admirable just exceptional.
April 13, 2026
Unprompted review
Reply from Blackhawk Network
Dear Vanessa,
Thank you so much for taking the time to share your feedback with us. We’re truly pleased to hear that you found our Customer Service to be productive, admirable, and exceptional—those words mean a lot to our team. Providing helpful and positive support is something we strive for every day, and we’re grateful you recognized the effort. We appreciate your trust and your kind review.
Warm regards,
Josh R.
Blackhawknetwork.com
I sent you a request to reimburse me and you wont respond in a professional manner…
I sent you a request to reimburse me for a gift card that was drained. You keep sending me over and over emails requesting additional info but dont tell me what info. I sent a picture of the front and back of the card and you just sent me an email requesting additional info that I previously requested.
Do not use this company unless you want to spend hours sending them the same info over and ovelr.
January 7, 2026
Unprompted review
Reply from Blackhawk Network
Dear Jay,
We’re sorry for the frustration you’ve experienced while trying to resolve a drained gift card issue, especially with repeatedly receiving requests for additional information without clear guidance on what’s needed. We understand how discouraging it can feel to send the same documentation multiple times and still not see progress. This is certainly not the experience we aim to provide, and we’d like the opportunity to review your case more carefully. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly so we can securely collect your information and work toward assisting you further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/14/2026:**
Hello Jay, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Just don’t!! Where do I even start!?!
Where do I even start!?!! Unless you want to spend a portion of your day, or days, in frustration with no solutions. Calling 4 different numbers multiples times, for multiple hours, explaining the same thing multiple times, to multiple so called “customer service representatives” that give you multiple explanations, with possible multiple different reasons for the issue, and to pass you on to multiple other companies; Apple, Visa, your network provider, just to end up circling back to multiple times to, by the grace of god, finally get all of these MULTIPLE Blackhawk associates to give you a collectively consistent and aligning answer..”Sorry, there’s nothing we can do”.
I wasted hours of my time, I’ve wasted my money, just for them to spend hours of their time, doing absolutely nothing! They are practically unreachable, they are departmentally unorganized, and they don’t care, because they don’t have to. It will forever be etched into my brain to assertively warn people in any discussion of gift cards to, at all costs, stay away from Blackhawk!!! So long and thanks for all the fish!
April 11, 2026
Unprompted review
Reply from Blackhawk Network
Dear Stuart,
We’re truly sorry to hear about how frustrating and time‑consuming this experience has been for you. We understand how difficult it is to spend hours contacting multiple numbers, receiving inconsistent explanations, and being referred between different parties without reaching a clear resolution. We recognize how upsetting it feels when you’ve invested both time and money and still feel left without support, and this is not the experience we want our customers to have. We’d appreciate the opportunity to review your situation more closely and see if there’s anything further we can do. Please check your email for a message from noreply.notifications@trustpilot.com and respond directly so we can securely gather your details and assist you further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/16/2026:**
Hello Stuart, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Dear Quajo,
Thank you for the positive review. We’re glad to know you’ve found our service reliable and your interactions with our team consistently positive. Delivering dependable solutions and support our customers can trust is a top priority for us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you.
Warm regards,
Josh R.
Blackhawknetwork.com
The representative understood my…
The representative understood my situation and handled it with no problems
April 8, 2026
Unprompted review
Reply from Blackhawk Network
Dear Tina,
We appreciate you sharing your experience with us. It’s great to hear that our representative understood your situation right away and was able to handle everything smoothly. Providing clear, efficient assistance without added complications is exactly what we aim for, and your feedback lets us know we’re on the right track. Thank you for your kind words and support.
Warm regards,
Josh R.
Blackhawknetwork.com
Wonderful and easy to use customer…
Wonderful and easy to use customer service very polite and always friendly.. I appreciate that it's so easy to get a card registered and replaced when the website doesn't work correctly the hours of service are fantastic as well! Thank You!
April 9, 2026
Unprompted review
Reply from Blackhawk Network
Dear Patricia,
Thank you for the thoughtful feedback. We’re happy to hear that you’ve found our customer service easy to work with and consistently friendly, and that the process of registering and replacing cards has been smooth for you. Ensuring reliable support and flexible service hours—especially when technical issues arise—is very important to us, and we’re grateful for your appreciation. Thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
Awesome Customer Service!
The page crashed when I was purchasing a digital gift card & I wasn't sure it went through, so I purchased another. When I found out both had gone through, I contacted customer service to undo one of the charges. I didn't even know if it was possible, but they addressed my issue very promptly & issued a refund for one of the cards. I couldn't believe how quickly & politely they resolved the issue! Awesome customer service!
April 4, 2026
Unprompted review
Reply from Blackhawk Network
Dear Megan,
Thank you for taking the time to share your experience with us. We understand how concerning it can be when a page issue leads to uncertainty during a purchase, and we’re glad our customer service team was able to step in quickly to review the situation and help reverse the duplicate charge. It’s wonderful to hear that the resolution was prompt, polite, and exceeded your expectations. We truly appreciate your kind words and are glad we could turn a stressful moment into a positive experience.
Warm regards,
Josh R.
Blackhawknetwork.com
The customer service representatives helpful!
The customer service representatives were very polite and helpful guiding me through the process to file a dispute case for the gift card I received.
March 27, 2026
Unprompted review
Reply from Blackhawk Network
Dear Sherry,
Thank you for taking the time to share your feedback with us. We’re glad to hear that our customer service representatives were polite and helpful while guiding you through the dispute process for your gift card. Providing clear, supportive assistance during situations like this is very important to us, and we appreciate your kind words and trust in our team.
Warm regards,
Josh R.
Blackhawknetwork.com
I thought I lost the money on my gift…
I thought I lost the money on my gift card. I called and explained i didn't realize it expired that day and the nice guy was very helpful in getting me a new card. I was delighted!!
March 31, 2026
Unprompted review
Reply from Blackhawk Network
Dear Lisa,
We’re so happy to hear that our support team was able to help you when you discovered your gift card had expired. We understand how stressful that situation can be, and it’s wonderful to know our representative took the time to listen and assist in getting a replacement card issued for you. Your delight truly means a lot to us, and we appreciate you sharing your positive experience.
Warm regards,
Josh R.
Blackhawknetwork.com
Everyone was very helpful.
April 7, 2026
Unprompted review
Reply from Blackhawk Network
Dear Robert,
Thank you for taking the time to share your experience and for the 5‑star rating! We’re very glad to hear that your issue was resolved quickly, as providing timely and effective support is always a top priority for us. Your feedback lets us know we’re on the right track, and we truly appreciate you choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
Agent was helpful and very pleasant
March 22, 2026
Unprompted review
Reply from Blackhawk Network
Dear Leon,
We really appreciate your kind words and 5‑star review! It’s great to hear that the agent who assisted you was both helpful and pleasant—our team works hard to deliver knowledgeable support with a friendly approach. Thank you for recognizing that effort, and we’re always here if you need further assistance.
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share your experience and for the 5‑star rating! We’re very glad to hear that your issue was resolved quickly, as providing timely and effective support is always a top priority for us. Your feedback lets us know we’re on the right track, and we truly appreciate you choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
I don't have anything negative to say…
I don't have anything negative to say these guys were great! Always helpful and always friendly!
March 5, 2026
Unprompted review
Reply from Blackhawk Network
Dear Patricia,
Thank you so much for the wonderful feedback! We’re thrilled to hear that you consistently found our team to be helpful and friendly, and that your overall experience was a positive one. Comments like yours are greatly appreciated and motivate our team to keep delivering great service.
Warm regards,
Josh R.
Blackhawknetwork.com
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