Blackpool Pleasure Beach Reviews 397

Amanda Thompson is the worst thing to have even happened to Blackpool Pleasure Beach utter incompetence and an insult to the competent to call her a "business woman" when she has inherited an empire and run it into the ground.

The best park in the uk. There’s nothing else like it. The best selection of rides and entertainment compared to the other parks. Customer service is always brilliant and the park is maintained brilliantly! so excited for the start of the 2025 season

I love the book they sell about me and my fornite friends

A good day out if all the rides are open!!

Went to the pleasure beach paradise room for the Hollywood show. Started off waiting in a side room whilst they organised up stairs. Once we got sent up stairs the security guards stopped us as it obviously hasn't been confirmed. Table plan wasn't made clear.

Starter was nice, pate, Melba toast and red onion chutney. The organisation and coordination of the meals were terrible and forced into fixed menu. The turkey was nice and the carrots/Brussel sprouts were nice. One tiny pig in blanket about half size of a shop bought one and a good sized stuffing ball. The roast potatoes were like over cooked and reheated frozen aunt Bessie style. The pudding was forced as Xmas pudding but was terrible quality and most tables left this for the waste. Throughout all meals the service was shocking and so uncoordinated.

As for the actual show it was about 1h30m after the breaks with cycle between dance and sing performances. The singing was flat whether by talent or sound equipment but wasn't what was expecting.

The dancing is just about scantily dressed women and men with 1 drag act thrown in the middle. Now the outfits were good, the pole dancing was good but all in all it felt like a poorly choreographed budget burlesque show. The drinks were reasonably priced but the staff serving didn't have a clue what they were doing, didn't know how to use the till or what drinks were what price. Slightly over £20 for a somersby cider, 2 glasses of double orange gins and lemonade mixer.

Invited for free and I only topped up for the food so wasn't too bad for me at £20 for show and 2 course (ignoring the xmas pudding)

If I'd paid the full £45 I'd have been extremely annoyed and feel cheated however for £20 it just feels like a waste of a Friday night.

I was tempted to give it 2* as they left the floor open at around 10pm and gave coffee and gingerbread on side which i thought was a nice touch. However I then thought it wasn't communicated and I only discovered it as thought may as well go home so don't waste the whole evening.

The venue itself was clean, did have to clean a knife but in the light I'm assuming this was likely just water marks.

I would not recommend the show or the venue based on service level and I paid less than half what others would paid.

Went on 16th November half the rides was closed eg icon ,big one , revolution . Emailed to complain and heard nothing back won't be going back till they get there act together

Generally was a great experience. The ONLY downside was the pricing didn't seem very clear at the reception and that i had to pay to literally just walk around with the pram. However, the atmosphere, the rides (apparently), the cleanliness were all great. Will be back.

A group booking poor experience lied to by customer service. downloading tickets with photos is a joke not even checked and please explain why you have to scan your entry ticket on EVERY RIDE 😂🙈 we have paid to get in very bizarre and delays queues. not enough info telling you this and makes difficult for families to split up. Nickelodeon shutting at 4 i think is unfair especially when full rate for little children. Staff seem fed up didn't meet anyone who showcased excellent customer service. park is run down lots of rides no longer operating

Pathetic customer service they don’t give a damn about anyone

We went to the pleasure beach fair and had a good experience bought tickets kids went on rides had 4 tickets left but the 2 little ones wanted to go on one more ride I said to the man on the cup & saucer I give you 4 tickets for these 2 to ride on the cups he agreed so that was nice all the kids loved it and will deffo return again

I lost my phone during my visit to Blackpool Pleasure Beach on Saturday, September
14th. The phone went missing on the Infusion ride, and I provided a precise location of it 24 hours after it landed in the ride area. The customer service has been shocking and poor. Calls not being answered anymore and messages ignored and my email to the CEO ignored.

After this happened if you look at the reviews on Trust Pilot it tells you the Story. There also no complaints line or email which shows they don’t care or want any complaints.
One of the staff will most likely pocketed the phone for themselves. Luckily the phone has been network locked and IME locked and any activity will be reported.
I would only take 5 to 10 minutes to retrieve the phone and the fact they can’t make the effort is really disappointing.
Despite my previous communications with your team, I have not received any
confirmation that the ride operators have checked the area I described. I am quite
concerned that no action has been taken to locate my phone, which holds valuable
photos and priceless memories.
Not having the phone is severely affected my work. My travel pass is connected to
my phone and there is other information on the phone that I need to get back.
Sincerely,

Ben Illingsworth

Every summer our family visit. Can’t fault it. Could do with some modernisation.

Absolutely awful I’m disabled told wouldn’t have to queue there are no lifts ramps steps nothing , park maps are non existent, guest services had no idea how to deal with us sent us all over the park I can only walk 200 meters and I told them this before going to the park. No managers no signs to get to where u need to be no transport on site , told wouldn’t have to queue and we have to climb multiple flights of stairs accessibility is is awful it was my birthday to food was terrible and £6.50 for a small chips which we’re disgusting clearly cheapest stuff they can buy and this was at at more expensive food stall, rides mostly closed I only came for icon and Valhalla shut Valhalla all day didn’t get to go on it just not disabled friendly at all I’m in that much pain I can’t walk at all, we we’re just sent all over the park that caused stress and injury , the big one and infusion needs binning so rough it gave me whiplash and crushed my legs that ride considering been re tracked why is it so rough and caused a injury no one cared on site when I told them, the staff were all rude other than icon staff even there they need disabled access which you don’t have, won’t be visiting again ever this wouldn’t happen at Alton towers and Thorpe park this park is now dead to me such a shame infusion that just smashed my head and gave me a thunder clap migraine that ride is dangerously bad and needs to go if this is how pleasure beach are going well I won’t be going again it’s so bad I was told I wouldn’t need to queue but I had to queue and stand in major pain for a long time ride availability well forget it most closed can’t get on revolution no disabled access this park is so discriminatory won’t be back, I will not remove the review as it’s reviewing your resort ! Period it’s a disgrace all your merch is Blackpool resort therefore that’s why got the review it’s true and completely correct we will never come back again

Shocking customer service from Blackpool UNpleasurable Beach
A fountain show near a food area with no warning signs resulting in us getting soaked whilst eating and loosing our £40 lunch that we had just bought.
Dismissive customer service representative that told me that I should not sit in the area (it the table area for the food outlet) and if it was raining ( bright sunshine 18c) that I would get wet
No manager on site who could deal with it.
No apology or acceptance.
Claims that signage is in place which is incorrect.
Totally spoilt what was being a good day

What they don't tell you on their website is that everyone needs to pay for a full price ticket - even if they are registered Disabled! We were forced to buy a full-priced ticket on the day - so that a Grandmother could be with her grandkids. When we subsequently requested a refund, they pointed out that we should have read the FAQ! They obviously value their money much more than happy customers. Will definitely not be returning - and everyone we tell is gobsmacked! I simply do not know how they can get away with this in this day and age - it is literally 'Money for Nothing'!!!!!!!!!!!

Took my four year old grandson for his first visit to Blackpool so called Pleasure Beach I would have paid the £40 for him to go on the children's rides but when we were told it was £50 each for non riders making it £140 in total I did a quick reverse I'm not tight and visit lots of places and understand prices have gone through the roof but to pay that to watch my four year old grandson for a couple of hours is a disgrace I was a regular visitor from boy to man but after walking round a few back streets round Blackpool I can honestly say I will never go back to Blackpool ever again it's an absolutely filthy run down dump

Its showing its age and needs some TLC but its a great day out! £33 and my son managed 17 rides (queues only 15 mins on average) I was happy to watch the young ones fill their boots with the extreme rides.

We arrived and queued for ages to get through security only to be told we couldn't take our little wagon containing food, drink and medicine into the park and had to put it all in a locker. We have a disabled child and this park is not accessible for disabled guests as there are so many steps to and from rides and generally getting around the park. Ride operators extremely rude, unhelpful and really miserable!!! Ride operators unclear of the rules regarding disabled guests and most of Ride operators in own clothes so couldn't tell who was staff and who was the general public! Also on our visit there were quite a few rides closed due to be out dated and not being revamped! We did have a good day but would expect a bit more for the money it costs you to get in and then they want you to buy their food and drink on top.

Security performing illegal searches of pleasure beach staff and taking possessions plus security going through wallets and removing money from staff members.

Oh and before I forget I'd keep clear of the food because a staff member sliced a finger and told a superior but the superior just said carry on so yet that's clearly a health hazard

Complete waste of time, money and effort in visiting. Not only that but I have never felt utter despair for the future of humanity as I now do after visiting this place.

I had such fond memories of visiting when I was a child that we thought as a bank holiday weekend, it would be worth trying with our daughter. We pre-booked tickets along with purchasing speedy passes.
E-Ticket- Having everything on your phone seems like a great idea, until you are told that you have to scan your pass for every single ride. This creates such a backlog in the queuing and then also rinses your phone battery. Their response to no longer having enough battery? “They sell battery packs in the gift shop”. Surely a paper system can be used in these instances so as to not expect people to spend even more unnecessary money in order to fulfil their e-ticket desire?

Speedy passes- A complete waste of money in my opinion, if you’re doing it then get a VIP pass. The speedy passes aren’t actually available for lots of rides either so just seems a waste, as well as only being able to ‘book’ one ride at a time on the app. This didn’t make any sense as we could have ‘booked’ a ride that had a 90 min wait time and still also ‘booked’ and been on rides that only had 30 mins wait in the mean time so as to not be at a loose end. The whole e-ticket and speedy pass absolutely needs a rethink. However, without any sort of speedy pass then good luck with actually getting on any rides as the queueing was unbelievable. If you actually value yourself and your time, nobody would wait in a 90min queue for a ride that’s less than 2mins long. We decided to see if we could just upgrade the speedy pass (£27 each) to a VIP pass (£50 each) so we could actually make the most of our time, which apparently cannot be done- another thing that makes no sense.

Rides- So many of the rides have had a recent change to their height restrictions, so there really aren’t many available for the 125cm height bracket. The rides overall are all very tired and out dated. They need a huge overhaul of the place to bring it up to scratch. Although we weren’t able to go on it (130cm height restriction change) it seems as though all of the money has gone into the Valhalla ride whilst everything else has been left to rot. Definitely wasn’t filled with confidence in the safety of the rides. Some were also completely out of action so it made the price of the tickets even more wasteful.

Food- Absolutely horrendous. The most outdated food options, all filled with complete junk with no remotely healthy options. I can’t imagine how anyone with any dairy intolerance or meat aversion would actually eat, considering there were no options outside of that. Which makes the rule of “no picnics” allowed even more insane. The food choices that were actually there were insanely poor also, very cheap ingredients that were poorly put together for expensive prices.

Staff- We came across maybe one or two that were actually helpful and seemed as though they didn’t hate being there. We were shouted at by a lady taking photos of the mascots. Our daughter ran up to one of the mascots (Wallace) outside of the green screen zone and were were immediately met with “NO PHOTOS” in an incredibly rude way, anybody would’ve thought we were commuting an actual crime. We did end up buying a photo anyway but to expect parents to not take a photo of the moment their child sees a character is absolutely insane and honestly a ridiculous rule to have.

The experience- I truly fear for humanity. The display of humans there was nothing I’ve ever experienced before. Foul mouthed, ignorant adults and children shouting at each other, pushing their way around and just generally being awful. The use of cigarettes and adult dummies (aka vapes) was insane. There is an epidemic of morbidly obese people and after seeing the food and drink choices, it’s no wonder.

Overall, I would absolutely not recommend to anyone. Unless you want to have the culture shock of your life, waste your time in queues for subpar rides out of the nineties, feel sick for days after consuming the only food available and paying a fortune in order to do so.