Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
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See what reviewers are saying
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... See more
Company replied
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... See more
Company replied
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Aintree
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, United Kingdom
- 01513 180615
4.8
Excellent
727 reviews
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Good best better
March 7, 2026
Reply from Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helped by Matty this morning
Helped by Matty this morning. Very welcoming and well informed about products and the charity donations.
March 20, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
We were served by Martin and he made…
We were served by Martin and he made sure we got exactly what we needed despite us being clueless
March 14, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Accidentally bought 2 pairs of trainers…
Accidentally bought 2 pairs of trainers drove 40 mins to store to return pair as stated on receipt told would not refund as they had been delivered by Amazon staff rude
March 3, 2026
Reply from Blacks - Aintree
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Reply from Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Grace was very impressive
Grace was very impressive, good product knowledge, helpful and went the extra mile to ensure we got the right fit.
I'd make the journey again after the store refit just to look around.
February 18, 2026
Unprompted review
Reply from Blacks - Aintree
Hello,
Thank you for clicking on 4 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Blacks Customer Care Team
Friendly Staff, Helpful Service
Grace and Jamie were both wonderful assistants for our shop - sorted us out for the upcoming camping trip!
February 18, 2026
Unprompted review
Reply from Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Assistant Callum, was so helpful.
Had to return an item.
Blacks , Aintree Liverpool. Assistant Callum was so helpful, and showed understanding to my situation as my wife has Dementia.
A credit to your company.
February 13, 2026
Reply from Blacks - Aintree
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
No one knows the composition of the boots
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w
‘Waterproof’ and the label on the box saying ‘water resistant’. It took several hours of waiting on the phone to eventually talk to an advisor to clarify the matter. He hadn’t a clue and kept reading the inline blurb which was unclear. A total waste of several highly frustrating hours. I’ve reluctantly returned the boots.
February 8, 2026
Reply from Blacks - Aintree
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Reply from Blacks - Aintree
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Superb service, as usual, from the Blacks staff at Aintree.
Superb service, as usual, from the Blacks staff at Aintree.
February 13, 2026
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
All arrived on time now have the coat…
All arrived on time now have the coat on.
Just right light and warm
February 4, 2026
Reply from Blacks - Aintree
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Helpful customer service
We were greeted and served in a very pleasant manner by Eric.
He was very helpful, and answered all our questions.
February 5, 2026
Unprompted review
Reply from Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Blacks outdoor,Never had any issues…
Blacks outdoor,Never had any issues with the staff who have always been very helpful and friendly .
January 28, 2026
Reply from Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Simple easy transaction
Simple easy transaction, helpful friendly polite staff member who served me
February 4, 2026
Reply from Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I went to buy rubber bungs for my Leki…
I went to buy rubber bungs for my Leki Sticks previously bought in Blacks on-line sale. I ended up buying walking shoes and socks as well, which I had been thinking about. I wasnt pressurised at all. I found all the Assistants helpful and friendly.
February 4, 2026
Unprompted review
Reply from Blacks - Aintree
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Bought a coat in shop
Bought a coat in shop. sales assistant was very helpful. Had to order one on line because they didn't have size. It arrived quite quick.
January 29, 2026
Reply from Blacks - Aintree
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service from Vicky
Excellent service from Vicky. Very happy.
February 2, 2026
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Always really friendly & knowable…
Always really friendly & knowable service in Blacks. Actually quite refreshing as you don't get it everywhere!
Vicky was very helpful & patient as my son tried on all the gloves!
January 12, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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