Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
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See what reviewers are saying
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... See more
Company replied
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... See more
Company replied
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Aintree
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, United Kingdom
- 01513 180615
4.8
Excellent
727 reviews
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Very friendly and helpful staff
Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
September 28, 2026
Unprompted review
Reply from Blacks - Aintree
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
There were two members of staff and…
There were two members of staff and they were both very very helpful. I asked for different sizes of two garments and it was no problem for them to go and look for them for me. They also gave me my cub scouts discount. Thankyou to the fabulous staff members.
September 20, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Terry was really helpful
Terry was really helpful, he helped me find the items I was looking for I would definitely recommend going.
September 21, 2026
Unprompted review
Reply from Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Eric and Matty super helpful
Eric and Matty super helpful, great service. Cheers lads
September 19, 2026
Unprompted review
Reply from Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Exceptional level of service from Lea…
Exceptional level of service from Lea helping me find the right hiking shoes to fit.
July 19, 2026
Unprompted review
Reply from Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
When I collected my jacket from the…
When I collected my jacket from the store it was marked. This was because it wasn’t in a bag. The mark did come off but that’s not the point. On the plus side the store offered a 10% discount. Hence 4 stars.
August 26, 2026
Reply from Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Served by Terry today and he even…
Served by Terry today and he even helped me carry everything back to my car! Excellent service.
September 5, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very helpful…
Matty was very knowledgable and helpful about walking boots.
August 22, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Visited the store at the start of…
Visited the store at the start of August, looking for new walking boots. Eric was very helpful on key things to look for and let me take my time trying various options, no rush.
August 1, 2026
Unprompted review
Reply from Blacks - Aintree
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
I honestly couldn’t fault the service I…
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a customer and went above and beyond to make sure everything was sorted and that I was happy\.
It’s refreshing to come across people who clearly care about providing great customer service\. Terry and Jamie are a real credit to the company, and their attitude, patience and professionalism made the whole experience so much easier\.
**Thank you both — you were amazing\! What a wonderful place to shop 👏❤️
August 18, 2026
Unprompted review
Reply from Blacks - Aintree
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Eric & Lea were great today very…
Eric & Lea were great today very Pleasent helpful and knowledgeable about my needs and directed me to a tent that will meet my expectations. Thanks Steve
August 14, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Terry was fantastic help and a…
Terry was fantastic help and a gentleman who helped with carrying my items to the car. Excellent customer service 10/10
August 13, 2026
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Eric,who served me today was very…
Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍
August 1, 2026
Unprompted review
Reply from Blacks - Aintree
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Very very good quality backpack
Very very good quality backpack. 🎒 Staff was really good 👍
July 23, 2026
Reply from Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Last minute shopping
I visited the store late one evening for some last minute shopping for a trip the following day. Eric and Lea were so friendly, helping me find all the items I needed and making the experience of panic buying more enjoyable me and less stressful than I anticipated. Thank you both!
July 8, 2026
Unprompted review
Reply from Blacks - Aintree
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great customer service can’t fault my…
Great customer service can’t fault my visit staff member Matt was fantastic he was the reason i made the purchase
June 29, 2026
Reply from Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
excellent and quick service
excellent and quick service. Paige was helpful as was the manager to find the shoes i needed.
July 5, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service, arrived promptly. Information provided on updates on delivery.
May 31, 2026
Reply from Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I visited Blacks in Aintree today and received excellent service and got what I needed.
I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very helpful and made herself available for a friendly chat whilst doing her other duties while I had a bit of a wait for the changing room. She put a smile on my face whilst I was waiting and helped me but exactly what I wanted. She above and beyond what you'd expect and little things like that make a difference. Especially when she was hard at work and and everyone else is enjoying the weather. Made up with my purchase and the service I received.
June 27, 2026
Unprompted review
Reply from Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
collection as expected date...would…
collection as expected date...would have prefared delivery service at checkout. thanks
June 12, 2026
Reply from Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
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