Blacks - Basingstoke Reviews 1,204

Purchasing walking boots for an upcoming trip to Iceland. Nion was very informative and knowledgeable and helped us to choose an appropriate pair of boots. Great customer service.

Jack was really helpful and knowledgable about the product .

Visited with my daughter to find an expedition backpack. John came over and asked how he could help, showed us the backpacks, asked if we had a budget and showed us reasonably priced ones. Helped fit one perfectly, adjusting as necessary sharing this information too. On asking about weights to help the fit, he provided and put weight in the back to enable comfortable fitting, adjusting as necessary. Felt very at ease and happy that he was able to help. Asked if we wanted anything else, and offered to bring out sandals in my size which I was able to take my time fitting and selecting. Also shared his knowledge on hiking poles, how to adjust to fit an individual. Absolutely fantastic service, an asset to your company. Will definately visit again, and came from Portsmouth too. Thank you for making a shopping trip less stressful.

Many thanks to John in the Basingstoke store who was very knowledgeable and incredibly patient whilst I was buying new walking shoes today. His time and assistance is greatly appreciated.

Knowledgeable staff, this is what we miss from online shopping.

A spacious, well stocked shop. John provided all the information necessary to make an informed decision and ensured that I left with the best fitting walking shoes which are perfect for my requirements. He was exceptionally helpful and displayed unparalleled patience.

imogen was very helpful and knowledgeable and helped me choose my coat - thank you🙂

Fantastic service from Julie, very helpful.

I was looking for a jacket to walk in the Alps. Jack offered his help and ran me through the features of all the applicable jackets. He then left me plenty of time to try the different jackets on. Got a really good jacket for my trip and appreciated Jack’s experience and helpful manner.

John served us in store today and was he was extremely helpful and knowledgeable about the footwear we were buying. Excellent service

Popped in to Basingstoke store to buy a pair of walking boots for my son. Was exceptionally impressed with the knowledge and professionalism of Dan. He was a credit to the store and the brand as a whole and frankly there are numerous retailers that could learn from Dan!

Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuable and personal advice. Rare to get such genuine interest and advice in stores these days and coupled with very strong product knowledge too! Thanks both - much appreciated.

Amazing service from Imy. She helped me come to a decision between some shoes. Very knowledgeable and approachable, thanks so much!

I was served by Dan who was an extremely knowledgeable chap and gave me really detailed advice on the waterproof rating for each of the rain coats in the store. This allowed me to make an informed choice and I am really happy with my purchase.

I recently visited Blacks to buy a new coat, and I had a great experience thanks to Paige and Julie they was really helpful and knowledgeable, making the whole shopping experience smooth and enjoyable

Dan was polite, knowledgeable and helpful with sorting me some new trainers. Thank you!

Nion was fantastic and went over and above with suggestions to help me buy a new backpack. John was also really helpful and friendly

Amazing service and knowledge. Thank you to Jack who was exceptional kitting out two teenagers for DoE, an adult for hiking across Norway and a Forest school leader.

Honestly … transformed my opinion of shopping. The staff at Basingstoke Blacks were welcoming, friendly, knowledgeable and a joy to be around. Thank you Nion, Dan and Jack and the lovely girl who greeted us and gave us just the help we needed without our even asking.
Above and beyond. I hope the management treasure staff like you because you rarely come across this treatment these days.

Recently visited the Basingstoke branch where Nion kindly helped me pick a pair of walking boots. I really valued being able to try on the right fitting pair in store whilst getting sound advice on waterproofing. Really swift, friendly and diligent service. Many thanks to Nion and his colleagues!