Blacks - Basingstoke Reviews 1,204

We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really friendly and helpful. We chatted about our options for a while, we weren’t given a ‘hard sell’ but great advice, a breath of fresh air…….
Thank you!!

Really helpful staff (thanks John) who knew the products and were able to guide me in the right direction for exactly what I needed - at a great price too. Felt like an old school customer service experience… 100% recommend.

I bought a pair of walking boots yesterday. Jack was really friendly and helpful, gave me great advice on which were best for me. He was not at all pushy, just gave me the info I needed, and he was very knowledgeable about all the products. Bought them yesterday, took them on a 6 mile walk today and they were great, exactly what I wanted. Thanks!

Jack was very helpful and patient as I couldn’t make my mind up between boot sizes. Blacks had a great range of products at reasonable prices.

Nior and Harrison were extremely helpful and knowledgeable and provided excellent customer service. Thank you from a very happy customer.

I bought a pair of walking boots with the advice of Jack. He offered a choice of what I wanted and was able to professionally unwrap which would be the most suitable, without any attempt to unduly influence me.
Nothing was too much trouble. He remained attentive and his knowledge is a credit to his professionalism. Any thanks.

Served by Jack who was really helpful, knowledgeable about all the walking shoes and had just the right attitude for sales.

Thanks

John was both really knowledgeable about his stock and impressively concerned about the boots I chose fitting correctly, actually measuring my feet and providing a means to check that the boots were still comfortable when I was going up or downhill.

Nion assisted us today to buy a coat for my son, he was very knowledgeable and helpful.

Today we were served by the most helpful lady. The customer service we received was second to none and she couldn't have been more helpful. Sadly we didn't take her name but we understand she might have been the store manager. Whilst helping us, she was managing the store so well and honestly, we couldn't have been happier with the service we received. Thank you so much, our shopping experience was so brilliant.

Went into Blacks to buy a new pair of walking boots, as always very friendly staff and Nion helped us find a pair of boots that fit well, credit to Blacks Basingstoke! - Thanks

Found what I was looking for really quickly, & in the right size. Great service as well.

I needed a new pair of walking boots. We were served by Jack, who was very helpful. I chose a pair of Berghaus boots (a brand that I like) but as usual I thought the insoles lacked sufficient cushioning. Jack was very patient and helped me try out three different insoles - I finally settled on a pair of Grangers insoles. When it came to payment I was disappointed that Blacks no longer offer a discount for National Trust members. However, Jack was able to get me a better deal by matching to the online price, so I ended up very happy. Walking boots need to be comfortable so I won’t buy online.

Nion was very helpful, we have got nice things quickly and much cheaper. Thanks

We visited the Basingstoke store today to look for walking boots and a waterproof jacket for our sons trip to Costa Rica … Nion was very helpful, and was a joy to share the shopping experience with :-)

Very helpful. Tried 2-3 pairs boots to get a comfortable fit.

Nion was really helpful. Great service.

Excellent service. I wanted some hiking boots and the sales assistant was very knowledgeable about things to look out for regarding fit. Great price too.

Took my autistic son in to get some new hike shoes. He suffers with sensory issues and was tired from searching all afternoon.
Imy was amazing..she was patient and polite.
Nothing was an issue and was calm and reassuring when he wasn’t sure.
They chatted and we managed to find some shoes that he liked the look of, and that fitted well as he was in between sizes.
A very pleasant experience.
Thank you Imy.

Noir was very helpful & friendly! Helped me buying stuff when I was a bit clueless :) Jack was also helpful in providing me with a duck of Edinburgh award check list.