Blacks - Basingstoke Reviews 1,204

A massive thanks to Nion today. He couldn't have been more helpful, nothing was too much trouble and he was really knowledgeable. I wish every retail experience was this good. Also, a nod to the other team members they were also really friendly and cared about delivering a really good customer experience. We will be back.

I’d like to say a big thank you to John for the excellent service he gave me. I bought a really nice coat, and he took the time to explain everything clearly, including the temperature ranges and how it would perform in different conditions. His knowledge was very helpful and made me feel confident in my choice.

He was also very kind and friendly, and we even had a great conversation about Dan Osman, the free climber who is one of my heroes. It made the whole experience very enjoyable and personal.

John is a real credit to Mountain Warehouse, and I truly appreciate his help. Thank you again

I don’t know the name of the young man that helped me today 7/2/26 but he was really helpful and me me feel not like an idiot for asking silly questions. Thank you.

We were served by Nion who was polite and helpful. He allowed me plenty of time to try on and choose and offered useful advice.
The staff on the till were equally friendly.
All in all it was a delightful shopping experience. I felt valued as a customer and I shall be happy to shop at Blacks again.

John was very patient and courteous to our walking shoe fitting needs.
Nothing was too much trouble and the decision to purchase was unpressurised.

Another visit for walking boots, attended to by Angus, who was most helpful, helping me try on several pairs until I was happy with my purchase. Bought two pairs of walking boots and a rucksack. Great service by Angus and the lad at the till, and great prices too. Keep up the good works.

I had a good experience and Staff names John help me to find a right item. Thank you for your help and love the quality of clothes and hiking shoes.

John was super friendly, super helpful and very knowledgeable.
Would not hesitate to use Blacks again.

We went into our local branch to look at getting a pair of walking boots each. Nion was very helpful without being pushy, he listened to our questions and answered them, giving three options of shoes that he would recommend. Would recommend :)

Julie was very helpful and friendly when it came to helping me find exactly what I needed! Thank you so much!

Nion was incredibly informative and delivered fantastic customer service!
He’s a credit to Blacks 😊

Nion was very helpful and polite.

Good patient service and good advice from Jack.

Imy was extremely helpful in both finding a set of shoes that fit and looked good. She was very attentive and friendly, it made the experience very stress-free and very likely that I will return in the future. Thanks Imy!

Excellent customer service from Jack in Basingstoke. Very knowledgeable with advice for equipment for my child’s international expedition.

We went into Blacks basingstoke this afternoon. Imy could not have been more helpful, we would like to say a big thank you to her. She was very polite, answered all our questions. Thank you Imy

I experienced excellent customer service whilst shopping for a new jacket; Nion was very personable and had great knowledge of the stock.

Jack was very knowledgeable about the different options for walking boots (e.g., style; fabric vs. leather) and provided some top tips for working out the right size needed, ways to lace the boots for flat terrain vs. hill walking, and how to care for the leather boots I ended up buying. Thanks!

Great service from Imy and Nion

Had a pleasure of being served by John as I was looking for some items to help towards my ski trip I am going on this month and my knowledge on skiing is very little! John was incredibly kind, patient, and gave me some great advice on what things I could get to help me. More people like John please!