Blacks - Basingstoke Reviews 1,204

Great service from Nion and he was very knowledgeable about the products

Jack, was very helpful and knowledgeable and kind. It was a great experience.

Emanuel was really friendly, helpful and professional when helping me select a new pair of walking shoes. I had been having difficulty selecting a pair that fits at other shops and everyone I encountered in the shop was very friendly, and helpful.

I left the shop thinking I will definitely be back for other outdoors purchases, and will prioritise this shop over other, closer options to make sure I make the right decision when buying gear.

Thanks again Emanuel and all the best!

Nion was extremely helpful. Knew where everything was. Polite and pleasant. Quick and accurate service.

Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to ensure that they were the right boots for me. Very happy with my purchase and also the service/knowledge they provided.

Great customer service and very helpful & informative.

Amazing experience. Shopping for DOE and the help was really useful and we had great advice.

Nion helped me take advantage of a special offer to get 2 items I wanted.

Nion is a legend hes very helpful and I brought loads of stuff with hes help

Great service by Nion in Basingstoke - very helpful with the changing room and service at the till

Tracey was extremely helpful on our visit today and helped in choosing walking boots for my partner.
She was knowledgeable and friendly.
We were passed onto Jack at the checkout who was also friendly and helpful.
The store offered a great range of product

Julie in the Basingstoke shop could not have been more knowledgeable, helpful and cheerful. Exactly the type of person who should be representing you. Thank you Julie!

Nion was very helpful and went the extra mile for us, bought some bulky items and he carried them to the till for me whilst I was still shopping, which made for a nice added touch

It was an amazing store and everyone was so kind. The person who helped us was Nion and he was an absolutely wonderful person. He helped us to pick rucksacks and checked everything for us so we got the best items.

Julie and John were amazing!

Nion was very helpful - knew exactly what I wanted and I was in and out in about 1 min

Wanted to buy walking trousers and jacket. Picked out a pair of trousers, went to fitting room and all cubicles were locked! As you enter fitting room you are met with a sign threatening you with CCVT too. It all smacks of not trusting your customers which is very offensive. Waited for a member of staff to appear and eventually had to go to till to ask for cubicle to be opened. Tried trousers on that were too long so selected a shorter pair, went back to fitting room which was locked again with no staff member in sight again. Totally ridiculous and I haven’t got the time to be chasing a member of staff up every time I want to try an item of clothing on. Went to Tresspass and no issues there at all I could come and go as I pleased to the fitting room shock horror! Bought myself trousers and jacket. Won't be returning to Black's ever again.

Excellent staff out of this world service. Especially your manager, no one can give better service.

Was served by Saadia she was excellent, she helped me out with a good waterproof jacket. She answered all my questions and gave me information on what would suit me best. The rest of the team were also really friendly.

The company I work for issues me vouchers that can be used to pay for work shoes in amongst other stores are Blacks. I went into Blacks, Basingstoke today Sat 21st Feb to pick out some Magnum Boots that meet the criteria. When I get to the till I hand over the vouchers and the lady says “we don't take those”. I explained that you do as stated on the back of the voucher to which the manager (Kerry) pipes up “no we don't, theres no way to process them through the till”. I said that just because you don't know how to process them doesn't mean you don't take them but she out and out refused to accept them. I left the store and called customer service speaking to a guy called Usman who was perfectly nice but no help what so ever and told me to contact my employer. I then decided to call another Blacks store (Newbury) to see if they knew how to process the vouchers. I spoke to a lady called Tanya who did so asked if it was ok for Basingstoke Blacks to call her so that they could process the vouchers. With some huffing and puffing she agreed. I have now been back in Blacks Basingstoke and waited 20-30 mins to be told that they need to get in touch with IT and could I come back in two hours!!!!! Completely useless. You need to train you staff better so they know what they are doing!

My reply to your reply - Did you read my review at all? If you had you would already see that I had contacted your customer service and spoken to Usman. ENOUGH SAID!