I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... See more
Company replied
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I went in for a waterproof cover for the camping trolley cart that you sell but you do not sell it but your very helpful usomer service assistant showed me an alternative. It fits 100%. Excellent s... See more
Company replied
Good communication, friendly staff. They helped me get rid of the over huge delivery box and the filling paper inside. When you deliver to one of your own shops, you might not need all this extra wrap... See more
Company replied
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bromley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
65 High Street, BR1 1JY, Bromley, United Kingdom
- 02036 758118
4.7
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Staff (Robin) very helpful and…
Staff (Robin) very helpful and knowledgeable, helped choose the right products for trekking.
June 30, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff really know their products
The helpful staff really know their products and there are some very good reductions on quality items (outdoor clothing for my family on this occasion)
July 19, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly staff
Friendly staff - Kaitlyn and Josh were very knowledgeable about all products
July 13, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant experience
We managed to get everything we needed for my son’s DofE trip for amazing value.
The staff were super helpful and friendly.
Really happy.
July 7, 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great customer service delivered by…
Great customer service delivered by Amber. The store was laid out beautifully, it was easy to navigate, fully stocked and it was clear to see that the staff take great pride in their work.
July 2, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Reply from Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Josh demonstrated his expertise and…
Josh demonstrated his expertise and knowledge in hiking boots. He delivered brilliant service :)
Thanks Josh
June 29, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Great customer service from Eloise
Great customer service from Eloise. Recommended!
June 19, 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
I recently made two purchases in the…
I recently made two purchases in the Bromley branch of Blacks and found the two members of staff to be very helpful and polite.
May 27, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Eloise was very helpful and found…
Eloise was very helpful and found exactly what we wanted and we could order something they didn’t have in stock and would have it delivered for free.
June 19, 2024
Unprompted review
Reply from Blacks - Bromley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Incredible shop
All of the staff at Black's were helpful and very friendly. They helped me to find all of my DofE stuff
June 2, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent friendly and helpful staff
Great friendly service from all the team. Very happy with our purchase. Would definitely recommend
June 8, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great Service!
Visited blacks in Bromley today to buy a pair of Magnum boots. Assistant was very helpful and attentive to my needs as I have a really bad leg. She was very knowledgeable of the product I requested and nothing was a problem to her. I ended up buying 2 pairs thats how good she was. Happy days! Look after this one she's a keeper!! Wish more store staff were this good...
June 5, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service and advised well
Excellent service and advised well. Thank you good purchase
May 25, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very sweet staff and cool.items 😎
June 1, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Outstanding customer service
Great team, allowed me to return my Millets purchase and Katie was super helpful, patient and knowledgeable with trying to find me a pair of waterproof walking boots.
June 1, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very prompt and efficient
Very prompt and efficient - Robin was very helpful
May 27, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent customer service
The lovely Kaitlyn helped us today. We were pushed for time with our parking meter and Kaitlyn worked quickly and efficiently. She was knowledgeable about products and stock and all delivered in a polite and cheery manner. Also overheard another staff member helping a customer with some great advice. Added bonus of my purchase being on sale. Thank you 🙏
May 25, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Friendly and knowledgeable staff
Great service and staff were friendly and knowledgeable. Clare really helped me with sorting out stuff for my sons D of E camping expedition.
April 23, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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