I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... See more
Company replied
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See what reviewers are saying
I went in for a waterproof cover for the camping trolley cart that you sell but you do not sell it but your very helpful usomer service assistant showed me an alternative. It fits 100%. Excellent s... See more
Company replied
Good communication, friendly staff. They helped me get rid of the over huge delivery box and the filling paper inside. When you deliver to one of your own shops, you might not need all this extra wrap... See more
Company replied
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bromley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
65 High Street, BR1 1JY, Bromley, United Kingdom
- 02036 758118
4.7
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Quick and efficient
Quick and efficient, had product in stock, no pressure to buy.
May 11, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great experience at Blacks Bromley
Great experience at Blacks Bromley, Kent with great team and service from Kaitlyn & Josh!
March 10, 2024
Unprompted review
Reply from Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Go to amber for excellent service.
I was met with a lovely smile from a young lady as soon as I entered on green. She directed me to what I needed and make it quick and efficient to amber. I believe the lady was called red. She was kind a sweet and help me on my way.
May 7, 2024
Unprompted review
Reply from Blacks - Bromley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Staff friendly and attentive
Staff offered help within minutes when I entered the shop looking for shoes (Boots), their advice on sizes were good, they were attentive and friendly, making good eye contact
May 5, 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great range of clothing and accessories…
Great range of clothing and accessories and friendly helpful staff.
May 6, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
We needed a new sleeping bag a rucksack…
We needed a new sleeping bag a rucksack the staff were very helpful and accommodating.
May 4, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Cate
This little lady helped me. At my age it’s hard to find a sweet and kind person that we take the time to explain as my hearing is not as good as it was. I think her name was cate. She definitely deserves the bonus.
May 4, 2024
Unprompted review
Reply from Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Found a store to be extremely helpful…
Found a store to be extremely helpful and professional. The price was good and I was able to find everything I needed for my child’s DofE trip.
May 4, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great customer service and great deal…
Great customer service and great deal on quality hiking boots
May 1, 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
The staff are so kind and helpful
The staff are so kind and helpful. I was preparing for a camp and I had no idea where to start from but the staff especially Robin and his team were patient in supporting me in picking some really useful camp items such as torch, bag, tent, etc.
Such super awesome staff.
Thank you 🤩.
April 30, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Very good service
Very good service and balance between asking you if you need help but not pestering you. Knowledgeable about the product (rainproof jacket) and presented options well.
April 25, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The attendant was really helpful
The attendant was really helpful, he tolerated my irritating son, they were well stocked and reasonably priced,
April 28, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
My husband and I went into Bromley…
My husband and I went into Bromley store to look at men's trousers. Staff came and spoke to us and told us about other suitable items. We ended up buying 2 pairs of trousers and a ladies coat. Store was tidy and clean and all staff approachable and friendly- thank you all
April 27, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Superb experience at Blacks in Bromley
Superb experience at Blacks in Bromley. The advice given was spot on. Clare was excellent. In fact, the whole team worked well and were professional and knowledgeable
April 26, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I went to return one of my online order…
I went to return one of my online order yesterday. I couldn’t fault their service in anyway? The staff ( Simon) was very helpful and instantly ordered me the right size without any fuss. Saved my time ordering another one on-line and paying the postage again. Well done!
April 24, 2024
Unprompted review
Reply from Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Absolutely fantastic technical…
Absolutely fantastic technical knowledge by the tall male sales person. Best advice I have ever received on the fabric and technology of walking boots. Made the whole experience a delight.
April 1, 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service. Knowledgeable and confident lady assisted us in store today. I didn’t get her name but I do know she’s new - when she told me at the end of our shop - I was totally shocked. She said it was the training but as an ex retail leader I know that training can only do so much! She is an asset!!
The receipt says asst: 003
Clerk: 001
Trans: 909 2 20577A
March 30, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The product is excellent but not the sales man
I am very happy with the product northface backbag and the price but the young man on the desk he is not willing to communicate or to answer any questions sorry for my language he is not happy to see me in the shop
March 26, 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
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