kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... See more
Company replied
Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
Company replied
Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, United Kingdom
- 02920 021658
4.8
Excellent
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ruth and scotty were great…
Ruth and scotty were great accommodating me and Sudo the dog, 5 stars
November 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Ruth was amazing and gave the best…
Ruth was amazing and gave the best customer service
November 3, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great customer service
Ruth was incredibly helpful and patient, went above and beyond in fixing an issue with the item I was purchasing. Good stock, handy shop, great service
November 3, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Love this store
Love this store - like a kid in a candy shop! Speak to Ruth she knows her stuff too - got exactly the bag I needed for my across London adventure!
November 3, 2022
Unprompted review
Reply from Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great customer service staff very…
Great customer service staff very helpful
Didn’t have in store so ordered and delivered the next day no issues whatsoever I’d happily shop there again
Big Thanks to the 2 female staff working there on that day
October 21, 2022
Reply from Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very efficient
Very efficient
Items not in store but delivered to my home address in 24 hrs
Recommend
October 20, 2022
Reply from Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Good shopping
Could very easily have left after a quick browse… but Bec was super helpful so I shopped!
Great prices, v happy.
October 18, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
I was today helped by Ruth to pick out…
I was helped today by Ruth to pick out a new winter jacket. She was very helpful and I will definitely be back again!
October 18, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Lovely Chap
I only went in for a price on a pair of boots I liked the look of and was greeted by a pleasant and knowledgeable young man named Linton who convinced me to purchase a pair.
Blacks, I will be back to make the transaction
October 7, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Thank you Ruth for the wonderful…
Thank you Ruth for the wonderful experience you provided for myself and my wife today. Will definitely be returning !
October 17, 2022
Unprompted review
Reply from Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Cardiff
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Helpful staff
Really clean and nice store. Leighton helped me out and helped me pick the perfect pair of hiking shoes and was kind and patient with me would definitely shop here again
October 17, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Came in yesterday to return some boots
Came in yesterday to return some boots. Becca was so helpful and friendly and helped me to find a great replacement pair.
October 12, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Very helpful and knowledgeable
I had a great trip to Backs. I was looking for walking boots and Leighton was incredibly helpful, giving advice on exactly what would be suitable for my upcoming hiking trip. Definitely my new go to store for outdoor activities
October 10, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Trek shopping
Great shopping experience.Very good service from Ruth.Got everything I wanted.
October 4, 2022
Unprompted review
Reply from Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Very helpful and patient
We had a good experience in store today Ruth was very helpful and patient with us she also told us about using our national trust card saving us 15percent thank you Ruth
October 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service by a very friendly and helpful assistant (Ruth). They did not have instore what we wanted so Ruth without hesitation said she could order it online for us if we wanted. We took up the offer and it was done in minutes.
We were also greeted when we entered the store by again a friendly member of staff.
Would definitely recommend Black's.
October 1, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Outstanding help
My partner had to return some shoes that were ordered online, but didn't fit. Shoutout to Hannah, who helped my partner with trying on shoes instore, giving advice on buying shoes for wide feet, and processing the refund. Many thanks!
September 17, 2022
Unprompted review
Reply from Blacks - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Excellent service from Ruth today
Excellent service from Ruth today. Helped me chose the prefect product.
September 17, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Knowledgeable and helpful
Hannah was the most helpful, knowledgeable assistant I have come across! She went out of her way to help me return some walking boots I had worn but had rubbed badly. I bought a different pair and again she was extremely helpful searching for the right socks and inputting the relevant discount. Above and beyond what I expected.
September 15, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.