Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
Company replied
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See what reviewers are saying
Great experience at Blacks. The staff were really helpful. Qasim in particular went out of his way to help me find the right gear, took the time to explain the differences between a few options, and d... See more
Company replied
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... See more
Company replied
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, United Kingdom
- 02920 021658
4.8
Excellent
338 reviews
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kayleigh (great name by the way!) …
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different sizes and styles for her to try and measuring her feet to make sure they fit her properly. She was very patient and kind and she went above and beyond for us
January 14, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
I bought a pair of Basher boots in…
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boots had been inflated to £145 ans was on sale at £105!!? To me this is a bit deceiving to say the least?
January 8, 2023
Unprompted review
Reply from Blacks - Cardiff
Hello Anthony,
Thank you for taking the time to contact us with your review and for bringing this to our attention.
If you wish for us to look into the issues that you have raised we would be more than happy to do.
Please email us at onlinereviews@blacks.co.uk and include your review reference number #06801519 in the subject and contents of your email.
Please include the details that you have stated in your review.
Regards,
Debbie,
Blacks Online Review Team.
Had a great experience at blacks in…
Had a great experience at blacks in Cardiff bay. A young lady called amber really helped me pick out my perfect pair of walking shoes. She was very helpful and noligable. Will definitely shop there again.
December 29, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Thank you Sam for helping my husband…
Thank you Sam for helping my husband pick out a new pair of hiking boots. Excellent customer service :)
December 31, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
had a great experience and great help…
had a great experience and great help from a lovely young girl, amber helped me find exactly what i was looking for
December 29, 2022
Unprompted review
Reply from Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
All round great service
All round great service. Always welcomed with a smile and staff very helpful. Thanks
December 17, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
very good service
December 3, 2022
Reply from Blacks - Cardiff
Good Morning,
Thank you for giving us 4 stars rating.
We appreciate your feedback and we are pleased to know you received a good service from our team.
Hope you continue to shop with us.
Kind Regards
Kashmala
Blacks Online Review Team
Kayleigh - feedback
Kayleigh was so helpful today when I came in to buy items for my daughters D of E expedition. She gave me great advice and I left very happy with the purchases I’d made 👍
December 13, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service all round
Excellent service all round, thanks Kayleigh
December 13, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent.
Excellent customer service at the Cardiff branch. Had an extra 15% off an already cheaper boots compared to North Face. Will be returning on my next shopping trip.
December 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Helpful staff
Visited the store a few days back, was looking for a jacket as a present and the staff in store were very friendly and helpful. Luke helped me find exactly what I was looking for and was always happy to help with any questions I had about the product
November 24, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Very friendly service and gods stock at…
Very friendly service and gods stock at the right price
November 17, 2022
Reply from Blacks - Cardiff
Hello Mike,
Thank you for your great review.
I am pleased to hear you enjoyed your shopping experience.
I hope you continue shopping with us.
Thanks,
Lauren
Blacks Online Reviews Team.
Great service and relaxed atmosphere.
Purchased a pair of walking boots. Great service. Friendly relaxed staff member who served me clearly knew what she was talking about. 👍
November 12, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Fab staff and great service
Went in search of a new coat for winter. Kay and Ruth were both really helpful and attentive. Talked through the various options and best deals as well as the benefits of each highlighting the tech specs and guarantees. Great store, would come back again!
November 9, 2022
Unprompted review
Reply from Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A nice lady by the name of Ruth helped…
A nice lady by the name of Ruth helped me today. I found the perfect backpack and waterproof cover all for less than £19.00 I got a pleasant greating from two other staff members who were at the front of the store rearranging stock. Its a very nice laid out store items easy to find.
November 7, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
When to the the cardiff Bay store today…
Went to the the cardiff Bay store today to buy a jacket. Staff were so helpful and nice! Made my shoping experience less mundane and will shopping there again soon. Thank you staff @ cardiff bay branch 🙏
November 7, 2022
Unprompted review
Reply from Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great shop - well organised and great staff
The store is always really well presented and it is easy to find exactly what I wanted. The staff are very friendly and always welcome you when you come in and offer advice whilst also being knowledgeable about the products. I normally come in with the intention of buying one thing but somehow always end up with a few more things than intended. I love coming in here and use it for the majority of my outdoor needs.
November 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Found just what I needed and a very…
Found just what I needed and a very helpful member of staff to, Hannah.
November 6, 2022
Unprompted review
Reply from Blacks - Cardiff
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Fab staff. Ruth and Hannah
Ruth and Hannah in the Cardiff bay branch were ace. Supper helpful and friendly.
Had the right size shoes and a cup
November 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Ruth and scotty were great…
Ruth and scotty were great accommodating me and Sudo the dog, 5 stars
November 5, 2022
Unprompted review
Reply from Blacks - Cardiff
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
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