Blacks - Cardiff Reviews 333

I was at Black's Cardiff, assisted by William. Firstly, he answered the phone when I called. He was knowlegeable, helpfull and able to answer all questions I had. He helped me assemble a camp bed, just to see how it worked. He gave tips related to his personal experience with the products and went the extra mile.

Absolutely incredible customer service that made me and my two children feel welcome we purchased a pair of brasher boots that fit like glue XD ;)

Brilliant service and advice
Would recommend anyone visit

Came in to buy a backpack with my boyfriend as we are doing the coastal path including Beddgelert. The staff are fantastic very helpful and she helped me find the perfect backpack, we didn't feel rushed and we are very grateful for her taking the time to help us.

Excellent service from Rebecca. Thank you

Visited the store over the weekend and what a lovely experience! Jen served me on with a pair of boots and she was super knowledgeable. Great little shop.

Blacks Cardiff has friendly staff who know their products . Excellent for walking gear. Sign up for their email to get very good sale prices in advance

Had a great experience at Blacks Cardiff Bay. The team were really friendly and took the time to help me choose an Adhara 500, making sure I got the right setup for my festival trip. They also helped me figure out all the extra supplies and essentials I needed, which made the whole process much easier. Really helpful bunch, knowledgeable, and happy to answer questions without any pressure. Excellent customer service all round, would definitely recommend👍🏻

Great range of high quality products for every walker and campers needs! The staff are fantastic and will ensure you get what you are looking for! Will definitely be back.

Swapped trousers in store but couldn’t get coloured initially bought.

Bought a new umbrella today and was served by Becca, very very helpful and knowledgeable. Thanks for your help

Great little shop. Perfect for all your walking needs

Really pleased with my daughter’s new shoes. Becca came to help us find the right size and shoe for my daughter who went from dreading trying on shoes to loving the experience. Will be back again!

The staff are nothing but helpful everytime I visit! Would absolutely recommend this little shop to any walker, always got some great deals in store. Sophie was so knowledgable when serving me on footwear, and I was swayed to go from a pair of cheaper boots to a pair of merrells after she explained the benefits! Will be back again 👍👍

Not an ideal shoping experience!! Walked into store was greated by somone on the door pleasant enough.
Looking at body warmers of which a certain make/style you had 3 on the peg. Asking if you had anymore in a different size was met by whats there is there. ( no offer of ordering to store, or checking for other sizes. This was not a sale item/clearence or even black friday reduced stock so to say you hold 3 items in stock I dont exactly believe) how ever we move on i take my choosing item to the till. 1 person serving clearly doing some other task that I felt I had interrupted and caused a huge inconvenience to take my £110 purchase.
Do you want a bag
No thank you
Tap when your ready
And bundled me my new bodywarmer
That was the total engagement.
And carried on cleaning.
Not friendly, not smily and as I customer I genuinely felt I had interrupted far more important store cleaning duties.
If this wasn't a Christmas present I doubt I would of purchased.
Side note. Your store was extremely hot. To the point I witnessed 3 people
( 2 x seperate partys ) leave the store in my very short visit complaining to each other on how warm and uncomfortable it was to shop due to the heat instore.
Not recommend will not return to Cardiff branch certainly

Rebecca was outstanding. Brilliant customer service

We were able to enquire whether the store held a pair of particular men’s sandals in a particular size.
They did have - x2 pairs, and
Rebecca reserved them for us and we collected later in the day.
And they were in the Sale!

Customer service was excellent, 2 staff members went above and beyond to assist myself and my daughter with our purchase.

Found the item i want than went to pay and nobody on till
Staff on front door looked at me at one point and did nothing he was only staff on shop floor at this time
After waiting 10 mins I called down the shop floor to staff at front door is anybody service than out pop two staff from the back

I had the pleasure of being served by Ethan during a recent visit to Blacks, and I was genuinely impressed by the level of service he provided. From the moment I walked in, Ethan was welcoming, attentive, and ready to help without being pushy. He took the time to understand exactly what I needed, asked the right questions, and gave knowledgeable, honest advice about the products. His recommendations were spot-on, and he explained the differences between items clearly, helping me make a confident choice.
What stood out most was Ethan’s patience and genuine interest in making sure I left with the right gear—not just a sale. He created a relaxed and friendly shopping experience, and his professionalism really reflected well on the store.Thanks to Ethan, I’ll definitely be returning to Blacks for my future outdoor needs.