Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
Company replied
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See what reviewers are saying
Great experience at Blacks. The staff were really helpful. Qasim in particular went out of his way to help me find the right gear, took the time to explain the differences between a few options, and d... See more
Company replied
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... See more
Company replied
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, United Kingdom
- 02920 021658
4.8
Excellent
338 reviews
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Reply from Blacks - Cardiff
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Excellent service
Went in today to buy walking boots. Dylan served me. Extremely helpful regarding the footwear and patient while I decided which ones to buy.Very friendly and approachable. Thank you very much would deffo shop again.
December 26, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very pleased
Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various designs of boot which helped us to select the types that were most suited to our requirements. Dylan has a friendly and approachable manner. One pair that we chose was awaiting delivery instore, but we were able to order these directly from the till, saving us making another journey, and these should be with us within 3-4 days.
Update: delivery arrived in under 24 hours. Very satisfied customer
November 16, 2023
Unprompted review
Reply from Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
The most excellent service both instore…
The most excellent service both instore & online. Great customer service & support.
October 12, 2023
Reply from Blacks - Cardiff
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Cardiff Bay store - very helpful staff
Bec and Ethan at the Cardiff Bay store were great and a breath of fresh air after the terrible customer service experience I’d had by email with presumably Head Office.
I was expecting to have to leave my boots to be sent off for quality assessment but was instead offered a refund or exchange, so my expectations were exceeded by them at this store. Thank you!
October 15, 2023
Unprompted review
Reply from Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Rebecca Was Awesome
Rebecca was knowledgable, friendly and enthusiastic, she helped me get the correct equipment I needed and it was an enjoyable experience overall. Scott was also very friendly in serving me at the till. I recommend these people for top customer service.
September 23, 2023
Unprompted review
Reply from Blacks - Cardiff
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Great Customer Service
Great Selection of clothing, gear and footwear. Greeted by Scott who showed me which boots were appropriate for my hiking trip. He was knowledgeable and patient as I tried on various brands. I was able to use my Blue Light Discount and Hannah was more than happy to apply it for me! I was then thanked by Sam as I left. Great team and will be returning for more items in the future. Thank you all
September 9, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Dan's customer service in blacks Cardiff bay
I went into blacks in Cardiff bay retail park and was approached by a guy called Dan. I was there to pick up a parcel, I had taken a trolley with me as I do not drive, however the parcel was much to big to fit in and to heavy for me to carry. This is where Dan gave exceptional customer service ! I work in retail management myself and was truly amazed at Dan's customer service, he offered to drop my parcel to me as he could see I was stuck on how to get it home and I only live a few minutes away from the retail park but it was so heavy I could not have done it. He was pleasant,kind and helpful and delivered it to me in his lunch hour a credit to your company. Please pass on my thanks to him and to his line manager. One happy customer.
September 8, 2023
Unprompted review
Reply from Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Was waiting at the till for over 10…
Was waiting at the till for over 10 minutes really bad service & really rude from a blonde younger girl
August 26, 2023
Unprompted review
Reply from Blacks - Cardiff
Hello Emma,
Thank you for your review.
I am sorry to hear that you had to wait longer than expected and are not happy with the service you received.
If you would like further assistance with this matter, please contact onlinereviews@blacks.co.uk with the reference #TP40697 as the subject of the email.
Please include the reference along with your full name as well as any other details in the contents of the email so we can best investigate this for you.
Regards,
Saanyah,
Blacks online reviews team.
I returned a pair of boots as they had…
I returned a pair of boots as they had started leaking, with no hassle at all, I had an instead exchange which was great as I needed them ready for a hiking trip I had planned.
Bec was lovely to deal with, excellent customer service.
Thanks
August 27, 2023
Unprompted review
Reply from Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Becca was fantastic
Becca was fantastic went above and beyond to sort my issue… great customer experience thank you ….
August 18, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Really great offers available in August…
Really great offers available in August with sale prices in effect. Kayleigh was great at helping with sizing options.
August 8, 2023
Unprompted review
Reply from Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great and informative service by…
Great and informative service by kayleigh.
Thank you
July 29, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Ethan M has been brilliant when helping…
Ethan M has been brilliant when helping with my boats , would recommend!
July 27, 2023
Unprompted review
Reply from Blacks - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Luke was fantastic help in the store
Luke was fantastic help in the store! Thanks!
July 25, 2023
Unprompted review
Reply from Blacks - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Luke was extremely helpful
Luke was extremely helpful, directed us directly to what we needed and sorted us out within minutes of getting into the shop. Definitely recommend for camping gear and advice.
July 20, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Friendly helpful staff
Friendly helpful staff, especially Luke, sold me some good boots :)
July 20, 2023
Unprompted review
Reply from Blacks - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great customer support
Great customer support, helped me find the correct equipment I needed within my price range.
July 11, 2023
Unprompted review
Reply from Blacks - Cardiff
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
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