Smaller shop, but actually had better stock in than larger local Go Outdoors store. Extremely helpful & knowledgable store assistants. I was served by Mike who helped me select a pair of comfortable &... See more
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See what reviewers are saying
I received excellent customer service from the sales assistant in Blacks. He took the time to understand me and what I needed. I bought some Berghaus galactic boots that fit great. Thankyou
Company replied
Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pu... See more
Company replied
I recently made a purchase and the process at the till took a little longer than usual, as the employee was a trainee. I completely understand that everyone needs time to learn, so I was patient and... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Castleford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
32 Castleford Outlet Village, WF10 4FR, Castleford, United Kingdom
- 01977 802917
4.9
Excellent
453 reviews
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The staff
The staff, with a special mention to Liv and Charlotte, were more than friendly, very helpful and professional in their approach. A credit to your company.
April 28, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Cold stony faced staff
I went in to buy some new walking trousers and the range was great and I found what I wanted straight away so bought them and carried on shopping elsewhere. I then found the same trousers in craghoppers £10 cheaper so returned to Black's to return the more expensive pair. The assistant who served me didn't seem very happy I was now returning them and was very cold and barely spoke and had a face like thunder and when I turned to go and said bye I was met with silence. Black's staff are normally great but this person really let the side down.
April 28, 2023
Unprompted review
Reply from Blacks - Castleford
Hi Daniel,
Thank you for your review.
We appreciate your feedback and we are sorry for the experience in store.
If you require any further assistance please contact us at onlinereviews@blacks.co.uk quoting your review reference as the subject #TP32778 and provide your order number, full name, and billing address so we can assist you with this further.
We look forward to hearing from you.
Kind regards,
Irina,
Blacks Online Review Team.
Was helped by Liv
Was helped by Liv, the assistant manager today and was a very good experience. She knew her stuff, made sensible suggestions and was clearly not just interested in making the highest profit. Would definitely return. 5 ⭐️
April 27, 2023
Unprompted review
Reply from Blacks - Castleford
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I have been visiting this store for…
I have been visiting this store for some time now and have always found all the staff helpful and knowledgeable,Yesterdays visit was no exception as I purchased a pair of merrells and I was guided by the manager and very pleased with my purchase, thank you
April 23, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant customer service
The young lady in the shop went out of her way to make a sale by being incredibly helpful. Not content with finding me the fleece that I wanted, at a competitive price, she then went on to arrange home delivery, and to ask me about my affiliations with organisations: alighting upon the National Trust, I got a further discount.
This young lady is an absolute credit to Blacks.
April 6, 2023
Reply from Blacks - Castleford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great experience
Great experience. I was bought a Berghaus jacket (present) from our local store but needed to exchange for another size. They didn’t have my size in stock, so they checked online and ordered a replacement for me there and then. It was delivered to my home the next day. Perfect 👍
April 2, 2023
Reply from Blacks - Castleford
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Very helpful
Very helpful and gave good advice at walking boots and other dofe kit
April 12, 2023
Unprompted review
Reply from Blacks - Castleford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service From Mike
Excellent service From Mike! We buy all our walking shoes from Blacks Castleford and won't go anywhere else. The staff are knowledgeable and very friendly. Thank you!
April 10, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Mike was brilliant!
Mike went above and beyond in assisting me choose some new walking boots. He had so much knowledge and recommendations about the right fit for me, and helped me make the right choice. I even got some socks on his recommendation that I think are going to make my hikes so much easier. Thanks Mike!
April 8, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Helpful staff
Mike was great help advising on walking boots for what I needed, clearly very knowledgable and giving pros and cons of different options available. Also made us aware of various discounts and deals to help us get the best value on our purchases.
March 1, 2023
Unprompted review
Reply from Blacks - Castleford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Reply from Blacks - Castleford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Visited Blacks today and was served by Lottie…
Visited Blacks today and was served twice by Lottie,whose customer service was excellent.
Nothing was too much to ask and she was really helpful
Would highly recommend
March 19, 2023
Unprompted review
Reply from Blacks - Castleford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great service
Dave, Charlotte C and Liv were really helpful when discussing hiking boots. Very friendly too. Great prices
March 17, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Amazing customer service by Dave
Amazing customer service by Dave, he was extremely knowledgeable of synthetic downs and real down jackets. He was able to advise on what would be best for us and our requirements. Would 100% recommend this branch!
March 16, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service and assistant was very knowledgeable about the product.
March 17, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Castleford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Most helpful
Called in looking for Rab gilet, and was assisted by a young lady Charlotte, who was very helpful. As I didn't know my size she informed me that if my size was not in stock she would get me one sent to my house foc. Overall a great experience and a delightful young lady. Me male 79 year old.
March 14, 2023
Unprompted review
Reply from Blacks - Castleford
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service and knowledgeable advice…
Great service from Charlotte this evening at Blacks Junction 32, Glasshougton, excellent friendly and knowledgeable advice. Definitely recommend 👍🏼
March 13, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff,Charlotte C was extremely…
Helpful staff,Charlotte C was extremely helpful :)
March 13, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Dave was most helpful we bought a pair…
Dave was most helpful we bought a pair of walking shoes but he gave the best advice with fitting
March 11, 2023
Unprompted review
Reply from Blacks - Castleford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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