Smaller shop, but actually had better stock in than larger local Go Outdoors store. Extremely helpful & knowledgable store assistants. I was served by Mike who helped me select a pair of comfortable &... See more
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See what reviewers are saying
I received excellent customer service from the sales assistant in Blacks. He took the time to understand me and what I needed. I bought some Berghaus galactic boots that fit great. Thankyou
Company replied
Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pu... See more
Company replied
I recently made a purchase and the process at the till took a little longer than usual, as the employee was a trainee. I completely understand that everyone needs time to learn, so I was patient and... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Castleford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
32 Castleford Outlet Village, WF10 4FR, Castleford, United Kingdom
- 01977 802917
4.9
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff member that served me was…
The staff member that served me was really helpful although I knew what I wanted when I went into the shop he explained the other options available to me however I did purchase what I originally went in for.
July 7, 2023
Unprompted review
Reply from Blacks - Castleford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Brilliant service
Charlotte C was extremely helpful in making sure we got the perfect bag for travelling
July 6, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Thank you
Visited the Castleford store today with my partner, who bought a rab fleece. The shop staff ( Charlotte) were extremely helpful and explained the products durability and warranty which was really helpful. Also offered further NHS discount very happy with the product thanks !
July 4, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Shopping for various items for my sons…
Shopping for various items for my sons Duke of Edinburgh award expedition. Connor very helpful and advised best products to buy.
June 24, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Fabulous customer service
Called in blacks for a new hiking jacket which would withstand the elements for an upcoming Yorkshire 3 peaks challenge.
Narrowed down the field to 2 jackets before asking the employee on staff, Mike what he would pick for the event.
He gave really concise information about both of the jackets and explained where both would be useful as well as some handy tips about the jacket I ended up purchasing.
All in all great experience and will be back for new gear.
June 19, 2023
Unprompted review
Reply from Blacks - Castleford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Needed walking boots for both me and my…
Needed walking boots for both me and my wife. Charlotte in Blacks Junction 32 helped us with selection of model then size. We are both very experienced hill walkers and know what doesn’t work so we take time to choose carefully. Charlotte was very knowledgeable and at the same time very pleasant - trying more boots and sizes was not an issue for her.
We bought two pairs here and didn’t try other outlets close by because the service inspired confidence.
Thank you 😊
June 9, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Liv assisted me with the purchase of…
Liv assisted me with the purchase of walking boots. Really personable and helpful. Great service provided - thanks again Liv!
June 4, 2023
Unprompted review
Reply from Blacks - Castleford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Fantastic service from Mike at Castleford
Fantastic service from Mike in your Castleford shop today. He assisted me in buying some Merrell walking shoes for my awkward feet. He was knowledgable, patient and could not have been more helpful. Great service, thank you !!
May 31, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Very happy with our visit to the store…
Very happy with our visit to the store Dave & mick were very knowledgeable & friendly. A good range of stock .
May 27, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Very helpful staff
Michael was extremely friendly and helpful in helping to find me a new pair of walking boots. Great customer service
May 27, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff, very happy with the service. Thank you
May 27, 2023
Unprompted review
Reply from Blacks - Castleford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Amazing staff
Amazing staff, especially Dave. These people really understand their products and offer quality advise.
April 4, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great customer service
Went in for some new walking boots and Mike was very helpful and knowledgeable about what was on offer to help me make my mind up, thank you!
May 12, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service 🤩
Very friendly helpful sales assistants. The young lady went above and beyond to help me getting the correct OS map. She is a credit to the company. (Did not get name sorry)
Transaction was made at 17-51.
April 23, 2023
Reply from Blacks - Castleford
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Lottie was extremely helpful and…
Lottie was extremely helpful and certainly ensured we ended up with what we came in for. Thanks Lottie, lovely and refreshing to meet someone genuinely helpful.
May 9, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
10/10 customer service
Dave the store manager was extremely helpful on purchasing a walking rucksack! He was super knowledgeable and offered to even fit the bag once we had filled! The service was that good we ended up buying two! 10/10 customer service! Thanks Dave!
May 4, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The staff were amazing and helpful
The staff were amazing and helpful
A credit to your company
May 2, 2023
Reply from Blacks - Castleford
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
The coat I purchased was very good and…
The coat I purchased was very good and reasonable price. Staff were very helpful.
May 2, 2023
Reply from Blacks - Castleford
Hi Howden,
Thank you so much for the positive review.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Thanks
Rizwan,
Blacks Online Reviews Team.
Busy store, individual service
Extremely helpful, fetching and returning two times into stock room. Waiting to try on boots. Outstanding service. THANKS
April 30, 2023
Unprompted review
Reply from Blacks - Castleford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Just bought Merrell Moab walking shoes…
Just bought Merrell Moab walking shoes and was served by Liv who was very knowledgable and helpful, a very good experience…thank you Liv.
April 30, 2023
Unprompted review
Reply from Blacks - Castleford
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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