Blacks - Dundee Reviews 

398
TrustScore 5 out of 5

5.0

47-49 Commercial Street, DD1 3DG Dundee, GB


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Rated 5 out of 5 stars

Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different ou... See more

Company replied

Rated 4 out of 5 stars

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... See more

Company replied

Rated 5 out of 5 stars

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... See more

Company replied

Rated 3 out of 5 stars

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Dundee

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 47-49 Commercial Street, DD1 3DG, Dundee, United Kingdom

  • 01382 723424

5.0

Excellent

TrustScore 5 out of 5

398 reviews

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5.0

All reviews

(398)

3,127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Aolfe was first class, enthusiastic and helpful. Delighted with my purchase.

April 9, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

No and no

Aoife was pleasant, efficient and helpful. Very pleased with shopping at your store today.

Please note that your receipt does not contain the phrase "order number" it does have
"Trans" and "receipt"

April 9, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went to the Dundee store this morning…

Went to the Dundee store this morning looking for a backpack. Jony was very kind and helped me in choosing the right one for me. He was also very good in helping me with a women’s Blisco II Jacket. My size was not available in store, but he went through the trouble of ordering my size and colour online for me. Truly grateful for the overall service. Definitely recommend paying them a visit. Excellent customer service.

April 4, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent experience.

Excellent service. Craig very knowledgeable and helpful.

April 2, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Came in to get some new hiking boots…

Came in to get some new hiking boots for my husband and ended up getting a pair myself too (as I tried some on for fun and realised how badly my previous ones fit). Got help from Dylan to get shoes to try on and he was a great help, always nearby if we needed something but never imposing

April 1, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Great boots, great price, great service

They had the boots I was looking for in the right size, in store. Not everyone stocks many half-sizes. Helpfully assisted by Lisa. She checked if there was an online discount, which there was, and applied it. Very happy with my new Salamon Quests

March 26, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Visited the Dundee store today to get…

Visited the Dundee store today to get some hiking boots for myself and the boys. Lisa was so helpful and cheery. Thank you for the lovely experience.

March 27, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great local store with great service!!…

In our local Black's store in Dundee today .. to get my elderly father a fleece … and Lisa could have not been more helpful & friendly !! Great choice of products .. even better that a sale was on. Lisa allowed my dad plenty of time to make up his mind. Couldn’t recommend this store enough .. great service .. will be back .. thank you

March 21, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thank you Aoife for your knowledge

Thank you Aoife for your knowledge, personable manner and expertise. A great experience.

March 14, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good service

Received good customer service in the store. I had a specific request on buying boots and staff were very helpful, checked stock to make sure specific request available. I was served by Lisa but the other 2 staff were part of the overall service. Pleasant visit and happy with purchase.

March 6, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service and good availability of items

March 5, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly, patient and helpful staff

The store assistant Lisa was most patient and helpful. I am a tall person and my options for having clothing to fit a limited. Lisa spent time to look for sizes and gave me some varying alternatives in a very patient and informative manner. I would definitely recommend this store for good quality items and friendly and helpful staff.

February 29, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service and friendly staff.

Wanted a pair of hiking boots, the sales assistant, Lisa, was really helpful; she went and searched out a pair of the type I wanted from the store room, gave me plenty of time to try them on, and was pleasant and helpful throughout. I would recommend the store based on the great service I received.

January 19, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant shopping experience

Brilliant shopping experience, lovely staff x

February 5, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly

Lisa and colleagues were extremely helpful and friendly on our recent visit. Nothing was too much trouble.

February 2, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Got some great service and advice from…

Got some great service and advice from a cheerful Lisa in the store and went away with some splendid beginner hiking boots for my nephew - happy customer indeed.

January 23, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good experience Blacks Dundee great…

Good experience Blacks Dundee great help from Ewan to buy new footwear will definitely make another visit soon.

Happy Customer

January 23, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I had a great experience shopping in…

I had a great experience shopping in Blacks in Dundee. The gentleman Ewan, was very helpful, This person had a great knowledge of products available and was very patient when l was undecided on different products. 10/10 for me

January 8, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I was recommended Blacks by a family…

I was recommended Blacks by a family member. I was buying a pair of walking shoes and very unsure what I wanted. Getting the wrong shoe can be an expensive mistake. Not at Blacks. The lady who served me knew exactly what I wanted and was very knowledgeable. So glad I made my purchase and I will definitely return

January 5, 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Quality products ans service

The goods we have always bought from the shop in Dundee have always been of good quality.
The cost of items online were excellent as they had sale on Merrell footware.
Again great service quality goods arrived in two days.

December 17, 2023
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

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