Blacks - Jersey Reviews 

425
TrustScore 5 out of 5

4.8

29-31 King Street, JE2 4WF St Helier, Jersey, GB


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Rated 5 out of 5 stars

Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... See more

Company replied

Rated 5 out of 5 stars

Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... See more

Company replied

Rated 5 out of 5 stars

I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... See more

Company replied

Rated 4 out of 5 stars

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Jersey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom

  • 01539 760449

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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4.8

All reviews

(425)

3,225 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed with the staff namely…

Very impressed with the staff namely Anna and Kiona. Both were supportive and professional as they helped us find the right hiking boots ( Salomon) as we train for mountain summits in UK and Africa. Keep up the great customer service!

February 10, 2025
Unprompted review
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Reply from Blacks - Jersey

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Blacks - Jersey
From entering the shop i was greeted with a smile and hello, which is rare these days. Anna asked if i required help and provided me with answers to my questions in relation to Rab waterproofs. Anna also assisted with the purchase of Colombia fleece jackets. Great customer service from a knowledgeable friendly staff member.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I found the staff very helpful when I needed to find a new pair of shoes. Kiona and Nico where very helpful throughout my shopping experience. I will be gong back in future.

December 30, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was met by sussy who was very helpful…

Was met by sussy who was very helpful very friendly and she really knows your products very well would highly recommend to anyone and the quality of products are of very top quality thank you sussy very much steve

December 29, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very good service from a staff member

Very good service from a staff member, Kiona. She noticed I was looking a little lost and came straight over to help. She assisted me with finding the correct product for my needs and was very knowledgeable.

December 27, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Angie was a great I help me really fast…

Angie was a great I help me really fast and she asked me all the right questions and help me find the right socks for my brother

December 10, 2024
Unprompted review
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Reply from Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Big Thanks to Barbara for her kindness and advise .I recommended shoping there😍😍😍

November 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sussy

Sussy , was very nice and kind to us yesterday in the store.
Very warm welcome to us and our dog.
We prefer to spend money where we can all shop as a family. We ended up also buying lots of stuff on line .
Thanks for ur kindness and advice.
Many thanks 100 best customer service in jersey .

November 19, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

November 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent staff service

I recently popped into your st Helier, Jersey store to purchase some inflatable mattress for my party sleepover business.
Your staff couldn’t have been more helpful, not only checking in the storeroom for extra but allowing me to collect later on in the morning via the rear door.
Due to my experience I have regained my trust in your company having twice tried to purchase online only for both orders to be returned with no explanation.

November 8, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Angie was amazing

Angie was amazing, helped me get everything I needed for my winter trip to Sweden! 10/10 service (and Anna too!)

October 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

A five star experience all round.

I spent some time in Blacks Jersey buying hiking boots which is a new experience for me!
Anna was extremely knowledgeable about the products on offer and her patience with my indecisiveness was much appreciated.
I ended up with beautiful, extremely comfortable boots which are perfect for my needs.
A five star experience all round.

October 10, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent customer service at Blacks

Excellent customer service at Blacks - King Street, St Helier, Jersey Channel Islands. Both ladies were extremely helpful and friendly. Nothing was too much problem. My gear bought this afternoon fit well. Prices were sensible. Thank you to the team.

October 15, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very positive shoe experience at Blacks!

Visited Blacks today looking for hiking shoes, and am incredibly pleased with the experience. Angie, Anna and the team were all incredibly accommodating, patient and proactive with offering the best solution to my needs.

Angie in particular from the team offered well founded suggestions for different shoes and made the process stress-free; even explaining past customer feedback to ensure needs were met to the best solution.

They even very kindly added an additional discount onto the final bill after trying out some clothing. Would definitely recommend visiting!

October 12, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was served and helped by Anna and Angie…

Was served and helped by Anna and Angie (might be misspelt!). They were extremely helpful, polite, knowledgeable and very kind! They were exactly the same to the previous customer! Great staff!

October 2, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Been out shopping on Saturday and…

Been out shopping on Saturday and decided to buy myself a pair of Salomon track shoes. Nicola and Barbara were more than helpful and they both went above and beyond so that I ended with a great shopping experience! Well done girls, you are such a wonderful team down at Blacks! Thank you, Alex

September 28, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sussy was on it from the start

Sussy was on it from the start. She quickly grasped what I was looking for and was very helpful throughout. A great experience m buying shoes.

September 18, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Rated 5 out of 5 stars

Great range of walking shoes and boots and excellent customer service …

Great range of walking shoes and boots available . Anna , who served me, was knowledgeable about the products and endlessly patient finding the best footwear for me .

September 4, 2024
Unprompted review
Blacks - Jersey logo

Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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