Blacks - Jersey Reviews 

425
TrustScore 5 out of 5

4.8

29-31 King Street, JE2 4WF St Helier, Jersey, GB


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Rated 5 out of 5 stars

Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... See more

Company replied

Rated 5 out of 5 stars

Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... See more

Company replied

Rated 5 out of 5 stars

I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... See more

Company replied

Rated 4 out of 5 stars

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Jersey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom

  • 01539 760449

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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4.8

All reviews

(425)

3,225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sussy was fantastic

Sussy was fantastic, she had the best customer service I've had in a long time, super attentive and showed me exactly what I was looking for and super patient with me, I had already been to the store about 3 times trying to choose the sneakers I wanted and with Sussy it was so easy, as she advised me on the best shoes for what I wanted.

September 10, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good service Blacks Jersey

Visited Jersey Blacks. Really helpful assistant called Sussy gave us great service. We purchased a waterproof jacket for my husband. Much better quality at a reasonable cost compared to one of its competitors

September 7, 2024
Unprompted review
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Reply from Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lovely Experience

Visited Blacks, St. Helier Jersey today 9/9/24

Anna served me, she was busy with a customer but acknowledged I was waiting and said she wouldn't be a minute, always a nice thing to say when it's so busy. I was trying on walking boots and she said it wasn't a problem checking to see if they had my size in several styles. We chatted and laughed about walking but noticed she kept an eye out to see if anyone else needed help. Overall a lovely experience and I was hoping the boots fit me because I wanted to buy them from her and her shop. They fit and I got them at a bargain price. Thanks Anna. Jackie from Preston Lancashire

September 9, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Experience (Anna)

Anna helped me pick the correct pair of hiking trousers for my trip to Iceland 🇮🇸 absolutely excellent customer experience

September 4, 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

What a wonderful stuff Blacks has

What a wonderful stuff Blacks has. Nico is absolutely gorgeous with her help and dedication to her clients.
Thank you Blacks

September 4, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service from Anna…

Fantastic customer service from Anna and Angi when buying a roll matt. Helped me decide quickly and professionally

September 3, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Outstanding Customer Service

I was just in Blacks to buy a couple t-shirts and the customer service was outstanding. I was served by Nicola who was extremely patient and kind and helped me find what I was looking for. Overall I had a great time and would recommend.

August 30, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Walking Boots

Walking Boots - Angie helped me with a pair of walking boots. I am a size 5 ladies and asked there were any suitable 5 in the kids sale range. She went out of her way to find me exactly what I needed, courteous, pleasant, helpful, knowledgeable of products and stocks. Excellent sturdy, waterproof boots and the price was also very pleasant. Thank you Blacks.

August 19, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Useful advice from sussy when choosing…

Useful advice from sussy when choosing a new waterproof,v thanks

August 20, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent guidance on 2 clothing items…

Excellent guidance on 2 clothing items I've never bought before. Very pleased with advice and service from Angie.

August 19, 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service from Angie

Great customer service from Angie, she helped me find the right pair of new walking boots.
Really helpful, friendly and patient!

August 9, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Angie was absolutely fantastic and so…

Angie was absolutely fantastic and so helpful. Blacks are lucky to have her!

August 12, 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Employee to the rescue!

I came into the shop to buy some shoes for a long hiking journey and had great costumer service from Susana. The shoes have lasted me a long time and were comfortable all the way through the entire journey. Thank you so much to Susana.

July 20, 2024
Unprompted review
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Reply from Blacks - Jersey

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Rated 1 out of 5 stars

Staff is slow and rude and looks like…

Staff is slow and rude and looks like they don’t want to interact with us. Keep rolling their eyes

August 7, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

I came in to look for a tent for a…

I came in to look for a tent for a festival and had great help from an employee called Amgie who helped me find the perfect tent for me. Great service, thank you

August 6, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Good customer service

Hi Anna,

I just wanted to thank you for your help at Blacks. Your assistance in finding the perfect raincoat was invaluable. I appreciate your expertise and patience.

Thanks again!

July 23, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Kiona amazing service

Kiona amazing service
Thank you

July 13, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Anna and Angi

Anna and Angi, went over and beyond with their help today. I was looking for an air tent so they showed me the options and what they had in stock. Even bringing the tents down to show me.
Extremely helpful.

July 8, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Angie

Angie, was extremely helpful in getting me the right walking boots for me.

June 12, 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service and choice

Great service and choice

Sussy was patient and informed and helped me make a great decision

June 7, 2024
Unprompted review
Blacks - Jersey logo

Reply from Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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