Blacks - Lincoln Reviews 

345
TrustScore 5 out of 5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Rated 5 out of 5 stars

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more

Company replied

Rated 5 out of 5 stars

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more

Company replied

Rated 2 out of 5 stars

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more

Company replied

Rated 5 out of 5 stars

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom

  • 01522 305730

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

3,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Shopping for some new walking boots. Logan was really helpful and knowledgeable.

October 8, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly staff, good product range

Great selection of products in the Lincoln store, picked up a nice fleece for working in the winter. Very friendly and helpful staff.

October 8, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful and practical advice by Will

Very helpful and practical advice by Will and his colleagues at Lincoln 091 - and a good product at a good price (Jaguar trainers)

September 27, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Professional service, good quality clothing, very reasonable prices & dog friendly!

I’m not often moved to write reviews such as this, but our experience at Blacks yesterday warrants that this be done. We visited the Lincoln store yesterday to stock up on some warm/waterproof clothing for an upcoming trip to Snowdonia. We found everything we needed, at very reasonable prices for such good quality items. The gentleman that served us (Stuart) was excellent to deal with. He was very knowledgeable about the products that we had questions about, but didn’t pester us which made it as good a shopping experience as it could be. Another associate even brought our dogs a wee treat which they greatly appreciated, we’re loving the dog friendliness vibe in Lincoln just as an aside, and Blacks was brilliant in this respect also. And to top it all off with a cherry we even received a £40 discount as a result of our National Trust membership! Will definitely be heading back to Blacks first for any future outdoor clothing requirements.

September 26, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. I was directed to Sam who was very knowledgeable and gave me good advice on buying a new pair of walking boots

September 23, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lincoln store doing a great job.

Great help from Logan to find a set of new boots, knowledgeable and friendly service. Definitely recommended.

September 16, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rucksack

Guy upstairs, good advice on a commuter/cyclist rucksack. Thanks!

September 6, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Indiana

Indiana was very helpful in assisting me to buy merrell shoes

September 2, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Logan at Lincoln store

Logan at the Lincoln store was brilliant. I was looking for some new hiking boots and he was great, lots of knowledge on different boots, didn’t mind when I tried on lots of different pairs! An asset to the team!

August 31, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Tom the assistant working in the shoe…

Tom the assistant working in the shoe department was fantastic. Helpful, knowledgeable and professional. Nothing was too much trouble. Made me feel as if finding a suitable pair of walking shoes was his priority. Great service.

August 19, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff

They had the waterproof jacket in stock that I’ve had my eye on for a while AND some shorts that I already owned but had been looking for to buy a second pair.

There was a male member of staff who unlocked a changing room for me and another who replaced the hangers nicely on the clothing I’d tried on. That will be why the store is so tidy!

My husband asked if the jacket could be price matched as it was available for a few quid less in another store. This was done absolutely with no fuss for which I was really grateful for.

Also had a lovely and funny chat with Becky on the checkout.

Will be in Lincoln a bit more often in the near future and will certainly visit this store again.

August 11, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lincoln branch

Lincoln branch: The assistant upstairs was amazingly helpful and new his stuff about camping gear and walking shoes. We found lots of useful gadgets that I didn't know I needed!

August 8, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

First class shopping experience both in store and online

Placed a order with Black’ s the site was easy to access and use, product description spot on , I received my order within four days, excellent customer service, used online after my first visit to the Lincoln store. The staff in store also provided excellent service, they were polite, friendly and helpful. In all shopping online and in store at Black’s it was a first class experience and will continue to use Black’s, fantastic service.

July 18, 2023
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 4 out of 5 stars

Sam from the Lincoln store.

Sam the sales advisor was very helpful, nothing was to much trouble as we where a pain. Trying different footwear styles sizes, but my wife bought a pair and I did. Many thanks to blacks..... 😊👍

July 19, 2023
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello Lewis,

Thank you for taking the time to leave a review.

It's great to hear that on your visit to our Lincoln store you received much help and assistance from Sam while shopping for some new footwear.

We look forward to having you shop with us again soon.

Emma,
Blacks Online Review Team.

Rated 5 out of 5 stars

Staff very helpful.

Had to change due to size.Shop assistant very friendly and reordered to exchange only took a few days so speedy delivery back to store.

July 28, 2023
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Buying walking shoes

Buying walking shoes, helpful unpressured service. Jess was friendly and efficient. Would shop here again.

July 27, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Bought some shoes from Blacks in…

Bought some shoes from Blacks in Lincoln. Staff were very nice and friendly. Chelsea was very patient and helpful in getting us sorted out. Thankyou Chelsea 🙂

July 24, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very good service

Very good service. Friendly and knowledgeable staff especially Natalia.

July 21, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Super staff member

A very lovely gentleman named Tom helped me today. I was looking for sleeping bags, and have never gone camping before, so I had no idea what I needed. Tom was kind enough to recommend some perfect products, and I walked away very satisfied with my purchase. Thank you, Tom.

July 13, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service and advice from Natalia

Great service and advice from Natalia. & Alex. Thank you

July 7, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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