Blacks - Lincoln Reviews 344

Swift delivery, great service - Blacks Lincoln.

Jenny was really helpful and lovely during my visit. She ensured I had all the knowledge I needed for my camping trip! Thank-you Jenny!

Excellent service. Smart polite knowledgeable assistant, happy to converse but not pushy. Good product (Merrell) at reasonable price. Thanks.

My wife and I needed new footwear and decided to go to blacks. It was early Sunday morning, Blacks had a large range of models of shoes but Simon (Trav)went out of his way to help us. He is very knowledgeable which helped a lot for my wife to select the correct pair.

Bought from this shop many times,the items are always top quality,and the staff are so friendly and helpful and the prices are reasonable too.A great range of items to select from.

Having browse around shop, from sale on, upon leaving the store I slipped on wet floor, no assistance from staff, grazing knee & tearing trousers. Complaining to Manager (Natalia) of this, offering sympathy & understanding giving me discount on new pair of combat trousers. The completing accident form (on tablet) for me. This was excellent service & compassionate to do this.

Lovely products … shame about the staff
On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited!
Three members of store staff stood by the door way chatting about what they would buy with their discount is not a welcoming environment for a shopper .
Then, when I had my selection there was no anticipation of my needs so I had to wait for one of the three to come over and take my money .
Disappointing. Wish I’d gone on line to shop, at least I would not be made to feel that I was an inconvenience!

I received fabulous customer service yesterday at Lincoln when purchasing some walking boots. The young man who attended to me was friendly, helpful and professional. It would be hard to find such great service elsewhere. Thank you!

Jess helped us exchange a coat, she was lovely, a little gem. Very friendly polite and professional.

The helpfulness, advice and understanding of the brilliant Jenny. Jenny put my nervous, first-time backpacking daughter at ease and gave excellent advice.

Dropped into Blacks for some new walking shoes where I found a good selection on offer. Excellent customer service from William. Would definitely recommend.

Visited yesterday and were looked after by Tom & Sam. Great service, sound advice & very patient as it took me a while to decide! Thank you ☺️

I went into Blacks in Lincoln today and I found all the staff extremely helpful and friendly. I spoke with the first young lady who greeted me & was very kindly directed upstairs to Emma (I hope that was her name). This young lady was extremely friendly and very helpful & knowledgeable. It didn’t take me long to find some walking shoes suitable for me. There was no rush, no sales pattern pressure, just very useful knowledge about the types of walking shoes available etc. Great advice etc Thank you 🙏

Great service at Blacks in Lincoln. Got a new pair of boots, and Tom provided knowledgeable support for this purchase.
As always the staff at Blacks provide excellent support particularly relating to footwear.

Excellent service from Jess

We received excellent service, very knowledgeable and professional staff (Jenny and Jess). Most notably is the very well laid out store (in Lincoln).

Really helpful staff - The extremely knowledgeable Jenny talked me through bags and shoes I needed for an upcoming camping trip with my beautiful Mrs. Safe to say a super happy customer with some super good kit! Thankyou Jenny, you’re a credit to the store!

Today I was served by Nicole at the Lincoln store. I was buying hiking boots for my son. Nicole was polite and informative. It was a pleasure to be served by Nicole and I'd certainly recommend the Lincoln store.

Outstanding customer service. The original item was still new but it was actually faulty. I was given a replacement without any fuss - I had a pic of the transaction but no receipt so I'm really pleased and very grateful that it was sorted so easily. Thank you!