Blacks - Lincoln Reviews 

345
TrustScore 5 out of 5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Rated 5 out of 5 stars

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more

Company replied

Rated 5 out of 5 stars

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more

Company replied

Rated 2 out of 5 stars

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more

Company replied

Rated 5 out of 5 stars

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom

  • 01522 305730

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

3,270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Today I was served by Nicole at the…

Today I was served by Nicole at the Lincoln store. I was buying hiking boots for my son. Nicole was polite and informative. It was a pleasure to be served by Nicole and I'd certainly recommend the Lincoln store.

August 5, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. The original item was still new but it was actually faulty. I was given a replacement without any fuss - I had a pic of the transaction but no receipt so I'm really pleased and very grateful that it was sorted so easily. Thank you!

July 7, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing service

Amazing service, very helpful and friendly. Highly recommend!

June 6, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer experience

Came in for a new rucksack as my 65l was too small, was served by a lady called Jenny. She was super helpful and shared some of her own experiences which helped choose the new bag. All in all very happy with my purchase and experience. Jenny was a credit to your team!

June 6, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very knowledgeable staff

Was looking for walking shoes but have issues with achilles tendons and was helped by a very knowledgeable lady called Jess. It makes a refreshing change to find a shop with someone who knew her stuff on the products and was able to provide some good advice on what to get. Thanks Jess

May 31, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good value and great service from William.

We’ve been looking for an air tent at a good price all season so really pleased to find the Eurohike Air 400 on offer in Blacks in Lincoln City Centre
And particularly pleased to be served by William who very kindly offered to carry it back to my car on the Brayford. Thank you William

May 14, 2025
Unprompted review
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Reply from Blacks - Lincoln

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Rated 4 out of 5 stars

Will

Will, helped with my purchase of Merrell walking shoes,and had a good understanding of the product

April 15, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful

April 8, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 1 out of 5 stars

Ordered Campervan awning the 24 hours…

Ordered Campervan awning the 24 hours later to be told you have not got any stock.Not happy at all

March 6, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent, positive, helpful service while buying shoelaces from William

February 19, 2025
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks lincoln

The lady called Jess in Lincoln was lovely very helpful she knew what I needed gave me some options

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Walking boots

Recently visited the Lincoln store to purchase walking boots for our children for DofE. Tom was excellent, very patient and knowledgeable. After spending almost an hour trying on various boots, we came away with suitably fitting boots for our boys.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice

I was introduced to Tom in the footwear department. I had an idea of what I wanted and he was very helpful. He guided me to the correct brand for a more suitable fit for my wider feet (Merrell Moab 3). I have been wearing them for a week now for a charity walk I am doing. Safe to say they are superb. Top marks Tom

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Was looking for some gloves and Natalia…

Was looking for some gloves and Natalia gave me some very good recommendations.

Nice and friendly environment and a great service all round

November 27, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

***** star service

Great service thanks ordered a isle of wight map and was a speedy delivery excellent 👌

November 21, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

I went in for some shoes today and was served by jenny, she was very knowledgeable and helped me find the perfect pair 😁

November 5, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff

My brother and I visited the Lincoln store. There was a young lady working upstairs and she did a fantastic job helping me choose a pair of shoes. She was super patient and had lots of useful details and advice to share. I didn’t catch her name.

October 27, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Staff

The staff team at Lincoln Blacks were fantastic at their jobs. I was served by Nicole and Logan and they helped me fullfil my every need!

October 20, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

This store has a great product range

This store has a great product range, the prices are always very competitive. Last of all the staff are very friendly and professional.

October 4, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

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