Blacks - Lincoln Reviews 

345
TrustScore 5 out of 5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Rated 5 out of 5 stars

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more

Company replied

Rated 5 out of 5 stars

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more

Company replied

Rated 2 out of 5 stars

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more

Company replied

Rated 5 out of 5 stars

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom

  • 01522 305730

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

3,332 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Store

Great Store, always helpful and today was no exception.
We were served by William Knight, looking for some wide fitting walking shoes. William had a good knowledge and, a very likeable personality, displaying great listening, and understanding skills.
We came away with exactly what we needed and, part way through the transaction, spoke with the Store Manager(ess) (who's name we missed) who was very accommodating and it was clear that this working vibe ran throughout the store.
You will not go wrong with the knowledge, and service offered by Blacks of Lincoln, Thank You......

September 26, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Walking Boots

I wanted a pair of boots for weekend walking trips. Sam and Tom were very knowledgeable and helpful in guiding me through the pros and cons of the different makes and styles. With their advice I bought a pair of Scarpa walking boots with a pair Sorbothane insoles.

September 5, 2024
Unprompted review
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Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went into branch

Went into branch. Very helpful and knowledgeable staff

September 15, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Tom gave good and cheerful service

Tom gave good and cheerful service. Thank you.

September 5, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service from Tom helping me to…

Great service from Tom helping me to choose walking boots and walking stick.

August 27, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks Lincoln

Really helpful service from Tom when searching for lightweight, waterproof walking boots.

August 28, 2024
Unprompted review
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Reply from Blacks - Lincoln

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Tom was great

Tom was helpful, patient and professional. Great service.
Alan

August 14, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service from Sam upstairs

Great service from Sam upstairs

Ralf

August 12, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Tom was was very professional

Tom was was very helpful, patient, polite and professional. Got 4 different boots out for me in two sizes and assisted me to choose right size, shape and material for my feet and my hiking needs. AI can never replace kindness of a human. Thank you. I'll be definitely coming back!

August 10, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff. Good product at competitive price.

July 25, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great personal expert service ensuring…

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing was too much trouble & his expert advice was very much appreciated. Excellent service Tom thank you .

July 10, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Delightful staff

Delightful staff, really helpful and engaging. The range and price of items is great.

June 19, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

Tom was really helpful and knowledgeable about the fit of the different shoes. He engaged us in appropriate conversation and was very pleasant.

July 3, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service professionally delivered

Had to buy a pair of walking shoes due going away in a few days and premature failure of another pair which were v expensive.
Tom was a great help in sorting me out with new shoes and very professional. Would definitely recommend this branch.

July 1, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Great choice and customer service!

Fantastic service from Michael who helped me to pick the perfect shoe for me and was patient, cheerful and professional throughout (despite me making him run to the back for new sizes 1000 times!)
Thoroughly recommend this store particularly if, like me, you're not 100% sure on everything outdoors.

June 27, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

I visited the Lincoln branch today

I visited the Lincoln branch today. Michael was patient, knowledgeable and kind when he helped me to choose a new backpack. Nothing was too much trouble and I felt confident in my eventual choice.

June 21, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from Michael

Excellent service from Michael. Helpful, knowledgeable, friendly yet professional. A refreshing change in a time when service appears to be a dirty word. Helped me refine my choice of footwear and I walked away a happy Hector. Recommend Blacks Lincoln for choice.

June 14, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Michael was excellent at helping me to…

Michael was excellent at helping me to buy the correct footwear. I had almost given up on being able to purchase a pair of walking shoes after trying other outlets where the attitude was more or less take what we have, not what would be best for me. A refreshing change of attitude delivered with humour!

June 7, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Incredible assistance!

With a trip up ben Nevis planned for August, and knowing I'm not massively experienced at climbing I needed a lot of help getting the right gear for the trip, luckily one of your amazing workers Jess kindly took me through all the necessary things I would need for the journey and and detailed why each piece is good, which gave me a clear understanding of what to get!! Would absolutely recommend her assistance to anyone looking to go on a hike!

June 8, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

June 1, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

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