Blacks - Lincoln Reviews 

345
TrustScore 5 out of 5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Rated 5 out of 5 stars

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more

Company replied

Rated 5 out of 5 stars

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more

Company replied

Rated 2 out of 5 stars

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more

Company replied

Rated 5 out of 5 stars

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom

  • 01522 305730

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

3,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With Michael's help I have found the…

With Michael's help I have found the most comfortable shoes for my wide feet. Thank you so much!

May 24, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Free glasses case!

Popped in to look at the sale and was offered a free glasses case for this review!!
Great staff/store and will be returning for all my hiking needs!!

May 24, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Such great Staff!

Michael was so helpful this morning: really knowledgeable about the products and happy spend time with me to find the right item for my needs. Such nice staff!

May 17, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great prices and a good array of all…

Great prices and a good array of all the right products

May 11, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing

Jenny was so polite and gave amazing customer service.

May 4, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

The young lad who helped me was so…

The young lad who helped me was so patient and kind! He got me so many pairs of shoes bless him! Unfortunately it doesn’t say his name on the receipt (clerk 10 does that help?) but he had long hair and was young and deserves a shout out for being so helpful!

April 27, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fantastic team!

The team here is great! The store looks fantastic and everyone was so lovely. Special shout out to Jessica who was brilliant! Answered all my questions and was especially patient with me despite my 101 questions. Will definitely be coming back!

April 23, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service

Wow! Outstanding service. I had an issue with a jacket that had already been exchanged once but I had not retained the replacement receipt. The original purchase was just over a year ago but Natalia and her Manager agreed immediately to replace the jacket again. I cannot express how happy I am with this level of service. Thank you so much.

April 25, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Jenny at Blacks Lincoln really knew her stuff re walking shoes. She gave me excellent advice without being pushy while serving other customers at the same time all by herself! I feel very pleased with my purchase. Thanks Jenny. Very patient and well trained

April 24, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great Service!

The young lady who dealt with my purchase in the Lincoln branch was extremely helpful and made my experience absolutely painless!

April 13, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent advice and support buying…

Excellent advice and support buying walking shoes today.

April 9, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great company used for years

Great company used for years, staff always helpful. Michael found something to fit my needs and description very quickly all staff were very friendly.

April 4, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Rated 5 out of 5 stars

Lovely and attentive staff

Such wonderful staff, so friendly, made my experience so hassle free! Special shout out to Jenny and Natalia for being so accommodating and helping me pick a suitable backpack for my travels, would 100% come back for their service alone!

April 6, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I went in looking for a small…

I went in looking for a small lightweight backpack that didn’t cost too much. The staff downstairs were very helpful and directed me upstairs where the male assistant was so attentive and knowledgeable. I told him I wanted something good but cheap as I may go trekking once and it would end up thrown into the under stairs cupboard. I didn’t really expect to find anything but he showed me 2 examples, I settled on one and couldn’t believe it was only £6 and there was another 10% off that day too. Definitely the best service, choice and prices.
Thankyou

March 29, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Walking Shoes

Bought a pair of Merrel walking shoes, Michael the sales assistant was very informative and helpful, and patient! Must of tried at least 10 pairs on before I got the ‘love at first fit’ pair.

March 29, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Outstanding service

The staff were extremely helpful in helping me find everything on my list all looking at the list i had made with very specific items, going off to find them and bringing them to the counter for me to double check, followed by everything that was not able to be found in store, ordering it from their system right there and then delivered to my door, even arrived the very next day.

Absolutely outstanding service and 100% recommend for people both new to and experienced with the great outdoors

March 7, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

Great service today from Blacks Lincoln. I was served by Seb who answered all of my questions and was most helpful. I Went in for some shoe’s and came out knowing all I needed to know about a future trip I have planned. Amazing!

February 28, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful staff.

February 9, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lincoln Blacks Good Customer service

After searching many stores for Merrell shoes in my size it has proved to be difficult as the latest models seem to have narrow toe boxes. In the Lincoln branch today the assistant who served me went up and beyond the normal and was patient, helpful and deserves a pat on the back. I didn’t get his name but he was shown as Assistant 8 on the receipt. Well done, Happy purchase!

February 9, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

customer service

natalia was very helpful and attentive, thank you so much!

February 1, 2024
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

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