My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more
Company replied
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My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more
Company replied
Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more
Company replied
Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more
Company replied
Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more
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233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom
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With Michael's help I have found the most comfortable shoes for my wide feet. Thank you so much!

Reply from Blacks - Lincoln
Popped in to look at the sale and was offered a free glasses case for this review!!
Great staff/store and will be returning for all my hiking needs!!

Reply from Blacks - Lincoln
Michael was so helpful this morning: really knowledgeable about the products and happy spend time with me to find the right item for my needs. Such nice staff!

Reply from Blacks - Lincoln
Great prices and a good array of all the right products

Reply from Blacks - Lincoln

Reply from Blacks - Lincoln
The young lad who helped me was so patient and kind! He got me so many pairs of shoes bless him! Unfortunately it doesn’t say his name on the receipt (clerk 10 does that help?) but he had long hair and was young and deserves a shout out for being so helpful!

Reply from Blacks - Lincoln
The team here is great! The store looks fantastic and everyone was so lovely. Special shout out to Jessica who was brilliant! Answered all my questions and was especially patient with me despite my 101 questions. Will definitely be coming back!

Reply from Blacks - Lincoln
Wow! Outstanding service. I had an issue with a jacket that had already been exchanged once but I had not retained the replacement receipt. The original purchase was just over a year ago but Natalia and her Manager agreed immediately to replace the jacket again. I cannot express how happy I am with this level of service. Thank you so much.

Reply from Blacks - Lincoln
Jenny at Blacks Lincoln really knew her stuff re walking shoes. She gave me excellent advice without being pushy while serving other customers at the same time all by herself! I feel very pleased with my purchase. Thanks Jenny. Very patient and well trained

Reply from Blacks - Lincoln
The young lady who dealt with my purchase in the Lincoln branch was extremely helpful and made my experience absolutely painless!

Reply from Blacks - Lincoln
Excellent advice and support buying walking shoes today.

Reply from Blacks - Lincoln
Great company used for years, staff always helpful. Michael found something to fit my needs and description very quickly all staff were very friendly.

Reply from Blacks - Lincoln
Such wonderful staff, so friendly, made my experience so hassle free! Special shout out to Jenny and Natalia for being so accommodating and helping me pick a suitable backpack for my travels, would 100% come back for their service alone!

Reply from Blacks - Lincoln
I went in looking for a small lightweight backpack that didn’t cost too much. The staff downstairs were very helpful and directed me upstairs where the male assistant was so attentive and knowledgeable. I told him I wanted something good but cheap as I may go trekking once and it would end up thrown into the under stairs cupboard. I didn’t really expect to find anything but he showed me 2 examples, I settled on one and couldn’t believe it was only £6 and there was another 10% off that day too. Definitely the best service, choice and prices.
Thankyou

Reply from Blacks - Lincoln
Bought a pair of Merrel walking shoes, Michael the sales assistant was very informative and helpful, and patient! Must of tried at least 10 pairs on before I got the ‘love at first fit’ pair.

Reply from Blacks - Lincoln
The staff were extremely helpful in helping me find everything on my list all looking at the list i had made with very specific items, going off to find them and bringing them to the counter for me to double check, followed by everything that was not able to be found in store, ordering it from their system right there and then delivered to my door, even arrived the very next day.
Absolutely outstanding service and 100% recommend for people both new to and experienced with the great outdoors

Reply from Blacks - Lincoln
Great service today from Blacks Lincoln. I was served by Seb who answered all of my questions and was most helpful. I Went in for some shoe’s and came out knowing all I needed to know about a future trip I have planned. Amazing!

Reply from Blacks - Lincoln
After searching many stores for Merrell shoes in my size it has proved to be difficult as the latest models seem to have narrow toe boxes. In the Lincoln branch today the assistant who served me went up and beyond the normal and was patient, helpful and deserves a pat on the back. I didn’t get his name but he was shown as Assistant 8 on the receipt. Well done, Happy purchase!

Reply from Blacks - Lincoln
natalia was very helpful and attentive, thank you so much!

Reply from Blacks - Lincoln
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