I had to travel 10 miles just to return this coat. When I've bought it online for over £190 and got free delivery 📦 but when I called Blacks customer service to ask for refund they said okay and I... See more
Company replied
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Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was... See more
Company replied
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pa... See more
Company replied
We were served by Phillip and he was so helpful and knowledgeable about walking boots whilst being amiable and witty. I did not feel pushed into purchasing but I am very pleased with the boots I boug... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - London Tottenham Court
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
248 Tottenham Court Road, W1T 7QZ, Tottenham, United Kingdom
- 02037 577299
4.8
Excellent
609 reviews
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Walking shoes Wasn’t sure which walking shoes I…
Wasn’t sure which walking shoes I wanted, Phillip was patient and went the extra mile. Great customer service, unfortunately this is rare to find these days.
Much appreciated. Thank you.
November 18, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Buying hiking boots is really difficult…
Buying hiking boots is really difficult but Samuel in Blacks, Tottenham Court road was super helpful. Amazingly he actually knows what he’s talking about and what he’s selling- pleased with my Scarpa boots!
November 18, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great energy and team was all genuine
Great energy and team was all genuine, helping when had lots of stuff to get. Philip who served me at the till was really helpful. Nice vibes
November 11, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Customer Service
My service was by Priam and Lily. They both were friendly, efficient and knowledgable.
Very saticefied.
November 16, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service form Phillip
Was kindly offered some help by Phillip while I was struggling to locate some items earlier this week. He went out of his way to help me from start to finish and was very pleasant while doing it. Thank you!
November 14, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Went into blacks on Tottenham court to…
Went into blacks on Tottenham court to buy a down jacket , spoke to phill about the different brands and recommendations ,very helpful and informative and he had sense of humour, which is rare these days ended up buying a rab jacket ,
November 14, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
zaineb was so helpful and helped me…
zaineb was so helpful and helped me find the perfect boots for my hiking trip !
November 14, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Best shop spot for mountaineering
Friendly, skilled staff and managers specially Maj, you just can’t feel lost making your choices as there is a lot of good gears, équipements and outfits, everything went smooth and easy thanks to the satff once again.
November 12, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service, good fun!
Great service from three staff members who offered advice, helped with choice, and made the whole shopping experience enjoyable.
November 11, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Exceptional customer service
Great customer service. Very professional and helpful advise. Big thank you for Philip for his exceptional help.
November 12, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great response from first phone call to…
Great response from first phone call to visiting shop. To advice and purchases. Thank you.
November 12, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service from Mo
October 30, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great experience
The shop didn’t have the 30L backpack I wanted in stock but volunteered to order it for me and have it delivered free of charge in a few days. Mo was professional, friendly and helpful 👍🏽.
November 11, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Tamz was really helpful with showing and advising me about different walking boots.
There was a reasonable selection of walking boots and Tamz was extremely helpful
October 27, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Buying Boots at Blacks
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pair of walking boots at a very good price
November 10, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - London Tottenham Court
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Reply from Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Phillip and Andrew stole the show with…
Phillip and Andrew stole the show with their perfect service that has earned themselves a loyal and returning customer. 10/10.
November 6, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I was helped by Dominique today.
I was helped by Dominique today.
She was brilliant, helpful and kind. A very pleasant shopping experience.
November 4, 2024
Unprompted review
Reply from Blacks - London Tottenham Court
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
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