Blacks - Newbury Reviews 1,383

Came in to find boots for my son's DofE, we were helped by Will, he was fantastic, very helpful and kind, all the staff were wonderful. We will be back :)

I was bit lost for a start, member of staff- Zak offerd as help. He direct us to the right sections and help choose the right equipment for expedition for my son.

Great pair of men's sandals, service was 100% and great value for money £
Sold by 008 he was honest!!
Thank you 😊

Very fast and reliable delivery, well packaged, regular updates on order status. Very happy customer.

I visited Blacks in Newbury today to get my son kitted out for his upcoming expedition to Cambodia. A huge thanks to Jack for his expert assistance; he was incredibly helpful in guiding us through the range and helping my son choose the right walking boots for the terrain. My son is delighted with the kit. Excellent, knowledgeable service.

Zak made it wonderful for us to shop! He helped us pick out a selection of jumpers for my trip. 10/10!

Excellent product knowledge provided by Zak in selecting a new pair of walking boots.

Jack was incredibly helpful today. We wanted to buy a rucksack for an upcoming D of E expedition and he took the time to guide us through the options and then help fit the bag we selected. He was very knowledgeable and wanted to ensure we had all the information needed to have a successful trip. An amazing service.

Finn fitted a bag and helped me find some coats! Spectacular customer service. Great vibes in here!

Zak was excellent in supporting us with choosing the right equipment and clothing for my son’s Duke of Edinburgh bronze expedition. He was very professional and attentive. Thank you Zak.

Very helpful staff in store. Didn’t have my size so suggested I order on line. Order came very quickly & perfect. Thank you. Both store and online good service.

Purchased walking boots online and delivered within 3 days. BUT. Wore them twice second time I got cought in a heavyish shower and they let in alot of water. Returned them to our local shop and was treated as an idiot who didnt know what I was doing. Turns out these boots are a 2 season and and not for winter use. Website did not mention this at all. Wont be using Blacks again.

I cannot remember the name of the staff member but, as usually a fabulous service! I had previously returned 2 items from a 4 item on line order and didn’t get the paper work back.
Went back 4 days later as another item didn’t fit, I explained this to the staff member he was brilliant we were buying another item, he completed the refund and helped replace with a better fit.
No problems such really good customer service and very helpful, polite staff! Thank you!

Ann was waiting quietly to see if she could assist us. We showed her the different trainers we wanted. She pointed out that a particular pair were waterproof and quickly found the correct size. She helped with the laces and was ready at the till when we arrived.

As soon as I walked in, I was given a very warm welcome by the staff. When I clearly looked a little lost is what product to pick, I was given so expert advice from the employees of the store, which soon resulted in a quick decision. In essence, lovely friendly staff, expert advice, will definitely be returning when I need anything else

I came in looking for some walking boots to replace my tired pair.

Zak was really helpful, talking me through the pros and cons of different options and bringing me a selection of sizes.
He was very polite and able to answer all my questions. Came away with a pair I’m very happy with!

The girl who showed us the walking shoes was incredibly helpful, knowledgeable and made us feel in excellent hands.

Ann was a very polite and courteous employee who listened carefully to what I said before giving me options. Her knowledge of the differences between the types of walking shoes available was comprehensive and she explained it well. I am very pleased with my purchase.

Michael was absolutely amazing, extremely knowledgeable, friendly, and genuinely helpful. He took the time to understand our upcoming hike and guided us in choosing the perfect boots and jackets for our needs. Truly outstanding customer service!

Jack was great ,
Really helpful and knowledgeable ,
He assisted after dealing with his current customer even though other staff members couldn't be bothered .