Blacks - Newport Reviews 242

Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff

Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more than jaw dropping. Absolutely outstanding. I went in for a winter jacket, but didn't really know which one.
Annie and Michelle took me through all the different variations. Nothing was too much trouble for them. I ended up with a Rab waterproof jacket, and it's amazing. All thanks to the wonderful staff at Blacks (Newport Isle of Wight)
Black head office, if you monitor these Trustpilot reviews, you have two amazing members of staff in your Newport IOW store.
Thank you so very very much.

I was served by Shell in Newport and was really impressed with the way she dealt with my problem. I had bought a pair of boots that were defective. There was no hassle and I was able to exchange them for another pair in a short time. A big thank you Shell!

Annie at Blacks in Newport Isle of Wight is especially helpful and charming. A great salesperson who helped me get a great Berghaus waterproof Gore-Tex jacket, waterproof Gore-Tex over-trousers, Gore-Tex gloves and a lovely pair of cargo trousers that zip off at the knees. Annie made the process easy and was lovely to deal with.

Walking into the shop, I was excited to see what was on offer.
When this lady came bowling out from a rail of clothes. I thought she was in a rush so I stopped, she just stared at me, no apology. I could see she worked there from her uniform. She just went back to the desk to chat with her colleague about being sweaty.
I found a wonderful Peter storm fleece and was really excited to buy it. This same older lady served me. She was miserable and unresponsive.
I'm happy with my purchase & putting it in my bag, she's waving my change and receipt at me impatiently. I got to the doorway and the alarm embarrassing went off. The older lady started telling me it may have a security tag, she took the purple fleece & then slowly removed the tag, slowly rolled up my fleece & eventually gave it slowly back. She had an awful attitude with no manner to apologise for not doing her job properly 😕 very disappointing experience in short.

The staff are so friendly and knowledgeable. Great experience.

Extremely helpful lady who went out of her way to successfully resolve a problem with a pair of shoes previously ordered on line. She deserves a gold medal for customer service.

The lady who served me today (8 August) was very helpful. She suggested the walking shoes that I bought and also found me some very comfortable socks to go with them.

Turned up to I.o.w festival with tent , but no tent poles ! Went into blacks the staff were friendly , matt helped us beyond any usual service looking up the tent poles, what a credit to your company, very knowledgeable, friendly total asset to you.

Shaun was very helpful in finding the items I needed for a weekend trip, and was more than patient when it came to choosing certain items (back and forth).
I would definitely recommend using this store and its team for your outdoor needs!
Thanks Shaun!

I went to Blacks this morning to look at gaz camping stoves. I prefer to look at real things in a shop & to speak to real people rather than buy online. Shaun was really helpful, knowledgeable & kind. He helped me make a decision between two different stoves & offered to carry it out to my car (it was pouring with rain) I am very happy with my purchase- thanks to Shaun.

Excellent assistance from store assistant when returning my walking boots with a query. Thankyou for your help.

Brought new walking shoes.
Don't like buying shoes online as need to feel what they are like .
Received a very good service trying on different shoes .
Until ibfound ones I liked 👍

A good selection of outdoor clothing, reasonably priced.I am disabled and require advice about clothing, and was ably assisted by Annie and Clare to get the correct fit.
All round a good shopping experience.

Ollie was very helpful, spent time with us and gave us very useful information on walking boots

Really helpful staff. The employees Annie and Claire were so helpful at finding the correct item for me and helping me choose what to purchase.

Friendly helpful advice and service, as always with Blacks.

Really helpful found us everything we needed served by Louise thank you.

Really helpful staff who knew their stuff and were able to find everything I needed. Special thanks to Matt and Michelle who were very friendly and cheerful!