Blacks - Nottingham Wheeler Gate Reviews 

147
TrustScore 4.5 out of 5

4.6

Wheeler Gate 38-40, NG1 2ND Nottingham, England, GB


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Rated 4 out of 5 stars

Was a little perturbed that it took 2 days for it to be sent out, and took 4 days to arrive when on ordering it said 3 days. I except its a busy time of year. The pump with he tent was bone dry and wa... See more

Company replied

Rated 5 out of 5 stars

I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... See more

Company replied

Rated 5 out of 5 stars

Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... See more

Company replied

Rated 2 out of 5 stars

I was unfortunately disappointed with my experience at Blacks. The store was very messy, with sale baskets full of non-sale stock, and asking staff about this they said other stock had just made its w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Nottingham Wheeler Gate

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Wheeler Gate 38-40, NG1 2ND, Nottingham, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.6

All reviews

(147)

3,477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from John in…

Excellent service from John in Nottingham, many thanks

March 28, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

John provided great customer service in…

John provided great customer service in helping me find what I was looking for

March 27, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Exceptional customer service from the team.

Raia went over and above to source my hiking boots from the stockroom as they were not on display.

Ria also informed me about the price match facility which enabled me to purchase my boots at the same discounted price advertised online.

John and Karen were very friendly and took an interest in my love for hiking, even recommending locations for scenic hiking spots.

Such a pleasant shopping experience I will definitely be shopping here again.

Thank you 🙂

February 6, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went in for a backpack that would fit…

Went in for a backpack that would fit on a flight as hand luggage. Raa was extremely helpful, friendly and knowledgeable and helped me find exactly what I was looking for. Great experience!

March 11, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

John's a legend

Went in for some sunglasses to use while driving. John was amazing he understood what I was looking for straight away. Absolute legend John. Thank you

March 9, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from Raa and John…

Excellent service from Raa and John today. Provided great advice and were very patient with me. Wasn't really expecting to buy today, but walked out with a pair of Merrell MOAB 3's. Thanks very much.

March 6, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Incredible and knowledgeable service

Amy was incredibly, friendly, knowledgeable and helpful. Had an amazing experience when choosing some waterproof clothing.

We need more people in the world like Amy.

Thanks so much for making my day!

February 14, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Bought walking boots

Bought walking boots. John and Raa were very helpful, knowledgeable and gave me all the time I needed to choose the boots.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely and very knowledgeable staff

Lovely and very knowledgeable staff! I was helped by Raa upstairs. She kindly guided me through the diffent hiking boots options for someone looking for a large toebox, breathable and confy boots. I totally recommend Blacks!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

We had excellent service in this store, we walked in on the off chance of having some kids walking shoes at a good price and we were helped by Gerry upstairs. She could not have been more helpful and we walked out happy with our purchase.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Personal helpful service.

Harrison helped me to buy a great pair of walking boots, perfect for my needs.
Highly recommend Blacks in Nottingham.

January 22, 2025
Unprompted review
Blacks - Nottingham Wheeler Gate logo

Reply from Blacks - Nottingham Wheeler Gate

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Climbing gear

I went to look for a top for my son to boulder in. John the assistant could not have been more helpful, offering his advice on tops he uses for climbing. Good choice of products and great savings.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service in Store

I dropped in while passing to see if my favourite shoes were available and was pleased to find they had them in my size and there was a hefty New Year discount as well. The service was quick and courteous as always so I'd tried the shoes and parted with the money within 5 minutes, substantially happier. Gerry on the till was friendly and cheerful to round off a good visit.

January 8, 2025
Unprompted review

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