Was a little perturbed that it took 2 days for it to be sent out, and took 4 days to arrive when on ordering it said 3 days. I except its a busy time of year. The pump with he tent was bone dry and wa... See more
Company replied
Location
Switch locationWheeler Gate 38-40, NG1 2ND Nottingham, England, GB
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See what reviewers are saying
I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... See more
Company replied
Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... See more
Company replied
I was unfortunately disappointed with my experience at Blacks. The store was very messy, with sale baskets full of non-sale stock, and asking staff about this they said other stock had just made its w... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Nottingham Wheeler Gate
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Wheeler Gate 38-40, NG1 2ND, Nottingham, England, United Kingdom
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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John and Amy were lovely and helpful
October 17, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Excellent staff service!
I called in at Black's for a headtorch, and was overwhelmed with the choice! I was about to spend a lot on what I thought would do the job, but was advised by John to go for a less expensive option, which was perfect.
The staff service at Black's has always been excellent, amd it was a pleasure to chat with John. I will visit again soon!
October 1, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service
Raa gave me friendly, helpful service when buying a new pair of walking boots and socks. Really great experience and recommend this shop to my friends.
September 24, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Helpful assistance
Karen was incredibly helpful when she assisted me in finding a pair of wide-fit shoes, and went out of her way to help me.
October 7, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great shopping place for all types of walking/ outdoor gear.
Lovely experience- helpful but not pushy assistant. Quick efficient service by John and also managed to get student discount dealt with by Harrison. We bought a ladies raincoat- not too expensive.
October 4, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good choice of equipment
I visit Black’s to buy rambling equipment. Today, I bought a rucksack. There was a good choice in the shop and the people assisting there, John and Raa, were very helpful.
September 24, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
John is the man!
John looked after me in the purchase of my rucksack. He is extremely helpful and has a lot of knowledge of the products through his own outdoor experience. Highly recommend talking to him for your outdoor pursuit needs!
September 13, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Really good
Really good, Amy and Lauren were super helpful and i left with everything I needed for a long hike. Cannot recommend enough!
September 11, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A smooth and friendly purchasing experience
A smooth purchasing experience made easy by the enthusiastic Karen in preparation of my trip to South East Asia. I remember Karen helping me on another occasion back in May/June 2024 which was also a very ideal purchasing experience - thank you!
August 27, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Found what we wanted
Found what we wanted
Gerry and John were very k owledgable and super helpful
August 21, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Fantastic Customer Service
I visited the Nottingham store and Gerry was extremely helpful with ideas on what to get for my trip to Bali. She made it so much easier and I'll definitely be going back in.
August 20, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Gerry was very helpful answered all our…
Gerry was very helpful answered all our questions helped us get the right products
August 14, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Gerry gave me a discount
Employee called gerry gave us a discount after we told her we were doing dofe
August 12, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service
Served by Gerry and John. They were both super helpful, welcoming and friendly.
August 7, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Helpful staff
Staff (Gerry) are very helpful and knowledgeable. Good range of products across prices.
July 29, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great experience shoe shopping
Came in to have a look at new walking shoes. John at the Nottingham store was very knowledgeable and helpful. He was patient as we tried on multiple sizes amd made the whole experience stress free and pleasant. We would definitely come back to get more shoes in the future, especially if John is on shift. Thank you
July 28, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great experience being served by John…
Great experience being served by John and Gerry. Always a nice time at the Nottingham shop
July 26, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
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