Was a little perturbed that it took 2 days for it to be sent out, and took 4 days to arrive when on ordering it said 3 days. I except its a busy time of year. The pump with he tent was bone dry and wa... See more
Company replied
Location
Switch locationWheeler Gate 38-40, NG1 2ND Nottingham, England, GB
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See what reviewers are saying
I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... See more
Company replied
Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... See more
Company replied
I was unfortunately disappointed with my experience at Blacks. The store was very messy, with sale baskets full of non-sale stock, and asking staff about this they said other stock had just made its w... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Nottingham Wheeler Gate
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Wheeler Gate 38-40, NG1 2ND, Nottingham, England, United Kingdom
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Staff 100% amazing kind loveable funny
Staff 100% amazing kind loveable funny
Incredible place to shop for out door clothing and emergency items
100 percent best shop to go buy things
May 14, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Brought a OEX tent
Brought a OEX tent, Lauren, Amy and Karen were great 🤙
May 13, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Friendly and knowledgeable staff
Very helpful service from John & Raa, very knowledgeable on jacket cleaners and proofers, swiftly brought correct items from upstairs, whole experience very positive
April 19, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Harriet was super helpful
Harriet was super helpful, giving me lots of suggestions and made me feel like a valued customer today. Thank you!
April 17, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Helpful
John was very helpful in the Nottingham store today when I went to buy some walking shoes. The young lady on the till was very pleasant and professional.
April 17, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Really impressed
Really impressed, Gerry went above and beyond to help me find some trousers that would fit and even got me a great deal in the process. Exceptional customer service!
April 13, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Had everything we needed
Very helpful staff and a welcoming experience. Gerry was especially helpful. Thank you - my daughter is well equipped for her d of e experience.
April 12, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Very helpful staff not pushy sales at all I will use that store again
Very helpful staff
April 9, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent customer service
Shopped in Blacks Nottingham on Sunday. A very friendly welcome into the store. We had excellent customer service from Josh on the first floor when trying to buy walking shoes/ boots. A successful purchase for 3 pairs.
April 7, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
One of my favourite go to shops
Great customer service, friendly, engaging and knowledge staff. Blue Light accepted, always come out with a bargain. One of my favourite stores to “pop in” and have a mooch. Thanks for the base layer yesterday.
April 6, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Very good customer service for buying…
Very good customer service for buying shoes, employee had lots of knowledge about the shoes we wanted and we got more than 50% off due to various discounts.
April 6, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Welcomed straight away with a big smile…
Welcomed straight away with a big smile from Karen she was very friendly and kind for giving assistance and advice on all the camping products, quick on her feet and informative, Great worker no faults at all, highly recommended for all your camping needs and requirements :)
April 3, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Knowledgeable staff
All the staff we spoke to were very kind and knowledgeable. John was exceptional when helping my son select and fit new hiking boots. Can't thank him enough, even tricks for lacing them on the trail and nice humour to put him at ease. Rare to find someone so knowledgeable these days, thanks again ☺️
April 1, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Knowledgeable, friendly staff
John was really knowledgeable about the walking boots and guided me to make exactly the right choice for my activity style and budget
March 25, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Easy experience
Got exactly what I was after a replacement coat. Harrison was very helpful and reached several coats from high racks and changed the sizes for me when trying them on
March 16, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good advice
Good range to chose from at realistic prices. Really helpful advice from Amy.
March 13, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great Staff
Popped in for one specific item and the staff directed me straight to it, were really polite and told me about some great in store deals. Great staff, super friendly and funny
March 12, 2024
Unprompted review
Reply from Blacks - Nottingham Wheeler Gate
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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