Blacks - Sheffield Reviews 1,424

I rang the store this morning and an amazing employee called Emily answered and reassured me about the tent I was enquiring about was only a display and that another amazing college of Emily’s called Rio was in the process of taking the tent down and packing it away for me to collect!

By far the best customer service I have ever received from anyone.

They both were so friendly and smiley.

Great experience today in Blacks Sheffield. Excellent service from Emily, Jade & Simon. Thank you

Amazing service from Simon today at Sheffield blacks store
Very experienced knows what he's talking about and pointed us in the right direction to by a tent suitable for us.
Would highly recommend the store very friendly staff and approachable

Couldn’t have asked for better customer service when purchasing my tent.
Jade was brilliant, really knowledgable and friendly.

Adam & Emily were great and both very helpful.

Adam’s vast product knowledge really helped me make a more informed decision to purchases today and I really valued his honest and none biased opinions.

He was more than happy to get products out the box to check out to aid getting a fee for them and the weight, build quality etc.

Emily was very friendly and honest getting Adam to assist as he was more of a subject matter expert in the field of things I was enquiring about. She also greeted me well as I came in which led to discussing purpose of being there today in addition to some banter and chit chat on work related things and accessories.

Thanks guys your help today was much appreciated.

Emily was very helpful in store today, she is an asset to Blacks! I’ve been in twice recently and the staff can’t do enough for you to support your search for the right gear.

If Carlsberg done tents then this would be the best tent shop in the world. 5 star service from a 5 star professional shop. Thank you to Adam and team top job, thank you for the service.

Bought a Vango tent, useful being able to view pitched tents prior to purchase, found Emily really helpful and very pleasant to deal with.

Really Helpful. I only came in to have a look, but ended up leaving with some quality gear that I'm really happy with. Many thanks to Stevie and co.

Brilliant as always. Fab help on the shoes section, and had plenty of time to show me around. Lots of useful advice!

I visited Blacks store in Sheffield and somehow left feeling ready to summit Ben Nevis or an average sized hill. The staff were outstandingly good, part expedition guides, part mind readers, appearing exactly when I needed help. If retail had an Olympics, they’d win every medal or at least give a good showing and still have time to fit you with the perfect jacket or Rab hoodie.

Stevie was extremely knowledgeable on new products in the store’s range and able to direct me to exactly what I was looking for.

Everyone in store was extremely helpful. Ross especially looked after me, discussing options for boots for an upcoming hike across Hadrian's Wall.

I was also helped with advice around hydration bladders and backpacks. This has helped me plan exactly what I need to take with me.

Emily provided such a great experience at Blacks! She was friendly, approachable, and really knew her stuff. She took the time to help me find exactly what I needed without any pressure, and her recommendations were spot on. I’ll definitely be coming back thanks to her excellent service!

Needed some camping supplies and the store had everything I needed. Staff helpful and friendly, will definitely be going again!

Bought a new pair of walking trousers from the Moor shop in Sheffield,was served by Emily who was very helpful and a delight to deal with.

Went in to grab some new patrol boots earlier today. Met by Emily who helped show me where they were and even got rid of my old ones for me. Couldn't ask for someone more helpful.
Thank you!

Russ served me today. Excellent customer service. He was knowledgeable, patient and personable. Thank you.

I ordered a man's rab jacket online ,when it arrived it still had the security tag on it on calling the store I was told by the assistant to bring it back and we will take the tag off,on telling her that I was disabled she said there was nothing they could do about it i couldn't speak to anyone ,I still have the jacket as it is too expensive to take bk disgusted with it all I will not be buying from them again

I returned some shoes after they developed a fault. I’d bought them via Klarna so it wasn’t a straightforward refund. This wasn’t an issue as Maddie went above and beyond to help me find another pair of shoes and to clarify the process for the refund. Thank you Maddie you are a great member of staff. 5 star customer service.