Blacks - Sheffield Reviews 

1,448
TrustScore 5 out of 5

4.8

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


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Rated 5 out of 5 stars

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... See more

Company replied

Rated 5 out of 5 stars

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. My 18 year-old's boots (bought a couple of years ago in a different shop) were uncomfortable. We were open to buying a new pair, but Trav showed us how lacing them dif... See more

Company replied

Rated 1 out of 5 stars

I would like to have given 0 stars but that wasn't an option. I purchased 2 pairs of shorts online and phoned the store to ask how long I had to collect, I was told 2 weeks. I planned to collect in th... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom

  • 01143 999828

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,448)

3,089 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service!

Stevie gave us exceptional service when buying our tent, can’t recommend enough!

January 5, 2026
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service whenever I have been

January 2, 2026
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Called in as we noticed they had a sale on and we both needed new walking boots/shoes. I can't remember the names of the staff, but the guy who helped us getting the shoes and the girl on the till, were really helpful and friendly.

December 13, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

I went into your Black’s shop on the Moor earlier on looking to find a new pair of hiking boots and was served by the manager (Stevie). She spent a while helping me pick out the perfect pair. I ended up with a new pair at a reasonable price and she even helped me find a new jacket on top. Incredibly friendly and knowledgeable about all the products I enquired about and I’ll definitely be visiting the shop again. 10/10 shopping experience!

December 9, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Not been for a while

Not been for a while . Shop was wonderfully Christmassy . Great to see new items and the same helpful staff . Love having a laugh with Stevie and Jade

December 5, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Buying a jacket

Came in for a jacket was served by mollie and she was very helpful from start to finish and helped me out with what I needed

December 5, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was in store about 4 weeks ago now on a…

Was in store about 4 weeks ago now on a Saturday morning looking for some new walking shoes. I am a bit of an awkward customer as i have quirky feet but i was lucky enough to get help from a very pleasant young girl called Molly (if i remember correctly!). What an absolute credit to the store and young people in general. She certainly knew her shoes and was a great help in assuring i ended up with the right pair of shoes for me. Many thanks.

November 8, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Visited Blacks on Saturday

Visited Blacks on Saturday, looking for a new hold-all. The girl that served me was excellent. She apparently works part time at the weekends. I didn’t buy it on Saturday, but bought it today. All staff involved with my purchase were just great. Thank you.

November 22, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Came to get some waterproof…

Came to get some waterproof trainers/wellies for dog walking spoke with a molly who was super helpful and pointed me in the right direction! She needs a raise!!

November 15, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Adam was amazing

November 16, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great Customer Service.

Great Customer Service.
We needed help with selecting sleeping bags and Maddie was excellent, nothing was too much trouble. Thank you.

November 10, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks on Fargate…

Just visited Blacks on Fargate Sheffield, was served by Maddie who was very helpful and as I was struggling to find boots that fitted well, Maddie was organised and went back and forth with boots I selected, then she came back with boots she thought may fit of a slightly different design and they were perfect. Maddie upsold me some boot protector and a bag too and arranged cover to help another customer at the same time, she also ensured I received the best price possible. Maddie went above and beyond from a customer service perspective and is definitely a credit to Blacks.

November 10, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very good customer service

The server Rio was very nice, she gave us an extra discount and was very welcoming and down to earth definitely a good company to buy from

November 2, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Was served by Molly who went above and beyond to help. Nothing was to much trouble for her. A real asset to the company.

November 8, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great recommendations and service

Great recommendations and service from all staff in store, especially from Ross who picked out the perfect waterproof coat for me and talked me through a few brands. Came just in handy the week after!

October 17, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great store

Great store! Stevie was extremely welcoming when I came into the store. I needed support with a Garmin watch and she really helped me choose the right one for my needs. Very warm and friendly. Just the right balance when you go into a store like Blacks.

October 18, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great selection

Popped in to look for a light walking jacket and was delighted by the range of stock. Do I got distracted but was able to find a great local jacket- RAB , thanks to the staff

No pressure just guidance .. plus a fair price sold me

October 4, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Emily was very helpful with helping out…

Emily was very helpful with helping out ordering something they didn’t have in my size was great service

September 30, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

GREAT SERVICE

Went in to purchase some new walking boots at the weekend, I was helped by a lovely young lady called Mollie, she was very knowable about the product and patient allowing me the time I needed to make a decision on what I wanted x

September 20, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff, the help and knowledge of staff was really helpful, I will be back!! Was helped by a very smiley Molly, what a pleasure she is!! Hold on to her, she is a credit to the store!!!

September 20, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

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