First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... See more
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I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... See more
Company replied
Outstanding customer service. My 18 year-old's boots (bought a couple of years ago in a different shop) were uncomfortable. We were open to buying a new pair, but Trav showed us how lacing them dif... See more
Company replied
I would like to have given 0 stars but that wasn't an option. I purchased 2 pairs of shorts online and phoned the store to ask how long I had to collect, I was told 2 weeks. I planned to collect in th... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom
- 01143 999828
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All the staff i encountered were very…
All the staff i encountered were very knowledgeable about the items I needed and very efficient and friendly
September 19, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A member of staff called Stevie gave…
A member of staff called Stevie gave some really good customer service when I dropped in the other day. Cheers Stevie
September 17, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Good customer service from Emily
Good customer service from Emily. Thank you
September 16, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Very helpful and friendly staff
We were looking for walking boots for our son, and the staff (two young women - sorry, I didn’t catch their names) were very helpful and supportive. They were really good at making sure they fitted, and friendly and patient throughout. Thank you for a very positive experience!
September 13, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Exceptional service from one of the shop assistants the…
Exceptional service from one of the assistants named Maddie. Helpful, friendly, and informative. Greatly appreciated.
September 9, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Mollie was very helpful at helping me…
Mollie was very helpful at helping me pick up some new hiking boots. She talked me through the practilities of leather vs non-leather and the benefits of gortex etc for waterproofing. Exceptional service from Mollie
August 30, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Swift and professional service
Swift and professional service, Maddie was a great help finding the perfect pair of boots :)
August 30, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Thank you Mollie
Went in looking for a pair of walking boots. Not knowing much about them, I spoke to Mollie. She offered great advice and I came away satisfied with my order.
August 27, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service…
Went down and was served by Rio who provided an excellent customer service. Needed to try few items and search for one online which she supported with.
Thanks again👍🏾
Saeed
August 23, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Great experience!
We had a great experience in store. Adam was very knowledgable and patient and talked us through everything.
August 22, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Knowledgeable, friendly and helpful service.
I went in, looking for a pair of walking boots but totally ignorant of the different styles and qualities. I was approached by an assistant in a very friendly and non-pushy manner who helped me enormously, knew all about her stock, but still left me to make my own decision and gave me time to look around the store for other things. I left feeling happy with my purchases and the help that I had received. It was a pleasure to be served by someone who was knowledgeable, friendly and obviously wanted to help me.
August 16, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
The staff are always so nice and…
The staff are always so nice and helpful, Emily is amazing !
August 7, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Highly recommend
Stevie is extremely knowledgeable and was able to provide great advice as we are new to the camping scene. We had a very efficient service, great communication and the quality of the items is amazing. Excellent value for money. Highly recommend this store and we will certainly be back. Thank you from Debs and Claire
August 11, 2025
Unprompted review
I had a very pleasant experience…
I had a very pleasant experience collecting the last bits for a camping trip me and my family are going on this weekend.
Molly was outstanding at customer service and went above and beyond to accommodate my needs.
Her knowledge and friendliness were exceptional and I’ll definitely be popping back in if I need anything else!
Thank you. 🙂
August 6, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Expert fitting advice from Simon
Expert fitting advice from Simon. I am petite and also have back problems so not easy to fit. Simon also showed me how to pack the bag to avoid back pain. Excellent!
August 2, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Popped in last minute to get some stuff…
Popped in last minute to get some stuff for a camping trip and Ross helped me figure out what best suited me. Great help and service. Thanks
August 1, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great customer experience
Great customer experience. Helpful and knowledgeable staff, Emily and Jade
July 31, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant experience.
Brilliant experience.
Mollie was knowledgable and gave me great advice.
First pair of walking boots I’ve bought in 17 years.
We had a really good chat too. About work and studies . Which was a added bonus
July 22, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Just had a fantastic help with some…
Just had a fantastic help with some walking boots from Mollie she a total credit to blacks and a friendly helpful young lady.
July 22, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
A great experience
Itwas a great experience I had limited knowledge on how to gear up for hiking but the team there helped me a lot especially Emily
July 15, 2025
Unprompted review
Reply from Blacks - Sheffield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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