First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... See more
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I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... See more
Company replied
Outstanding customer service. My 18 year-old's boots (bought a couple of years ago in a different shop) were uncomfortable. We were open to buying a new pair, but Trav showed us how lacing them dif... See more
Company replied
I would like to have given 0 stars but that wasn't an option. I purchased 2 pairs of shorts online and phoned the store to ask how long I had to collect, I was told 2 weeks. I planned to collect in th... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom
- 01143 999828
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Mollie was very helpful and friendly…
Mollie was very helpful and friendly and helped me find the shoes I was looking for.
July 5, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Emily was really friendly help me out…
Emily was really friendly and helped me out with the stuff I needed
June 28, 2025
Unprompted review
Reply from Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly service, great prices!
Came in to purchase the OEX Novo stove after finding it online for £19 cheaper than GoOutdoors. Store was tidy and well stocked, and I received some very knowledgeable advice from the store manager about my options. Also had 5* service at the till from Jade who helped me get a good deal on some walking socks. Shop here if you want value for money and honest, friendly service!
June 25, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Couldn’t find what I was looking for…
Couldn’t find what I was looking for and was approached by a member of staff (Rio) she was really polite and made my shopping experience easy, got what I came in for and more thanks to Rio
April 22, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Came into store looking for a backpack
Came into store looking for a backpack, Simon was very knowledgeable about the range and which warranties etc.
Left with a great backpack, water bladder and dry bag!
June 8, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service big shout out to…
Great customer service big shout out to Emily
June 5, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Emily and Adam made this shopping…
Emily and Adam made this shopping experience a friendly and personable one. Emily was particularly helpful in ensuring I got the product I wanted. Thank you both!
June 5, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very good member for staff very very…
Very good member for staff very very helpful thank Adam
June 5, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Walking shoes
Went to to find some walking shoes.
Store assistant Emily was v.helpful in finding a great pair.
June 1, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I went in with some questions around camping
I went in with some questions around camping and was suitably helped and informed by Stevie, she helped me pick out a full kit and no question was too much for her,
Great service from her
May 29, 2025
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great staff and products !
Had lots of help from the wonderful Emily, got some fab shoes, thank you !
June 2, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Backpack Assistance
Everyone we spoke to was super helpful and kind, Emily in particular was incredible and helped me find the perfect backpack for my trip to South Africa. She knew the perfect bag thanks to firsthand experience and told me everything i needed to know.
It’s a really nice shop and everything so easy to find!
May 31, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Friendly and knowledgeable staff
I came in today to purchase a tent. I was greeted at the door by the friendly manager and said I wished to purchase a tent.
Jade served me and assisted me with my purchase providing good knowledge and Exelent customer service experience. jade also provided me with a leaflet containing tent care information.
She was friendly and I look forward to shopping at Sheffield blacks again.
As I left the store the manager said a friendly goodbye
May 28, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Emily was great at helping me to choose…
Emily was great at helping me to choose a replacement pair of walking boots. I told her my requirement & left it to her it, she nailed it bringing out two pairs one of which, North Face, was perfect for me. Emily was very friendly, attentive & helpful.
May 24, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Reply from Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Rio went above and beyond to help us…
Rio went above and beyond to help us today in the Sheffield store. She gave us lots of time and was very patient as we checked our cycle rack product that there were no bits missing, after it had been delivered by Evri quite badly damaged. Thank you for excellent service. Nothing was too much trouble for her. 😀
May 24, 2025
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
I had such a lovely time at Blacks and…
I had such a lovely time at Blacks and it was with the worker called Mollie, she helped me answer all questions even if some of them was silly. She’s a polite lady and made my experience in the shop worth while.
May 18, 2025
Unprompted review
Reply from Blacks - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
My experience was good
My experience was good, staff were friendly, Emily in particular was very helpful.
May 19, 2025
Unprompted review
Reply from Blacks - Sheffield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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