Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... See more
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Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
Company replied
Lee was really really helpful in terms of assisting me to locate what I was looking for, giving me some useful advice and being generally friendly. Thanks Lee.
Company replied
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
27-28 Shoplatch, SY1 1HS, Shrewsbury, United Kingdom
- 01743 297272
4.9
Excellent
717 reviews
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Lee offered to help me find a suitable…
Lee offered to help me find a suitable walking shoe. He was most helpful, gave me much information which was lacking in other boot stores. It gave a good impression of Blacks staff training since I noticed other assistants were also greatly experienced in how they greeted people and helped them. I hope to be returning* to the store to see if they have my size when they have more stock.
Hopefully I shall be able to find a comfortable pair of walking shoes.
Maureen
May 4, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service, no pressure
I have been looking for some new footwear recently, I visited both of the go outdoors branches in Shrewsbury over the weekend, but didn’t make a purchase. I walked into Blacks today and found all of the staff smiling and friendly. I was unsure of which boots I should get but I was pleasantly surprised at the depth of knowledge a member of staff (Lee) had of all the footwear available. I bought a pair of Merrel Accentor 3 after having a well informed chat with Lee and trying various pairs on. I’m very happy with my purchase and I shall be returning to blacks soon to buy a pair of Teva mens sandals when they arrive in the store. Thanks to all the staff and especially Lee for the sound advice.
May 6, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Dan and Josh were great
Dan and Josh were great. Both very helpful and knowledgeable with any and all my questions.
Thanks
May 5, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Lee was very friendly and helpful
April 30, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent service from assistant Lee…
Excellent service from assistant Lee when looking for a pair of walking sandals. He managed both my enquiry and another customers fitting admirably, explaining the difference in cost and quality of products, and over fitting. Great service and great shopping experience as always at this store.
April 30, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Today I went into the Shrewsbury store…
Today I went into the Shrewsbury store as Id seen on web site there was a gilet in store when I went in I could not find it so asked as there was only one on stock. They found it in the back room
.I purchased the gilet leaving very happy
Well done Josh and Dan for your help
April 29, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great service
Lee was great. Professional, friendly, knowledgeable, not pushy.
April 25, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Excellent service from Lee today
Excellent service from Lee today, thank you
April 25, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Helpful, polite and knowledgeable.
Helpful, polite and knowledgable service by Lee in Shrewsbury ensured that I was able to purchase another two pairs of walking shoes for outdoor work etc.
April 24, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Josh was absolutely brilliant
Josh was absolutely brilliant, patient and helpful- even nice to the dogs!
April 24, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I was served by Josh
I was served by Josh, he was friendly and very helpful, I will be returning to Blacks when I need any more hiking clothes or boots because I was very pleased with the service there.
April 23, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Reply from Blacks - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Very Helpful Staff
Very helpful staff at Blacks in Shrewsbury.
We entered the store and were allowed to browse at leisure before Lee approached asking if we required any assistance. Lee was informative and knowledgeable regarding various brands of walking boots and was able to give clear advice on the particular brand I was looking to purchase. After trying on a few pairs I eventually purchased Moab 3 mid GTX. I am extremely pleased with the fit and comfort of them and would highly recommend Blacks in Shrewsbury. Lee was incredibly helpful and knowledgeable - Thank you.
April 18, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Lee was helpful and knowledgeable
Lee was helpful and knowledgeable. Had our best interests at heart
April 18, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Served by Lee
Served by Lee. Very knowledgable and nothing too much trouble. Very friendly efficient service.
April 16, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Through Charlotte's helpful advice I…
Through Charlotte's helpful advice I was able to purchase items as a package rather than as individual items so making a significant financial savings.
April 17, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Josh was brilliant
Josh was brilliant, patient, and good at listening to what I was looking for. I came away with the most comfortable walking boots thanks to Josh!
April 12, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very professional, knowledgeable staff
Very professional, knowledgeable staff. Lee served me yesterday. I was looking for a new pair of hiking sandals and initially went for the brand I'd had previously. I wasn't 100% sure and Lee was able to provide details on the advantages / details of various types of sandals, helping me in the end to find a super comfy fit with good gripping soles. I am also a YHA life member but didn't have my card with me. Lee advised I could still get the discount if I had proof on my phone that I was a member, so appreciated that extra help too.
April 10, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Very friendly store
Served by Lee in Shrewsbury, Very helpful friendly store, answered all my questions cheerfully and had a nice chat with me, its nice to see happy people around who are willing to have a chat 😊
April 10, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Visited Blacks store in shrewsbury…
Visited Blacks store in shrewsbury today to buy a pair of walking boots, a walking stick and some Tech wash.
We were served by Lee who was helpful, very knowledgeable and friendly.
April 10, 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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