Bleep Reviews 127

The download system must be fixed.

The customer support from this company is top notch. I received courteous and prompt service. I requested a refund due to the delayed release date of my product. I received that response within an hour.
I have used this company on several occasions. I receive my items in careful packing materials. Very nice.

Pre-ordered a limited edition vinyl that came signed with a poster. 2 weeks after it was released I hhadn't heard anything from them, I emailed them and they advised they would contact the distributor and get back and get back to me within a week.

4 weeks passed with no word from them. I asked them what was going on, they advised they would get back to me within a day. 2 days passed so I requested to cancel the payment as i didn't trust them.

After this email they replied to me within hours saying they had received the stock a few days ago, but they've cancelled the payment and returned it. Its crazy to me that i had to wait so long for any response, but when they felt like they were getting 'one over one me' by cancelling the order and refunding the payment, the response took 2 hours. Absoultely appaling customer services.

Why wouldn't they let me know when they had stocked it? Why did they take so long to get back in contact with me?

AVOID THIS COMPANY!

I’ve ordered many times and always been a great experience.
There was a short delay with a recently purchased item arriving with bleep ahead of shipping.
I queried it and wondered if I can get a return if longer delays expected. They refunded me right away, no hesitation.

Always recommend bleep, top draw.

Pre-ordered a limited vinyl pressing for my son. Weeks passed after the release date (when I could have picked the limited edition up elsewhere) and I heard nothing. Now I get an e-mail saying they have been 'unable to fulfil my pre-order'.

I ordered a Sterolab tray that arrived very damage and I wrote to Bleep's customer support

immediately they issued me a new tray and made it a very easy experience

grateful !

Excellent customer service, quick responses and very quickly sorted out my problem.

Hi everyone !
French customs ask me to pay some more taxes, I made my little enquire thanks to Bleep support and I escaped the surtaxes!!
I thank everybody there for a quick and sensible answer.
Hurrah BLEEP !!!
LAURENT P.

The customer service at Bleep is exemplary. The website is well designed and easy to use. When I realised at short notice that I wouldn’t be available to receive my order, they kindly adjusted the delivery so that it would turn up at a later date. Communication was great. I’m really pleased with their service.

My original order never arrived - the post office and my neighbors said they never received it either.

After some back and forth, the support team was able to send me a replacement in decent time, which was much appreciated.

Been buying from Bleep for years now and always found them to be a decent mailorder company. First to use decent quality eco packaging too!

Recently I had cause to go back to them about a faulty LP and I received excellent service from their support team. They dealt with my issue quickly, efficiently and I'm more than happy with their service.

Having read some of their reviews on Trustpilot I'm honestly dumbfounded. My experinces have only been positive. I buy an unhealthy amount of vinyl from multiple sources and have done for many years. So I have some clue!!

I’ve ordered from Bleep many times and it has always been a positive experience. Shipping is super fast and their customer service is kind and responsive.

Received a t shirt with an unfortunate defect however after informing Ochre Support with some pics of my issue they swiftly sent me a replacent. Cannot fault that service at all!

I've had an account with Bleep.com for almost 20 years, pretty much since it's inception. In all that time, I have ordered both physical and digital music and always had a great experience. The only occasion that a physical release was lost in the post (a rare NoW album) they were very reasonable about it and kept a copy aside for me until 30 days after shipping; the original didn't show up so they sent the extra copy. Great site for any kind of non-mainstream music, such a wide selection of genres and artists.

Cannot package vinyl records properly for international shipment. My last package came in thin, cheap packaging with no reinforcement. It wasn't even fully taped shut! I guess they need to save a few pennies on tape when you are spending $$$ with them. What a joke. My last order with this company. Never again.

Their support I received was extremely slow and only after Paypal intervened.

I will probably use their services when in the UK only as the waiting time was long.

In there defence once the communication begun they were on top of things!

Make sure you download purchased tracks at once, I've lost around 20 tracks without any further explanation and refund.

Ordered this on Monday to give as a gift and I had received it by Thursday! After all the bad reviews about delivery I was very skeptical but now I’m glad I ordered! The vinyl hasn’t been opened/tried yet but I assume all is fine, as it’s sealed and well packaged. Would definitely order again! :)

They also have quick and helpful customer service on their Twitter account! Thank you to those who helped me over on there!

Superb support from Ochre with a delayed delivery (which ended being on my country’s customs side). Worth mentioning that issue was a one-off of several separate orders which arrived in a timely fashion. Great site for new, rare finds and international shipping (bearing in mind your country’s customs/postal service limitations).

Love Bleep and have been using their site for a long time. No issues with any of my orders, great service.