Blitz Martial Arts Reviews 

4,671
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered items arrive very quickly and are consistently constructed using durable, great quality materials. Many shoppers find the online ordering process exceptionally simple and consistently appreciate the warm, helpful, and professional support team. Buyers regularly state that the equipment fits well and meets their expectations perfectly during regular martial arts training sessions. Some reviewers were not happy with unexpected delivery delays caused by third party courier services rather than the business itself. A few other people also felt that extra international shipping expenses or additional customs charges were quite high.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and durability of... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Quality

Clients share positive opinions on quality, frequently praising the great merchandise and durability of items... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and straightforward it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from Blitz for over 25 years, and over that time have found them to be nothing short of amazing. Their products are great quality, and when I have had an issue with something, thi... See more

Rated 5 out of 5 stars

Fantastic service from Blitz dealing with a delayed delivery through no fault of their own. Kept up to date throughout. Great quality merchandise as always.

Rated 5 out of 5 stars

Over the years I have bought many training aids, gi's and belts and have always been very satisfied with the quality, price and service. I will continue to use Blitz for all of my martial arts equip... See more

Rated 5 out of 5 stars

Good prices, clear and easy to use website. The order came through quickly, but one of the items was wrong. I requested a refund via their website and got a call from a lovely lady. She discussed the... See more


Company details

  1. Martial Arts Supply Store

Written by the company

Blitz, the UK’s leading supplier of premium and approved martial arts equipment. Whether you’re new to a specific martial arts discipline or an experienced professional, we stock an extensive range of products from top brands at competitive prices.

Blitz - The UK's Leading Martial Arts Equipment Supplier

Written by the company

Safe and Secure Shopping
Continuously monitored by a leading international security specialist.

Fast and Free Next Day Delivery!

Get free UK Next Day Delivery on all orders over £150

Free UK next working day delivery applies to all orders placed before 12pm

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,671)

306 reviews in the last 12 months

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Rated 2 out of 5 stars

Paid for next day delivery on a Sunday…

Paid for next day delivery on a Sunday morning, with a bank holiday monday the following day. Wasnt wxpecting it until tuesday because if this. Didn't arrive until Wednesday. Customer service were unhelpful. Just told me they're not open at the weekends and so wouldn't have sent it until Tuesday. If this is the case, next day delivery shouldn't be an option. The delivery method cost as much as the belt I ordered.

May 24, 2026
Blitz Martial Arts logo

Reply from Blitz Martial Arts

Dear Jackie,

Thank you for your feedback.

I am sorry for the frustration you have experienced with your order.

However, I must stress that the delivery method shown on our website is not "next day delivery"; it is "next working day delivery". This wording is used specifically to make it clear that weekends and bank holidays are not counted as delivery days.

I do apologise that you were unhappy with the customer service you received but a human customer service agent responded to your message within six minutes, explained the situation, provided full tracking information, and offered to keep you personally updated.

While I do understand your concerns regarding the delivery charge, specialist companies like ours are naturally more expensive than larger retailers. That said, we offer the cheapest postage rates in the UK when compared to other martial arts suppliers—£1 cheaper than our major competitors while also providing a faster service.

I wish this had been a better experience for you. However, I do feel that a 2-star review is somewhat unfair given the circumstances.

Of course, if there are any issues with the item itself or its quality, please let us know and we will deal with them immediately.

Best regards,

Frank O'Hara
Customer Service Manager

Rated 4 out of 5 stars

Good items, fast delivery, but pricey

Bought some kendo equipment with them and was pleased of the quality and speed of sending the items. The only concern I have is the pricing, its a bit on the pricy side. Because I usually bought items of the like when I was in Japan. The price of the same brand and quality are wayy lower than how its priced with them. Considering the shipping and other fees still it should not cost that so much.

June 1, 2025
Blitz Martial Arts logo

Reply from Blitz Martial Arts

Dear Zeke

I am glad to hear that the quality and speed of delivery was good.

I am sorry to hear that the pricing was more than you expect, while I do understand that it may be different from prices in Asia we do make sure our items are as competitive as possible in the UK.

Best Regards Frank O'Hara

Customer Service Manager

Rated 5 out of 5 stars

Very happy with there custom service

The delivery service DPD was late. however Blitz phoned me to apologise and refund my next day delivery fee. I much appreciated the phone call and chatting with their representative. The product i had ordered was as expected and I am happy with it. Overall I have no problem recommending Blitz good quality products and excellent customer service.

May 22, 2026
Blitz Martial Arts logo

Reply from Blitz Martial Arts

Dear Jimmy

I am very sorry to hear that this order arrived late.

I have tracked this and can now see this has been delivered but this is still far too late.

I will now give you a call to discuss this further and get your postage charge refunded in full for the delay.

If there is anything else I can do let me know.

Best Regards Frank O'Hara

Customer Service Manager

Rated 5 out of 5 stars

Julia Goodfellow

Once again. Julia Goodfellow came through and helped me with my product query! Give her a raise and a promotion. She is a Top Star Customer Service Executive!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Difficult to set up the account at first, but the staff were extremely helpful and assisted me with everything. The order process was fast and efficient, and I was really pleased with the quality of my items.

May 5, 2026
Rated 4 out of 5 stars

Ordered a practice wooden Shoto sword

Ordered a practice wooden Shoto sword. On closer inspection I discovered a crack almost half way through the wood. However Blitz sent me a replacement straight away at no extra cost!
Excellent response restored my confidence!

May 17, 2026
Blitz Martial Arts logo

Reply from Blitz Martial Arts

Edit: Great to hear that we could help improve your experience.

If you ever need anything else just ask.


Dear Ewan

Thank you for your feedback

I am very sorry to hear that there was an issue with your Shoto, that is not the quality people expect from Blitz.

I can see my colleague Julia has been speaking to you and got this replaced and refunded your postage for the inconvenience.

I hope this has helped and I do apologise again for the delay, we are not perfect but we always try to resolve issues as quickly and painlessly as possible.

If you do feel this service has changed your view of us we would love to hear about it.

Best Regards Frank O'Hara

Customer Service Manager

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