Bloomingdale's Reviews 

Horrible experience !! I received my order ( candle) it arrived completely Broken . I try multiple times to get to the bottom of it and for them to sent replacement … I was transferred from person to person without any solution. No one seem to know what they doing !!!!! To the point I’m planing to cancel my credit card with them !!!! Once again horrible !!!!

Never again. I purchased something online for the first and last time. I received the package on time, but it contained a fraudulent item that had been swapped by a previous customer. I reported this immediately to Bloomingdales and told them I required the item urgently for work, they arranged for a replacement to be sent straight away. The item did not arrive when they said it would, so I called again and was then advised that they couldn’t send the item before the return item was received due to the high value. They then arranged a refund, the refund did not come through. I followed up three weeks later and had to re-request the refund and was told it would come through in 48 hours, it did not. I called again and was advised oh sorry it will be ten days. So six weeks later and still no refund. Why am I the one put out by someone else’s fraudulent activity and lack of quality control, no help at all from Bloomingdales to expedite the refund. This has been extremely inconvenient for me having to call up four times.

For a store that charges mega bucks, and compared to any newbie using Shopify as their store front, this was the worst checkout experience of my life.

Gift box - $5. Checkbox doesn't do anything
Credit card. Starts with 5. I promise you it's a MasterCard. I typed it in manually. Your website says it's not a match...what...why?
Loyalty club - promised me a $25 off discount but never received anything of the sort.
Literally no ability to contact help - have to call a number ? What hell is this we are in 2023 you charge SUPER-premium prices for a amateur experience! When you run out of rich people to rip off good luck to your business

I placed an order from bloomgdales on 11/4/23. On 11/10/23 I received a email from UPS stating that my package was delivered. However, it was not. I tried submitting a claim through UPS and I was not able to submit it. I had to file the claim through Bloomingdale’s. I did that and then I received a email stating that my claim was denied. I contacted the UPS driver from my area and he stated to me that the package was delivered to the wrong address. He noticed the mistake and went back to retrieve the package but it was already gone. He advised me to contact Bloomingdale’s again and relay that information to them so that they can start a claim. I contacted them a second time with that information and a second claim was opened. Again I received a email denying my claim. I called Bloomingdale’s for an explanation as to why my claim was denied and they could not give me a reason as to why. They could only say that it was investigated and denied. It’s obvious that Bloomingdale’s did a poor and lazy investigation. All they needed to do was contact UPS and UPS would have started a claim. They had already admitted that the packed was left at the wrong address. For unknown reason Bloomingdale’s was refusing to do that. The customer service agent said that nothing else could be done because that claim was closed and it will not be reopened. I contacted UPS and they are saying that they can’t open a claim until Bloomingdale’s contacts them. The customer service at Bloomingdale’s is extremely poor and their investigating team lacks the experience to do a thorough investigation. I am now out over $600. Needless to say I will not be shopping at Bloomingdale’s again.

My boyfriend and I visited from London. We visited the Bloomingdale's store in Lexington Avenue and it was a wonderful experience. All of the staff were so lovely and so friendly. The beautiful lady in Christian Dior make-up and perfume searched high and low in the store to find a discontinued Dior perfume that I could not find anywhere in Europe. I was given a free gift, too. The ladies at Shiseido were lovely and the young man at Dyptique. Then the wonderful men at John Varvatos who sold us the lovely aftershave. Aside from Central Park and the Statue of Liberty, Bloomingdale's is my favourite place in NYC.. love you all xx

I’ve had problems with Bloomingdale’s website in the past where you reach the end of checkout and your item disappears, but today the problem was so bad it damaged my credit.

Basically at the tail end of the checkout process, they enticed me to apply for a store card to save 20% on top of the sale price. I did and was approved, but when I went to finish checkout, the item was gone after they did a hard pull to my credit.

Customer service offered no compensation (I asked for a future price match on the promised price of sale + credit card discount, which seemed reasonable).

I think the issue is that their inventory system is buggy and shows items that may not be in stock, only checking for certain until the very last step. In this case, that presumed flaw did material damage to my credit.

Because of the experience and harm, I will never shop with them again.

Today I went to the Bloomingdales at the River Side Square Mall in Hackensack NJ with my sister who was visiting from Mass. ( She actually worked at Bloomies back when she was in High school)
We were serviced by the most amazing sweet wonderful knowledgeable human angel whose name is Hala Abdulkarim! Hala was most accommodating and made us feel so welcome and happy to be shopping today! LOVE HER! I am keeping her business card for future shopping because I know she will be most helpful, friendly and knowledgeable.
GIVE HER A RAISE ! It was so nice to leave the store with such a good feeling and wanting to return!

If I could give a zero rating I will definitely do so. Worst customer service ever experienced from bloomingdale whereby I have paid for my purchase and waited for a month and the purchase has not been sent to me. I emailed bloomingdale to enquire on my order and bloomingdale said they could not find my order initially but managed to find my order in borderfree. They agreed to cancel my order and promised a refund within 7 to 10 working days. However, they did not refund me at all and after waiting for more than 10 working days, i emailed them twice to check on my refund. But Bloomingdale has not replied me till now on the status of my refund. Those are my hard earn money! Pls refund me. As a big company like bloomingdale, I do not think that is a good way to cheat a customer! What kind of service do you offer! What's a disappointment! I will never never buy from bloomingdale ever again even though they do have good offers sometimes.

If I could give a zero review I would. My first time purchase is a BIG headache. I get cancelled twice on my order and my experience with costumer service is just horrible. Why Bloomingdale’s do this to their costumer?! Because of us, you Bloomingdale’s still in business. Have a heart!

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating.

When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received.

What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied.

As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation.

I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform.

Update: it’s been two weeks and I sent at least 10 notes to Bloomingdale’s customer support. And I try to look up the names of the executives and I have not gotten a single answer as to why they canceled my order three or four times in a row. Completely ridiculous.

HORRIFIC EXPERIENCE. 5 HOURS SPENT HELPING SON BUY $150 GIFTS FROM BRIDAL REGISTRY. REP PLACED ORDER ON MY BEHALF 3 TIMES (REP WAS JOSHUA) - WAS TOLD IT WENT THROUGH. THEN REJECTED EACH TIME. I PLACED 4TH ONE THROUGH REGISTRY DIRECTLY FORGOING DISCOUNT AND SAID IT WENT THROUGH. TEN MINS LATER I SEE IT WAS REJECTED. CREDIT IS STELLAR AND IT REJECTED CARDS FROM 3 DIFFERENT FAMILY MEMBERS. THEN PUT ON HOLD 40 MINS ONLY TO GET PERSON TO SAY IT CANCELLED SINCE I REQUESTED IT. NOT TRUE. BOLD FACED LIE - I WANTED IT! I CERTAINLY DID NOT CANCEL. THEY SENT EMAILS FROM THEIR END PROVING IT WAS THEIR SYSTEMS. NO APOLOGY. NO PURCHASE. ENDED UP BUYING BRIDE AMAZON GIFT CARD. USELESS AND THEY LIE. SAID I WOULD GET $20 LOYALTY BUCKS FOR THE GRIEF AND GOT NOTHING.

Products are good since it's just a department store, but the charges are teetering on illegal. The total at checkout doesn't match the total deducted from the bank - no reason behind this as it's not an international charge/fee. Bloomingdales also cancels many of your orders saying the item is not being restocked. Then why make those items available (even if it does give you a future fulfillment date)? Pretty upsetting when you try to buy limited items only to find that had you purchased from a reputable store, you would have HAD the item. tsk tsk.

I received a used/scratched apple watch band for $145 - you wouldn’t pay $10 for something in that condition, how can it pass Bloomingdale’s QC! When asked to replace it, they denied it saying they can’t credit or replace it because of my history. I have only ever purchased three items from them (all in the last few days) and out of the three items I ordered( including the band), two were used/returned items that I had to ask them to replace. Why are you shipping items that are in this condition! I am waiting for the refunds.

Today I have encountered the worst client experience in a very long time.

I got a new couch delivered and the connectors were not connecting or incorrect. They called the client service line and oh boy do you have work to do with these associates.

Darlene id Nunber 91114581 and LLvaroh 91174856 were incredibly unprofessional. Both have me two different answers to solve my problem. lLvaroh asked me not to be over the top and understand why I am upset.

This is my first run in with Bloomingdale’s furniture and would probably be my last. I have been in the service business for over 2 decades and Learnt that empathy and ownership is everything these associates really gave you a bad reputation today.

Thought you would want to know because I know I do when my clients feel this way.

I got a really good deal on a big order and got a free gift card for it big plus there.

The WORST CUSTOMER SERVICE!!!!!!!!!!! I just spent over an hour on hold, and then they hung up! I am trying to get a credit that is due on my AMEX, and Bloomingdales keeps shorting me the amount due. CAREFULLY, watch you credit balance when you return an item. BLOOMINGDALES does not give you what is DUE BACK!!!!!!!!

I placed 2 large orders last night. They charged me immeditately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that loong to refund my money. I called my bank. They told me that Bloomingdales intentionally hold my payment for a long period of time and the there is nothing they can do. I called Bloomingdales back again multiple times but I received the same answer/ a lie that it is standar practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company.

If I could give zero stars I would. The only reason I’m still using this website is I have loyalist dollars to use up. It’s the worst. Won’t accept my correct address. I hate the pop up face that you have to look at while browsing. I don’t want to have a man looking at me while looking at underwear. Twice now I haven’t been able to order online and while a customer service person is helping me 15 later (yes it takes that long) the item is gone.
Once I use up my dollars, I will never use this website again.
Zero stars.

The new towels we bought from them are so soft and higher quality than any others we’ve used. On sale it was worth paying a little more.

the customer service didn't approve my price match request, i bought a bag for 1,050, i sent them a request with all the required details from level shoes, when i received a reply from my email they said that my request is not eligible since their website now shows aed5 lower than level shoes. very disappointed, my first experience buying from their website