Blue Air Reviews 

Non existent customer support. Total disregard

Does anyone have a head office number for Blueair, not customer service. I'm still chasing a refund for cancelled flight, written to the CEO and in the process of making a chargeback to my bank card but I can't get past customer service

Awful experience,been waiting for my refund for about 12 months!!!! They are thieves,DO NOT BOOK WITH THEM!

Our flight was cancelled 2 weeks before departure,(Dec 2) still waiting for a refund, have called many times and the customer service just says it could be a long time... but no reason given for the delay.
Out of interest, I had my easyjet flight cancelled a couple of weeks later but got my money got back into my account in 3 days. Will never use Blue Air again. Just look at the reviews

Hi. I had a flight cancelled, ticket number J4SN5C. I made the request for refund on their form on website, received contact request email PM 1579514. This company doesn't specify a refund time. Their call centre charges a prohibitive price of 0,5 GBP and doesn't give you the option to speak to an agent. They only have a very limited chat bot that keeps sending you back to contact form with no guarantted answer. Total rip off, I will complain to the relevant authorities.

Awfull, rip off

Awful experience with Blue Air. They left our luggage in London and they are not reachable. Impossible to know where the luggage was. Arrived finally 4 days after (no communication at all from the company). Check in process is painful at the airport, 1.5 hour queue, which leads to systematic flight delay (2 hours delay in my case).
Never again.

Non-existent customer service. The airline - Blueair managed to send my luggage to a different country and it's been a total pain to deal with them. To this day the company haven't acknowledged the baggage complaint or got back in touch.

Well , as many others paid tickets for flights which have been cancelled by airline due to pandemic, then they invented that mockery called "blue air wallet" , then agreed to refund yet ONLY USING A SPECIAL FORM which...wasn't available anywhere ...so after 2 years , they still hold the money, deleted my user account and don't even bother to communicate . The last webiste advice links to a 404 error page saying " The page needs a holiday , gone to the beach !" Funny , yes .

Worst airline
I’ve been waiting since April 2021 to get a refund for flights they cancelled. There’s basically no customer service, no one answers the phone, or replies to emails or messages on social media. I would never book tickets with them again

Never refunding the money
Bought two tickets for a roundtrip Copenhagen - Bucharest for 15 june 2021, one of the flights got cancelled, applied to receive the money back and until this day 7 september 2021, the money wasn't refunded. And cancelling flights for them is very common, so a lot of customers got the same issue.
Never travelling with BlueAir again!

In Copenhagen, flying to Bucharest, at check-in they asked us if we also want to check-in the handbags. This service we get it very often from many other companies, sometimes we even receive an sms if we want to check-in the handbags few hours before departure.
In Bucharest Airport we asked if we can also check in our handbags, even more as we are travelling with two active toddlers. They refused, saying the Captain does not allow it. I was surprised of the answer so I have asked the captain before leaving the plane. As expected it was a lie, I do not understand why staff at check-in in Bucharest are lying to their customers.
I am actually pleased with the rest of the services provided by the company.

A totally disappointing experience.Had been waiting for almost an hour on the runway for some passengers to arrive.
Apparently they had screwed some previous flight with overbooking. A total mess.

Worst company ever, I have a refund claim since December last year and nobody ever replied,after 6 months their answer was: Due to Corona, after another 3 months(9 months in total) still no answer, still waiting.
Got new tickets and wanted to clarify about the COVID traveling conditions, no customer support, nobody replies on email or chats.
Just avoid it!!!!

We have called..emailed..wrote on the messenger chat just to find out if my 17 year old boy can travell alone but total silence..Booked with Wizzair in the end..Well done Blueair again..you are topping all the charts again.

Bad experience overall, miscommunication, contacted them through email several times, lines no one is answering, and very difficult to deal while traveling.
Make sure you do your checks before you fly with them

I booked a flight and was notified some days later that my return flight was cancelled. I tried to contact Blueair. When you call you get the message to use the portal. There you find an online chat however that one is operated by a rogot which only refers you to some more links. Finally I found an e-mail address. I wrote an e-mail, got instantaneously an automated confirmation but never a reply on my problem.
What I also found strange was that in the portal the supposed cancelled flight was not mentioned as such.
And by the way, it is not always possible to access the portal to check you booking. Sometimes it works, sometimes not...
Customer service = Zero!
Looking at the customer reviews it's really appaling! How can a company with 83% bad reviews survive? As a Blueair associate I would be ashamed to work for this company!

Haven’t even fly yet and they already made me frustrated. Tried to contact them by phone and through live chat and no chance to get to speak with the real person! Terrible!!!!!!!!! The informations on their website differ from the official announcement and it’s impossible to call them to clarify this!

I had a flight booked to Romania and I received an email saying that this has been changed to different times and if I am not happy with the changes I could request a refund.
I called today and the agent said this is not possible as I already changed the inbound which had nothing to do with the outbound. Then I mentioned that I will share my experience on Social Media and if I could have his name. He refused to give his name and then he hanged up on me! I called again and when I was about to be transferred to someone, the call was ended. I was completely shocked of this attitude, just couldn't believe you could still get this kind of customer services in the UK. This person shouldn't be working for this airline!

The worse flying company. They do whatever they can not to refund the cancelled flights. The website barely works. Miserable system, poor company values.